ACE Handyman Services of Greater Boston

One word…Awesome! The whole experience was painless. I initially submitted an online request for a quote and by answering some simple questions as well as uploading a few photos of what I needed done, I was then contacted by a really kind woman in their Lexington office. She provided a quote and set me up with a handyman named Matt who was absolutely amazing to work with! Matt was very professional and knowledgeable. He took time to explain to me what he was doing at various stages of the projects. One project consisted of removing an ugly weather-beaten decorative piece off the face of my house. Matt not only removed the decorative piece, but took the time to clean the vinyl! The other consisted of removing and replacing cracked vinyl siding that was potentially allowing rain to get behind the vinyl. Matt took the initiative to build a water deflector that steered the water to my gutter instead. I’ll let the before and after pictures speak for themselves.

TJ showed up right on time and got to work. I needed to have my attic stairs replaced and he was able to do the job in just a few hours. When he he left everything was very clean, no mess at all!

The carpenter, AJ, did a fantastic job. We needed a dryer vent put in the basement and a countertop removed to make space for a new washer/dryer. He made sure that we knew exactly what could be done and made sure the job was done to our satisfaction. He cleaned up the area after he was finished.

I contacted them through Angi. "They" sent me a text message but didn't identify who was sending the text message. I called during business hours and reached their answering service and left a message. No one returned my call. I called again 4 days later and left a voice mail. I never heard back from them.

Bob Samson was fantastic! He was professional, responsible and made sure the job was executed on time. I would hire him again for any future projects.

I would not recommend this location of ACE handyman. The owner/manager was quick with excuses and BS any time there was an issue. He quoted a price for two jobs- installing a new vanity and floor/tile. He never got back to me. After getting a plumber to install the vanity, I contacted him again about the floor. He claimed to have confused me with another person of similar name. (Even if such person existed, they wouldn't have needed the same, specific job done.) Finally, he sent a guy to do the job, which was perfectly adequate--what a handyman, rather than a trained flooring or bathroom professional, would do. He then sent an invoice for twice the quoted amount even though it was half the job I was quoted for originally, with a incorrect tally of hours and a suspiciously exact $200 charge for 'supplies'. When I clarified that he was charging me for supplies I had given the worker, he claimed the charge was actually for *other* supplies. He did not offer a breakdown of prices. As for the hours charged, he said I was wrong, and further claimed he always charged $100 an hour for employees to leave a job for three hours. At one point the employee broke a part on my newly installed, with all new plumbing, vanity, and I was charged $150 for him to drive to Home Depot for a replacement. We've used many tradesmen in our condo renovation and this is the single most shady outfit I have encountered. You can find great handymen on taskrabbit with guarantees on quotes and work. Do not use these guys.

Every facet of the process working with Ace Handy Services was excellent, from first contact through completion. Moreover, TJ, our handyman, was thorough, considerate, and did great work. I highly recommend this company to others!

While he was very nice and kind, he let me know after about an hour and a half the project was not in his scope of expertise, I received a bill for two hours for just taking the old one down, which was a little disappointing.

Great work, but he didn't have the needed anchors, and had to buy them. However, he didn't charge for the extra time.

From start to finish, Ace was professional, courteous, and communicative. They quickly responded to my inquiry, scheduled the appointment promptly, and in performing the service were very conscientious when observing social distancing guidelines. They did exactly what I needed and the quality of the work is excellent. A terrific experience and I will happily work with them again!

Great communication, on time for scheduling and completion, very professional,

He was very honest and told me my windows were in great shape. Cost him a job! Very kind, prompt, and professional.

Bob came out to look at the jobs to be done. Bob told me he send me a e-mail. He never did. It's as ben two weeks now, I don't think he's going to respond.

They showed up as promised and completed the task correctly.

Handyman Matters did a great job, knocked off a bunch of things on our list before we moved into our new place. And on top of it all, after getting several quotes, they were very budget friendly, but I don't feel that they skimped on doing quality work. I look forward to working with them again, for sure.

Went very well. Mike did an excellent job & made helpful suggestions.

The handyman was professional. He completed the job in the stipulated amount of time.

Great. Less time than expected, everything done well and quickly.

This was a challenging job. Our 70+ year old stairs had become literally too steep and dangerous. Bob came for a first visit, and ultimately had Tom, his carpenter come and do the job. In order to make the stairs actually usable, after much assessment and measuring, Tom demolished the old stairs, and did a first mock-up. After adjustments were made to meet our needs, he built much stronger, perfectly suited stairs with an additional handrail on the outer side. Tom even came back to replace a piece of wood that had split after a couple of weeks. We couldn’t be more pleased, and now my wife can go down and up without fear!

Scott was communicative and did a quality job.

We have used Handyman Matters three times now. Bob and Michael are extremely professional, responsive, and have a great breadth and depth of knowledge. Most importantly, they have very honest pricing and took special attention to keep doors for our pets. Highly recommend

I contacted the company to have my interior and exterior doors replaced. I was contacted by the company and had them come out to my home to take the measurements and discuss the project. A couple of weeks went by and I had not heard anything from them nor received an estimate for the job. I contacted the company and was told that someone would get back to me about the job by the end of the day. I still have not heard from them and it has been almost a week. I felt that my time was wasted as I had to take time off of work to meet with the company.

Handyman Matters send a carpenter and he did the work fast, neat and no mess and smart. the doors are placed and now closing perfectly.

The work was done quickly and efficiently. Michael pulled out the rotted supports of the staircase and rebuilt them so that the staircase was no longer rotting out and leaning to one side. He also replaced the bottom two stairs. I was very happy with the work.

Great. He analyzed the problem and made some suggestions about how to fix the leak. He patched the wall and sealed the tub. He did the work quickly and neatly and also offered suggestions about possible things I should do in the future to protect my tile. I was pleased with the work.