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Bain Pest Control Service
Founded 1926 • With Angi since November 2002
Business Details
Phone Number
Address
1320 Middlesex St
Lowell, MA 01851
Description
Family-owned pest control service company that creates and preserves pest-free environments for homes, businesses and industries in New England since 1926. Call to set up an appointment and get an estimate, as well as find out more about our offered services
Verified Reviews
A few reviews for this pro...
Joshua B.
02/02/2015
He failed to control the mouse population - they got worse. He put one bait trap in a self contained bathroom vanity with no mouse holes, where the was no evidence of mice. This made me think that he was just going through motions and not giving my situation the attention it deserved. He failed to return my calls when I attempted to have him revisit the property, as per his guarantee. He alerted me that previous pest control companies had left bait around which was not properly boxed, which he said was illegal, but he did not feel so inclined as to remove them during his visit. He may be already out of business, he never answers his phone.
Description of Work
The owner of the company came by my 4 unit home to control a mouse problem. He dropped boxes of bait around the house.
Category
pest control
Service Provider Response
Mr. [Member name removed] was quoted a price for service, and scheduled service on 8/26/2014, but canceled this visit and never called back. No work was ever performed for him by Bain Pest Control.Susan C.
11/21/2014
We had a report from them that states that they came out and did not view any termites in the inspection. We gave this inspection to our buyers of our home. They had their own inspection done and there has been photos provided along with the report showing multiple areas of termite damage. We have requested that Bain Pest Control send their reports over to us from the entire time that we have used them since 2000. This is the only objective to our home being purchased. We have never been told in 14 years that there has been any structural damage done to our home. We have now found at that it is not their policy to inform us of any structural damage. The other company is also showing that live termites came out of the basement. The only paper work they have sent us is the contract we signed back in 2000. We never thought we had any issues with this company until now. We only want the reports and they have not given them to us. We need to know if we were paying for ineffective service all of these years, or if these new reports are inaccurate.
Description of Work
They have provided our pest control and termite inspection since 2000.
Category
pest control
Service Provider Response
We are sorry to hear that you had an unpleasant experience when you were selling your home. As you stated in your post, we had a great relationship for 15 years. Unfortunately, you received some bad information by an inspector that has a history of finding termites in previously treated homes. This inspector has traditionally claimed active termites are present so he can sell a termite protection program during the process. Bain has provided termite protection to your home starting in 2000 using the Sentricon Colony Elimination System. Sentricon is the premier termite protection program on the market. DowAgro Sciences, the manufacturer of Sentricon, only certifies 10% of the pest control companies to sell and service this system. They only pick outstanding companies with a history of excellence to service the product according to their high standards. This inspector (who’s company is not Sentricon certified) made an unrealistic claim about termites. We sent out our Termite Department Supervisor and our Assistant Vice President to inspect the area of concern. Neither found any evidence of live termites in the area or surrounding areas. As you can see, we were very concerned about the issue and wanted to make sure the real estate transaction went as smoothly as possible with accurate information. If any treatment was required, Bain would have immediately scheduled an appointment for a technician to handle the issue. We sent a letter to your real estate broker on Nov 21st, 2014 and to you on Nov 22nd, 2014 summarizing the issue and explaining that there were no visible signs of active termites. On Nov 22nd we also sent you all the reports for the 15 years we had been servicing your home. These reports were issued to you after your post. Bain will always release any records to any of our customers. What we will not do, is issue them to an inspector with an agenda. All damaged areas are located and highlighted during the initial inspection. Since termites traditionally produce hidden damage, there can be damaged areas that are not visible to an inspector or the homeowner. Bain has been providing service to the New England area for 90 years. Our customers are very important to us.Donna D.
03/03/2014
the first visit was a thorough consultation - looked in 5 rooms with a flashlight and looked everywhere - took about an hour. They discovered it was isolated to my daughter's room. They came back a few days to do the treatment. Just left! 4 guys were here for over an hour. Very, very thorough. Very informative. We've had these critters for over 5 years and used 2 other companies. The will now come back in 1 week to check, and 2 weeks after that. very reasonably priced!!! I would HIGHLY recommend them.
Description of Work
Treated for Bed Bugs
Category
pest control
JOYCE L.
10/22/2013
They are very good. There’s nothing bad about them. I have a contract with them and so I can call them anytime when I sense there’s something in the house, and it’s mostly mice. They’re very good in responding to me. I pay them by the year and it’s a decent price. They are excellent. They come anytime I call them and they come within a couple of days.
Description of Work
I use Bain Pest Control Service for pest control services. I have a contract with them and it’s mostly for the treatment of mice. I’ve used them for a couple of years now.
Category
pest control
Madelon V.
08/13/2013
I won't say that they are superb but they were okay. I like them but I don't like the idea that they send me a bill first, I need to pay it and then they'll come. They just do what they are going to do and then they're gone. I have no real recommendations for them to be honest but like I said, they were okay.
