Littleton Lumber Co

Hired this company years ago to replace a few windows and it was a job well done with no complaints. I went to them again when I needed the rest of the house windows replaced. We were very unhappy from start to finish. The windows were very expensive , poor quality, and the installation was terrible. Windows casings were ruined and calking was the wrong color. A total mess was made of our entire house. After a lot of calls and visits from the company and an offer to have windows repaired we were just sick over the whole project and did not want any contact with anyone from Littleton Lumber. Almost two years later my husband is fixing this mess himself. We are totally off of having workers in our home and unless totally necessary we won't do it. . My husband has been so angry over this job that he has not been able to tackle the fix of the windows because it just makes him furious again. I did pay for the work and wish I had not. Only paid to get them out of my life. Would not recommend this company for anything. Get a place that does only windows.

Very well

This was challenging due to condo restrictions on the type and color of the replacement.  One of the doors also spans an entire wall, making the installation quite a challenge.  Everyone at Littleton Lumber was amazing, from the salespeople, to the managers, to the construction crew.  They patiently worked with me while we explored every possible alternative style, then measured professionally, delivered on time, and executed the work as quickly as possible, with as little mess as possible!  This is the second time Littleton Lumber has replaced doors or windows for me, and I recommend them highly.  The price was slightly higher than the other estimates I received, but their professionalism won them the job, and as before, they did not disappoint.  I was wary of dealing with "window replacement" companies, and am very glad I made the decision to use Littleton Lumber again.

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I got the estimate within a few days of calling. Mark was very professional ,offered options and did not try to sell me more than I wanted which was very important to me.

I was a little worried that the new windows would not match exactly with what I had but they are perfect.

The contractors showed up exactly when they were supposed to and were hard workers and very pleasant. Got right to work, installed five windows , took away all the trash and cleaned up . One of the guys even noticed that the latch on my storm door was broken and fixed it without saying a work until I noticed. All tape was removed from windows and they were cleaned . Even curtains were re-hung!

I would definitely recommend this company. Beyond satisfied!

First, they came by and performed a lead test. The lead tested positive, so they increased the cost of my window bid over $2000 in order to pay for lead remediation. When the subcontractor showed up they began by ripping out all of the windows in the bedrooms. No plastic AT ALL anywhere for lead remediation, never mind sectioning off. You could clearly see dust settling in the carpets. After stopping the work myself, I spoke with the super as well as got concord lumber on the phone to explain the issue. I was promised that going forward the lead remediation would be done correctly. They placed plastic over the furniture and continued just as before. Lead remediation was never performed whatsoever. The only thing that was done was they had someone come into the rooms with a heppa-vac at the end of the work and give it a once-over.
They then removed two windows that were not part of the contract, that I had specifically went over with them. They reinstalled the windows and never secured them in place. I found this out a few weeks after the job was complete when a piece of trim fell off of the window and knocked over a vase on the sill.
I have since found an additional window that was replaced and not secured in the wall. It's simply resting in the space and if someone were to lean against the window it would have fell into the house.
I have insulation falling out from the underside of one of the other windows.
The trim in my house is all original heart pine, which was secured using brass screws. Instead of unscrewing the screws and then putting them back in place once the window was replaced, they used flat bars to strip the screws away from the wall, then used a pneumatic nailer to secure the trim boards back in place. They threw away all of the hardware and didn't make any attempt to fill any of the screw holes that were left when they were done.
Lastly, even after paying for lead remediation, I needed to go around the house myself and clean up wood and pulleys from the old windows that were thrown out of the second and third story windows into the lawn.
I have since been to concord lumber / littleton lumber a few times for special orders, the most recent and last time I will ever go there I called before I left to ensure my product was ready for pickup, and when I got there they had me wait there for over 2 hours because they lost it. Then they said they had it, made me pay for everything up front, and then brought out only part of the order. It took them over 3 weeks to deliver the remainder of the order (setting my project back), and had nothing to say save a simple apology over the phone.

====== UPDATE 9/28/2014 =====
It's been 6 months since the work. They have been out to review the work about three times now and have admitted that things were not done properly, but made no attempts to correct any of the problems. Finally, I hired a third party licensed contractor that I trust, I will call him Scott, to come out and review the issues with them and I directly.

