R & R POOL & SPA
About us
R & R Pool & Spa has been proudly servicing Littleton & the surrounding areas since 1985. Our Service Technicians & friendly staff are experienced & knowledgeable. Locally owned & family operated for over 20 years! R & R Pool & Spa is a full service company for both swimming pools and spas. We specialize in Openings, Closings, Leak Detection, Maintenance and Repairs. We offer full service and repairs on all major brands of pool equipment including: Hayward, Sta-Rite and Pentair. Weekly or bi-weekly maintenance service available. Our experienced staff offer free computerized water analysis, customers schoolings and troubleshooting at our Littleton location.In addition to our pool services, we also provide full service and repair to all major manufacturers spas and hot tubs. R & R Pool & Spa is an Authorized Dealer of BioGuard & SpaGuard products & is an Authorized Arctic Spas Dealer.
Business highlights
Services we offer
Arctic Spa Sales., Complete service & repair of swimming pools & spas. Computerized water analysis, customer schoolings, swimming pool & spa maintenance
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
75% | ||
17% | ||
0% | ||
4% | ||
4% |
"Sorry [Member Name Removed], but you are reviewing the wrong company. R & R Pool & Spa has never done pool service at your home Please remove this review. Thank you."
Cons: Some of the material was spilled on pool deck. Not as clean/meticulous as we expected for the cost.
It went well.
I told the person who answered the phone that the heater died in my hot tub and I wanted a service appointment to get it repaired. I relayed that I diagnosed the failure to the heater since if I turned the set temperature below that of the water both pumps would operate however as soon as the temperature was raised and the heater turned on it would trip the breaker. They agreed that was indicative of heater failure and that the earliest a service tech would be able to arrive was the following week. She also recommended putting a space heater in the equipment compartment to prevent the water from freezing. I was also asked my model of hot tub which I had to call back to tell them.
I was surprised the day they were to arrive that they did not give me a call to give a service window, this was not something they promised but I guess I just expected. When the tech showed up that morning he also diagnosed the failure to the heater but that they did not keep my model of heater in stock. I was again a bit surprised since I had told them my exact year, make and model of tub along with the problem and that they did not order a heater or at least ask if I wanted them to order one that I would have to buy either way since they did not normally stock them.
I received a call back later that same day telling me the cost of the heater, that it would be in within a few days and that they would call me to schedule the appointment for the following week. A week later when I had not heard back from them I called only to find out they were closed for vacation. I later found out the tech was stopping in while they were on vacation looking for the part to come in and it got delayed in shipping. The following week the heater came in and an appointment was scheduled.
The appointment day came, the tech installed the heater only to find it was faulty - obviously this is no fault of theirs. They ordered a new heater and scheduled a follow up appointment for the week after. This final appointment was successful and the hot tub was operational. They did right by me and did not charge me for the second attempt to install the heater.
All said and done R&R did a good job. My suggestions for improvement would be to be a bit more communicative with appointment windows and when a timeline is getting missed as well as giving people a option to buy a part if they are confident in their diagnosis.
For the last 10 years, I've just done what they've said and the pool has been wonderful, no trial and error. No "try this (for $$$)" and then "Oh, well, maybe this ($$$) will work".
They've showed up promptly when service was needed and always done good work (Installed cover, replaced pump, open and closing (occasionally) over the years.
I wish all businesses were run this well.
Oh, and the same folks have been there for the decade.
(Yeah, sounds too goo to be true, but I'm really this satisfied with these folks.)
DrDUH
Licensing
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