Casella Construction & Cleaning Services Inc

They took our money during hurricane Ian. Didn’t finish the work. We are out $13,000. He has since opened under 2 more different names. True Florida construction and Casella construction. Beware!

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Overall, the ladies did a great job when they were here to clean.  My issue with the service was with the administrative side of things.  I recognize that this is a cleaning service and that my expectations should be somewhat limited, but if I am going to pay a premium for the service, my expectation is that the service I receive is what was sold to me during the "sales phase" of this process.  First, the ladies were supposed to arrive at a certain time each week and, until I complained, that didn't happen.  I'm certain they have record of this given that each lady has a GPS on their van.  The reason this was a big deal was because I adjusted my schedule every week (working full time) to be working from home when they were here because I didn't know them well enough to have them alone in my house.  I was also sold that it was going to be the same ladies each week, but then two weeks in a row, I had two different groups of ladies.  Again, until I said something did they go back to what was promised to me.  This was an important consideration for me when moving to this service and they completely went back on what was promised and never even responded to my first note asking why a new group of ladies came to the house.  It wasn't until I sent a second note about the second group of new ladies did they respond to me.   Had they asked me in advance of sending new people over, I likely would have complied but they were so brazen that they didn't even have the consideration to ask.   Then, one day they showed up but never even knocked on the door so they left the house thinking no one was home and I never got my service that day.  The door was locked, but instead of knocking or calling me (as I was inside the whole time and had adjusted my schedule to be sure I was here), they left.  I really needed them to come that week so it was particularly disappointing and really strange.  The thing that actually stuck in my craw the most was when I had them lined up to clean the snow off my roofs and instead of coming the day they said they were going to come, they came  a day or two days later.  I had someone else who I really liked and trusted prepared to come the next day, but because they said they would be right over that day, I went with them.  They actually made me answer quickly so that they could tell the guy if he should come to do the job that day.  I was really worried about ice dams so every day mattered.  It was a complete bait and switch.  I never even found out that they had not come that day because I left for vacation shortly after I lined them up to come that afternoon.  That was also why there was urgency on my side...because any ice dam issues that arose during my vacation could have been particularly disastrous.  That is how I found out they never showed the day that was promised.  When I was clearly irritated in my text back to them, I received a response suggesting I didn't need to be rude. It was really unbelievable considering they were the ones in the wrong.  The least they could have done was to say they didn't make it that day and would it still be ok to come the next day (or two days later).  
So, the bottom line is that the ladies are great and If they were on their own, I would hire them for sure, but they are not and this service was so frustrating in my opinion and absolutely not worth the premium price given the aggravation factor alone that I had to discontinue with their service.
I have never provided a bad review of anyone, but this experience was so irritating and I felt so "sold" and given that this is the whole idea behind Angie's list, I felt compelled to provide this review.  Further, I think this service is best left to commercial type jobs versus houses.  That's just my sense of their service and pricing...

Clean kitchen- including countertops & floors. Vacuum entire condo. Clean wood floor in bedroom. Clean & Disinfect both bathrooms. Very thorough. Always Reliable

It went very well, the two ladies that were sent were very polite, diligent, and thorough.

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Unprofessional, dishonest, incompetent and rude are just a
few of the adjectives that come to mind when describing Casella Cleaning Services.
 My experience right from the start with
Casella Cleaning was TERRIBLE.  Trying to
set up a schedule and contract with Eddie Casella was an unpleasant and aggravating
experience.  I spoke to Eddie on several occasions
as he never seemed to get anything straight (every 1-2 minutes he would put me
on hold) and each time he was rude and arrogant.  But, I wanted to give them the benefit of the
doubt as they are a small local business. 
The first cleaning session crew did not show up on time and they left
early without cleaning my house satisfactorily (ex. Counters still had crumbs
on them).  I got no response from Casella
Cleaning about this issue.  At the next
cleaning session the crew showed up over 3 hours early and argued with me when
I asked if they could return at the scheduled time (isn?t that what schedules
are for?) as I had an appointment.  They
came back late and only cleaned my house for 1 hour and did not vacuum well,
did not clean the kitchen or use cleaning products in the bathrooms.  I called and left voicemails for Casella but they
were not returned. When I did finally get to speak with Juliana
(who was very rude) after calling them for several days she would transfer me
back and forth to different people, but would never let me speak with Eddie
Casella.  Long story short, I have not received
an apology (or re-cleaning as promised in their contract) for these major
inconveniences or an assurance it would be done properly in the future.  All they
do is argue with you and lie about conversations/events when you speak to them
on the phone.  I will NEVER being doing business with
this company again!  Beware to others!