Description of Work
I used Bain Pest Control Service and I've been using them for years; I have termite control which they charge me 330$ I think per year; I also have a regular pest control inside/outside of my house and that one I got charge 360$ a year.
Category
pest control
Deborah D.
05/23/2013
Melissa M.
11/30/2012
They are very responsive just were not able to solve our problem.
Description of Work
We took out an annual contract. My mother lives in a walk out in law apartment in our house and was having issue with bugs especially centerpedes which she is so scared of. We hired Bain for routine spraying as well as as needed. They are great at coming when we call but they're telling us the stuff they spray really doesn't kill centerpedes and we have to keep all moisture out of house. We purchase 2 very large dehumidifiers and still see them occasionally wish we could get rid of totally!
Category
pest control
Joseph M.
10/01/2012
We had a slight problem with scheduling the visit: the technician arrived once without calling us ahead of time, and we were not home. We had to reschedule, because of a vacation, but the technician called ahead of time as requested and everything went smoothly. We would certainly use this company again.
Description of Work
The Bain technician applied an insecticide spray to the exterior of the house (around the foundation and under the eaves), as part of an effort to control carpenter bees and carpenter ants. The service was fast and efficient.
Category
pest control
Peter N.
06/13/2012
Andrew A.
05/23/2012
They are good. If there is anything else they do they cover it on their contract. When we bought the house 5 years ago there was a continuous contract and we just chose to pick that up and it turned out that they were a good company. Their price did go up a bit.
Description of Work
We have a yearly contract with Bain Pest Control Service to come and check for pests and they also took care of the flying termites last year.
Category
pest control
David S.
05/04/2012
Jacqueline S.
04/13/2012
Jay C.
04/04/2012
They are prompt, thorough, and always consistent with the delivery of their services. I would absolutely use them again in the future.
Description of Work
I use Bain Pest Control Service on a quarterly basis for any pest control concerns that I have. I am on a contract with them. I have been using them for the past 5 years.
Category
pest control
Matt M.
09/15/2011
This is not specific to BAIN - I would say if you're buying a house and the beams in the basement are covered in sheet rock, you should demand permission to check behind it for termites or else get a guarantee that if there is termite damage the seller will pay to fix it.
Description of Work
We had BAIN eradicate termites and install a termite protection shield over 10 years ago. I can't remember the price for that but now every year they come out one time in the summer and do an inspection. I pay $110 and they place stakes around the edges of the house and check them for termite evidence. They also inspect the basement and garage inside. The $110 fee preserves our gurantee against further termite damage. So far their service has been professional and competent. No complaints.
Category
pest control
Rob D.
11/17/2010
Very good. On the phone they said they only bait and trap for mice - no inspections. I asked what they use to trap and if I could get it myself. they said I could do everything they could do myself, as long as I didn't mind picking up the traps with the dead mice. I appreciated the honesty and forthrightness.
Description of Work
Call about mice extermination
Category
pest control
JANA P.
01/21/2010
We had a very good experience with them. It was a one time thing that they came out for. They came out quickly and dealt with it. It was fine. The person who came out was really professional. He talked about some preventative maintenance things that we could do ourselves. He went on to put some kind of a liquid all around the house. He went outside. I discussed certain problem areas and asked him lots of questions. He was very informative. He was great. It was a very pleasant experience. The price was very reasonable. They called me right away and came over right away. I would use them again if we needed to.
Description of Work
Bain Pest Control Service did some work for us in the spring last year.
Category
pest control
MATT M.
11/23/2009
Patricia N.
07/30/2009
I had seen termites swarming from where the deck meets the siding on my house and called immediately for an inspection. The person who answeed the phone was pleasant and told me the name of the person who would call me. I was pleased to receive a prompt call-back from the account exec. The initial visit and inspection was scheduled within 3 days of my call. The account exec, Chris Penn, was knowledgeable, professional, and personable. He also located carpenter ants in retaining walls next to the house which I had not noticed. Where he found evidence of some old termite damage, he was honest and clear that it was not current activity. He also explained about how to distinguish signs of other insects (e.g. mud dauber wasps, carpenter bees) from termites. He clearly explained the options available for treatment, and recommended a Sentricon system of baits and traps for the termites because of the design of the house, and conventional spraying inside the house and outside for the carpenter ants. Chris provided an immediate quote, which included a year of monitoring for the traps, and called while he was at the house (Friday) to schedule the treatments for the following week. Bain also offered flexible payment options for the treatment. Chris spoke highly of the company as a family run operation, and how well they treat their employees. This is always a good sign. The service person who came on Monday for the ant treatment was also knowledgeable, professional, and experienced. He found additional colonies of carpenter ants and signs of carpenter bees which he treated. The termite system was installed on Thursday and the service person was of the same caliber. Both were excellent representatives for the company.
Description of Work
Inspection and treatment for termites and carpenter ants at my home.
Category
pest control
francis j K.
