Clean & Clear Pool Service Inc

Clear and Clean was the legacy pool company when we bought our house. Every other vendor from the landscaper to the heating oil company called or wrote to introduce themselves and offer info on the services they had performed on the property for the previous owner. NOT clear and clean, without any contact they just show up one day and closed the pool. We had called them at least three times without response. Ok we're new to the pool thing, we let it slide. Fast forward to the next year and it gets even worse. They never return your calls, I managed to get the owner Michaels cell number when you call he answers, then promptly finds an excuse to get off, promising to call you back. They certainly could be over charging us, their statements are impossible to make heads or tails of. Free markets should dictate that a company like this is promptly out of business but the pool service area in MA is so thin they get away with it. Save yourself the time and aggravation and stay away!

They came when they said they would come.

Clear and Clean Pool is a bit of a strange company.  They were our pool maintenance company for a couple of years until they walked off the job yesterday because I complained (too loudly I guess) that they were pumping dirty pool water onto our lawn while opening the pool for the summer.  The water could have easily been pumped into the woods.  The reason they gave for what they were doing was not truthful.  They blamed their equipment, when it was just sloppy, uncaring workmanship.  Though the crew is generally nice, their work is mostly substandard.  They have little regard for the messes they create.  Until I complained, they'd empty the leaves, etc. from the pump basket onto our basement floor... not even bothering to put it in a trash can.  They'd dump refuse from skimmer buckets over the pool fence onto the grass.  The said they worked on and fixed the pool lights but didn't, then said the lights couldn't be fixed.  Last year, they broke the filter stem on our spa and blamed it on spa's age (it was 2 years old at the time); it took them months to fix it, even though we were paying for it.  There's more but I think you get the picture.
From an admin point of view, it gets worse.  Last year they charged us for 12 cases of shock treatment instead of 12 individual bags.  The overcharge was more than $500 and should have been obvious to them.  We emailed the company's president who is also their main customer-facing person.  We initially got no response.  It wasn't until we stopped paying their bills did we get his attention.  He was unapologetic about the blatant overcharge. Though he promised to credit the overcharge to our AMEX card, he had to be asked twice before it was actually done.  The crew would often show up without notice, then their office would get huffy if no one was there to let them in.  Emails and voice messages were mostly unanswered.  They try to enlarge their invoices with lots of extra charges.
Until and unless they improve significantly, I strongly advise against using this company.  It's hard to find a good pool maintenance company, but these guys will give you headaches and waste your time.

They didn't get the job done and didn't return my calls. Need I say more?

The owner?s name is Michael. It is easy to talk to him. He will help me anytime he can. They are meticulous with their work. They put the pool cover on. When they take it off, they fold it up neatly and put everything away. I have no complaints about them. I will continue to use them.