PERSONAL CLEANERS & TAILORS INC.

Dry Cleaning, Alterations/Sewing/Decorating, Drapery Cleaning

About us

DRY CLEANING, LAUNDRY, ALTERATIONS AND TAILORING.

Business highlights

37 years of trusted experience
Emergency Services Offered

Services we offer

DRY CLEANING, LAUNDRY, ALTERATIONS AND TAILORING

Services we don't offer

DELIVERY/PICK UP

Amenities

Emergency Services
Yes


Accepted payment methods

Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.512 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
75%
4
8%
3
8%
2
8%
1
0%


Rating CategoryRating out of 5
quality
4.7
value
4.2
professionalism
4.8
responsiveness
4.7
punctuality
4.8
Showing 1-12 of 12 reviews

Martha S.
01/2016
5.0
dry cleaning
  + -1 more
This cleaner can handle items that others won't in terms of mixed materials. They are meticulous. E.g., sweaters have been depilled. Expensive but worth it for good clothing and other dry cleanable.
Description of Work: Dry-cleaned

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

LING Z.
08/2015
5.0
dry cleaning
  + -1 more
went well, coat was return in great shape. No problem.
Description of Work: Clean a wool coat

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$40

Miriam S.
06/2014
5.0
dry cleaning
  + -1 more
I take all my fine dry cleaning to Personal Cleaners. They are a little more expensive than some of the other choices around, but they do impeccable work. They remove pilling from sweaters and fold and bag items as appropriate. They use ecological cleaning products and there is no chemical reside or odor on the clothes. In addition to cleaning they will store woolen over the summer without additional cost.
Description of Work: Dry Cleaning for woolens.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$17.5

Leslie A.
05/2013
3.0
dry cleaning, alterations
  + 0 more
We specifically asked Roman NOT to cut the pants legs to shorten them, but to hem them....when we returned to try on the pants, they had been cut within 1" of the hem. If the pants shrank or we decided to let the hem down to wear with higher heels, it would not be possible because the tailor COMPLETELY DISREGARDED OUR INSTRUCTIONS. We asked Roman for a refund...2 years and we are still waiting...he says we can come in and pay for the tailoring and take our pants if we want....very poor way to treat a 10 year customer. We have found another dry cleaner that we can trust.
Description of Work: We had been using Personal Cleaners for years for dry cleaning....and only twice did they lose our clothes...however, the last time we used them we took a pair of pants in for shortening.

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
4.0
responsiveness
3.0
punctuality
3.0

$35

Harold Z.
10/2012
5.0
dry cleaning
  + -1 more
They are very good. They have been very reliable. They are very personable. I like to deal with people that I can talk to and who explains things to me.
Description of Work: We take our clothes to be cleaned.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Irma M L.
02/2012
5.0
dry cleaning
  + -1 more
They are very responsive to problems you have. They are very good.
Description of Work: I had them clean my furs and some clothes.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Sarah B.
10/2011
2.0
alterations
  + -1 more
Unfortunately, they altered the dress itself (and quite nicely), but didn't alter the lining. It was too late to get it fixed in time for the wedding. I haven't taken it back to be fixed yet - haven't had time and there wasn't time to do it before the wedding.
Description of Work: I had a formal bridesmaids dress hemmed to remove the train in the back.

Rating CategoryRating out of 5
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$50

LINDA E B.
11/2008
5.0
dry cleaning, alterations
  + 0 more
The price is a little high, but given the quality of the service I am willing to pay the price. This company stands head and shoulders above the other cleaners I have been to. I know the owner, Roman, who is all about quality and customer service. The staff is extremely friendly and sometimes his family members work there. Personal Cleaners & Tailors are outstanding. I don't think their alterations were up to my expectations, however based on the strength of the service provided for dry cleaning I wouldn't go anywhere else.
Description of Work: They dry cleaned a two piece suit, a pair, of pants and a sweater. They also pressed the suit and the pants.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$35