They fixed our basement walls due to water damage. They did some excavation and Raised our Basement Ceiling, Build us a new Bathroom and a new Playroom. Would definitely use again.

They are very good. The quality of their work is pretty good. Their responsiveness is very good.

They are bilingual which is a huge plus. Scheduling an appointment is outstanding. They are always on time. The results of housecleaning are great!

We scheduled the cleaners and told them it was a large, empty house as we had yet to move in so should be fairly easy to do and wanted deep clean as previous owners had cats, etc. The previous owners had done quite a bit of cleaning before they moved. The two cleaners who came worked hard but the carpet cleaners never showed up. Despite calling the office 4 or 5 times before closing, they never returned our calls, and the cleaners that were there claimed to know nothing. The next morning I called several times and kept being told they'd call back within the hour but they never did. Finally they said the machine had broken the previous day (so call and TELL us that, we would have been understanding and appreciated honesty) and they'd come back that day. We decided to find someone else who was thankfully enormously helpful and did it last minute for us. The cleaners never finished that day and were supposed to return the following week at noon. Despite multiple calls they never showed up til 5:30 pm. Again, this would have been fine if they just told us to expect it. Cleaners who showed up semi-pretended they couldn't speak English and didn't understand what to do...so we had to use their cell phone to call the office and describe to the office manager what they needed to clean so they could translate it. They were fast and don't think anything was really a deep clean. I can't even keep going....just overall an awful experience.

I had called Mr. Casella because a friend of mine had told me that he had a good experience with him before. The job itself was a little complicated, it was necessary to do some excavation on the ground, so I spoke with Mr. Casella on the phone and we set up our first meeting. He came over that day and explained to me how he would perform the service. We set up our second meeting and he brought his entire team of expertise. After he explained the process, I decided to hire his company. The job was well done. Mr. Casella also owns a cleaning company and he sent his maid 3 times during the construction period to help keep the house cleaned.

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Casella Cleaning was very responsive and was the only service that did not come out and look at my house for a quote.  Eddy provided a comprehensive quote of their services for both the deep clean and the bi-weekly cleanings.  He also provided a well written contract for his services along with proof of insurance.  The process was very professional and well done.  The pricing came in the middle to mid-high range compared to the other four services I interviewed.  The cost of the cleaning is right in-line with the quality of services.  The office has been great with scheduling and answering questions.  The cleaners have been on-time and they work hard while they are at my home.   I am very pleased with their services and would highly recommend them.

The girls do a really good job. They’re very thorough and get right down to business. For the most part, they try to put things back the way they found them. They don’t always put them back in the same spot but they’re pretty good about considering they don’t live in this home. The gentle who owns the company is wonderful to deal with. He came out promptly for the estimate. He has come out a couple of times to check while the girls were here cleaning to make sure things were going well. I’ve never had a problem when called to talk with him. The girls in the office have been very polite and helpful on the occasion where I’ve called to talk with them. I’m very satisfied with them overall. I’ve referred them to quite a few people. I pay them weekly. It takes them longer when they come from another place or if they have trouble driving to get over and that’s not their fault. They tend to come on a certain timeframe of day that I can always count on them being here but they wound up coming several hours later a couple of times and they didn’t call to let me know.

They sent out two cleaners who worked for about three hours. Scheduling was a bit difficult because I had to go through about three people to set up a time but they did such a great job cleaning. They were very nice people to work with.

The company is very accomodating with my schedule and responsive to any specific request.  They work very hard to exceed expectations.  I would reccomend them

Overall very positive experience. We would definitely use them in the future.

After reading reviews on Angies list. we gave them a try anyway.  Should have listened to other unhappy customers.........

The staff showed up on time with all of the products and equipment needed to thoroughly clean our son's apartment. They graciously worked around our son and his large German shepherd. His apartment was spic and span when they finished including washing of the floorboards and vacuuming up all of the dog hair. We will definitely call them again.

We have used the Casella team for about 6 months as a housecleaning service and will continue to use them. They show up on time and do an excellent job. Cleaning includes 3 bedrooms, finished cellar, kitchen, 2.5 baths.
You won't be disappointed with the Casella team.

They do a great job. Use all green materials which is nice since we have a toddler who is constantly playing on the floor. Love coming home to a clean, good smelling house! They are accommodating to any schedule changes we need. They also leave a feedback form each time and have a guarantee - if you are not satisfied with their cleaning, they will re-clean the entire house within 24 hours. We have had no complaints though!!

The girls always do a great job. There are perks like fancy flowers at the end of the toilet paper roll.