Both parties, Scott and Concord Lumber, determined that the windows were not installed correctly and that

EVERY WINDOW WILL BE REMOVED AND REINSTALLED. Additionally, there was significant

DAMAGE TO THE EXTERIOR of the house during the initial install that wasn't addressed, and this will also be fixed.

I will update this post with photos of before and after that I have been taking throughout the process once the work is complete. Since they seem to be finally working with me to fix the issues they have caused I am hopeful that there will be a satisfactory outcome to this before winter sets in. At that time I will also update the letter grade rating of this post as I see appropriate.

It went very well. I would use them again in the future.

First, I would say don't work with an architect that is tied to a specific supply house.  After working with Concord Lumber's Architectural department I feel like they're just an extension of the sales department.  They seemed to be working on a lot of different projects and didn't really take a the time to pay attention to the details on my project.
The plans they produced looked good enough on paper, but it wasn't until we got started with construction that we realized that the height of the ceilings that they used in the as-built was off by over 8 feet!   So the addition that was created was shown next to a house that was much taller than it is in reality.  This by itself wasn't a big problem, but the finish addition doesn't look as good with the smaller house.
Next, the beams that they specified for the roof were much larger than they needed to be.  I asked my builder (who was also referred by them) about  it when they were delivered and he said they looked "about right for the span".  They specified 20 5x12" LVL beams which cost around $600 apiece. But I had another engineer look at them after the fact and he said they were overkill, and I could have used much smaller (and cheaper) beams.  I estimate this mistake alone cost me at least $6000 in materials and extra labor costs.
Other issues include plans for stairs that didn't meet code, design elements that  were impossible to implement (no room for structural beams above windows), poorly placed windows, and elevations that didn't work in reality.  Also, they wouldn't give me the 3D drawings in electronic format.  If they had, I probably would have been able to spot some of their mistakes before it was too late.
This was a relatively simple project - I would hate to see what they'd do on something more complex.

Wereceived an estimate on windows from this company, originally to get the $50 restaurant card that was offered, and had planned to replace several windows due to air leaks -- all the windows north and south facing on the house had this problem -- we had several quotes from different vendors and they came in far lower than the ntational window companies and offered a comparable guarantee against air leaks.  We were pleased with the work.  They showed up on time and completed the work efficiently and competently in one day.

I had no experience with such a task, so started with Consumer Reports and other online resources, then went to Littleton Lumber to further investigate Anderson and Marvin windows. Brian Consolazio was very helpful, listened to my concerns, had great advice, and presented us with options. We wanted to keep the look consistent with our 1970s exposed wood contemporary home and would need some custom woodwork completed. The openings for two windows needed to be adjusted and shingles replaced. Dennis Lassell did a wonderful job managing the installation and the construction team did excellent work. This was a five-day installation. The entire time everyone was pleasant, professional, cleaned up everyday, and made sure that my cat did not get out of the house. We are very happy with the results.

Beautifully. 9 windows, 3 men, 1 day. They do it all, from the free estimate, to measuring, ordering, building permit, very tidy removal and replacement.

The work was good. The people were very nice to work with. The whole experience was very pleasant.

I was very satisfied with the quality of work, AND (maybe even more importantly) with the level of professionalism and the clarity of communication in both setting expectations and throughout all the planning and installation of the new products in a series of appointments in my home.
All I can offer in terms of Dos and Don'ts: Take the time to describe very clearly to these folks what you want and why -- and notice that they will do everything in their power to make sure they provide the best solution they can offer. For example, I did not have any expectations of what brand of products would be used, and went with their recommendation for the Marvin door -- and it worked out famously in my case. If I'd wanted another brand, I'm sure they would have offered other selections.

The service was very good. They did exactly as they said they would. I would recommend them. Their prices were competitive for the product.

I spent $1200 for the job. They did a very good job and we didn’t have any problems with them. They did what they were supposed to do. They came when they were supposed to come and the window works fine too. They did exactly what they said they would do. Their price was average. I would use their services in the future too.