Holly T.
10/2008
5.0
dry cleaning
  + -1 more
We just moved to the area and are happy to have found this cleaner. They are very friendly and do a very nice job. They even managed to get melted chocolate off a pair of silk slacks without a mark left behind. They are also environmentally friendly in their cleaning practices.
Description of Work: Dry cleaned or laundered men's business shirts and slacks, including stain removal.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$83

Donald M.
01/2008
5.0
dry cleaning
  + -1 more
I've used them as my dry cleaners for many years. Rarely a problem. If there is a problem, the owner takes it very seriously, and makes it right. The tailoring part of the business I've had less success with.
Description of Work: Very efficient business, and friendly staff.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$25

LIA M.
10/2005
5.0
dry cleaning
  + -1 more
VERY GOOD SERVICE, ALWAYS POLITE. THE GENTLEMAN WHO WORKS THERE IS FANTASTIC AND WORKS ON MANY CLOTHES BY HAND, WITH GREAT CARE, AS WELL AS BEING VERY FRIENDLY AND HELPFUL.
Description of Work: DRY CLEANING SWEATERS, SLACKS, ETC., LAUNDERING MEN'S SHIRTS, CLEANING SPECIALTY ITEMS SUCH AS WEDDING DRESS AND BABY CLOTHES.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
punctuality
5.0

Yes, I recommend this pro
$200

07/2001
4.0
dry cleaning
  + -1 more
unknown
Description of Work: DRY CLEAN ADULT CLOTHING AND CHILDREN'S, ALL KINDS

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro

    Contact information

    856 MASSACHUSETTS AVE, Lexington, MA 02420

    www.personalcleanersandtailors.com

    Service hours

    Sunday:
    Closed
    Monday:
    7:00 AM - 6:00 PM
    Tuesday:
    7:00 AM - 6:00 PM
    Wednesday:
    7:00 AM - 6:00 PM
    Thursday:
    7:00 AM - 6:00 PM
    Friday:
    7:00 AM - 6:00 PM
    Saturday:
    8:00 AM - 5:00 PM

    Licensing

    Insured

    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Dry Cleaning,
    Alterations/Sewing/Decorating,
    Drapery Cleaning

    FAQ

    PERSONAL CLEANERS & TAILORS INC. is currently rated 4.5 overall out of 5.

    Sunday: Closed

    Monday: 7:00 AM - 6:00 PM

    Tuesday: 7:00 AM - 6:00 PM

    Wednesday: 7:00 AM - 6:00 PM

    Thursday: 7:00 AM - 6:00 PM

    Friday: 7:00 AM - 6:00 PM

    Saturday: 8:00 AM - 5:00 PM

    PERSONAL CLEANERS & TAILORS INC. accepts the following forms of payment: Check,Discover,MasterCard,Visa
    No, PERSONAL CLEANERS & TAILORS INC. does not offer free project estimates.
    Yes, PERSONAL CLEANERS & TAILORS INC. offers eco-friendly accreditations.
    No, PERSONAL CLEANERS & TAILORS INC. does not offer a senior discount.
    Yes, PERSONAL CLEANERS & TAILORS INC. offers emergency services.
    No, PERSONAL CLEANERS & TAILORS INC. does not offer warranties.
    PERSONAL CLEANERS & TAILORS INC. offers the following services: DRY CLEANING, LAUNDRY, ALTERATIONS AND TAILORING
    DELIVERY/PICK UP

    Contact information

    856 MASSACHUSETTS AVE, Lexington, MA 02420

    www.personalcleanersandtailors.com

    Service hours

    Sunday:
    Closed
    Monday:
    7:00 AM - 6:00 PM
    Tuesday:
    7:00 AM - 6:00 PM
    Wednesday:
    7:00 AM - 6:00 PM
    Thursday:
    7:00 AM - 6:00 PM
    Friday:
    7:00 AM - 6:00 PM
    Saturday:
    8:00 AM - 5:00 PM