09/02/2008
They show up on time. The estimate is reasonable. The service people are friendly and a great disposition. They know what they are doing. They guy knew exactly where the problem was and the problem areas.
Description of Work
We had some mice. They set out some bait boxes. He looked all around the condo first. They gave us a six month guarantee. They want to come back in two weeks. They came back out. The problem was where he thought. He changed the bait and he came back in two weeks. He noticed a couple of problem areas that should be sealed up. The mice have eaten the bait. He reassured us the mice would not die in the wall. They leave to find water. We also have trouble with ants. He put down some traps with no additional cost. He also put caulk around the base board.
Category
pest control
Susan B.
08/12/2008
ALBERT P.
10/18/2007
They work very well. I don t know what to compare the price to. They do more than what you pay for. They are very helpful and knowledgeable. They explain different things about the process and are good at communicating with me.
Description of Work
We live in a wooded area with a lot of mice, so they put down 8-10 poison traps, mostly in the cellars and attic and sprayed the outside perimeter of my house for ants. They come around 3-4 times a year and we pay yearly.
Category
pest control
Kathleen B.
10/01/2007
Bain Pest Control Service was able to get to our home within 3 days of our calling (we did not have an emergency that required immediate attention.) The rep was extremely courteous, professional, and thorough. After assuring me that the pests in our garage were not termites but concrete ants, he then examined not only the entire perimeter of our home, but also under our deck and exterior crawl spaces. He even lifted and examined under every flagstone on our front walkway and side yard. He gave me advice on how to seal off the space between our central A/C unit pipe to the home and the house siding (a mouse recently got into our home and this was the likely entrance). There were a few recommendations to treat for carpenter & concrete ants, but the rep advised we wait until spring because the soon-to-arrive cold weather would drive them away and because their warranties would expire before next spring. I was grateful that he gave advice gratis and was not pushy in any manner.
Description of Work
No work was done, only a complimentary assessment. We called Bain because we thought we had an infestation of termites. A Bain representative came out and advised that the pests in question were concrete ants, not termites. The rep then did a thorough examination of the exterior of our home, including exterior crawl spaces.
Category
pest control
CAROL S.
04/25/2007
Bains prevented termites from living at my home. I have found no termites so I have no problems or complaints about them. They seem to be very punctual and thorough. I would say they are a pretty good company.
Description of Work
Bain sprayed my 1800 square foot home for termites. They sprayed both floors which are both 900 square feet. In addition, they sprayed our basement to prevent termites from infesting my home.
Category
pest control
JEFFREY G.
10/31/2006
SARAH H.
10/27/2006
We use them at my office. Dick is the one who comes and checks our traps etc. He is very knowledgeable and eager to discuss his profession. We LOVE him. When I recently read the bestseller Rats, I talked to him about some of the issues mentioned and he took time on his next vacation to read the book so we could discuss it. He has helpful advice with pest control issues in other areas (my church for example) and when there was a moth problem in my home kitchen, he came in the next week (even though he wasn't scheduled to be at the library for a month)and brought me a moth trap to get rid of them and explained how they get into the house (to make me feel better :)).
Description of Work
He sets/checks traps every month to maintain a pest free area.
Category
pest control
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Business Highlights
Emergency Services OfferedLicensing
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves.To find more licensing information for your state, visit our Find Licensing Requirements page.
General Information
Free Estimates
Ask for Details
Eco-Friendly Accreditations
No
Payment Options
Check, Visa, MasterCard, American Express
Senior Discount
No
Emergency Service
Yes
Warranties
No
Services Offered
Pest control & exterminating
Services Not Offered
Ask for details
Frequently Asked Questions & Answers about Bain Pest Control Service
How is Bain Pest Control Service overall rated?
Bain Pest Control Service is currently rated 4.7 overall out of 5.
What days are Bain Pest Control Service open?
Bain Pest Control Service is open:
Monday: 7:00 AM - 5:00 PM
Tuesday: 7:00 AM - 5:00 PM
Wednesday: 7:00 AM - 5:00 PM
Thursday: 7:00 AM - 5:00 PM
Friday: 7:00 AM - 5:00 PM
Saturday: 7:00 AM - 12:00 PM
What payment options does Bain Pest Control Service provide
Bain Pest Control Service accepts the following forms of payment: Check, Visa, MasterCard, American Express
Does Bain Pest Control Service offer free estimates?
Ask Bain Pest Control Service for details on free project estimates.
Does Bain Pest Control Service offer eco-friendly accreditations?
No, Bain Pest Control Service does not offer eco-friendly accreditations.
Does Bain Pest Control Service offer a senior discount?
No, Bain Pest Control Service does not offer a senior discount.
Does Bain Pest Control Service offer emergency services?
Yes, Bain Pest Control Service offers emergency services.
Are warranties offered by Bain Pest Control Service?
No, Bain Pest Control Service does not offer warranties.
What services does Bain Pest Control Service offer?
Bain Pest Control Service offers the following services: Pest control & exterminating