Millennium Alarm Technologies Inc

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The alarm system and cameras have been treated pretty much as two different systems.  The alarm system has worked as expected (or my rating might have been worse).

They installed both on the same day; it was a long and stressful day with people in and out of the house and attic.  They accidently drilled a hole in my bedroom wall and ceiling which they promised to fix so well that the holes would never be noticeable.  That remains to be seen; the work is _very_ noticeable right now but drying.

I should probably preface this with the fact that I'm computer literate and could have purchased cameras at Costco.  I felt that I was buying expertise by using this Company and I had high expectations.

They had made proposals for two different camera systems and I went with the most expensive proposal of the two, hoping to assure those high expectations.  While the Company was installing the cameras, I noticed fairly serious problems with what the cameras could see under conditions of contrast, deep light and dark.  They saw it too, and much of the long day was trying to adjust the cameras to fix it.  They said the HD technology and the cameras were fairly new on the market and promised that they would work with the vendor, even replace the cameras with different ones if needed.  I paid part of what was billed. 

I wouldn't hear anything for long periods of time.  A few times they would push for the rest of the money and we would discuss the issues. There were more issues, maybe related. This winter they said that they couldn't see the problems.  As soon as the light got stronger this spring, I sent them screen shots and told them when to look at the DVR, they could do so remotely, to see the problems.  There were also some smaller requests for support, e.g., a request for equipment documentation, that didn't get satisfied.  (I was told they had given it to me already.) 

Today, B came to my house uninvited.  I had said that the installer who'd made the hole could come to fix it today but, I had specifically told them that I wanted to speak with B on the phone before deciding if a visit was needed from him on other issues.  At my house, uninvited and unwelcome, he informed me for the first time that while he'd confirmed the problems that I reported with the cameras, that was just the way they were; he could do no more.  There were no better cameras in or near my price range. 

He gave me two choices, to pay in full or he would pull all of the equipment (he was there with his installer).  I don't want to go through tearing this all out again, some of the time the cameras work adequately, so I'm pretty much stuck with it.  I will pay but it feels like a shakedown.

unknown

Great service, wonderful staff, professional and responsive. I highly recommend them.

Brian is very prompt and professional, and he provides excellent equipment. Also, unlike a lot of other alarm providers, he requires no monitoring contract and he doesn't "lock you out" of obtaining monitoring service from another provider.
I only minor issue I had is when I needed to replace the battery in the central alarm panel. I was given incorrect information as to the battery I needed, because the lady I spoke with wasn't as familiar with the wireless systems as she is with the wired ones. The installation price as a bit higher than a few other options, but the monitoring cost was lower, and I calculated it was the better financial option if I stuck with the system for a few years, which I easily did.
I continue to recommend them whenever someone asks for an alarm company.

Follow-up visit to determine sensitivity of motion sensors. We decided to add newer sensors at key locations within the home after taking into account the advancement in technology over the years. This process required two visits and thus two charges were rendered. We would have been happier if the suggestion for newer sensors would have been made during the initial visit.

unknown

Great experience.  Staff was responsive to inquiries, showed up when scheduled.  Did a clean professional job.

Very pleased with the level of professionalism and service I received from Millenium. Great communication leading up to install day (Ladies in the office are great) and the techs showed up on time and did great work. I highly recommend.

Millenium Alarm is the best company with which I have dealt in years.  I am writing this review as an update.  My alarm system was installed in 2011.   Brian, the owner, gave me an estimate of what was possible to design as a complete system with maximal monitors but also - impressively - explained his recommendations for fewer sensors given my property and the likeliest risk points, which was far less costly than several other company estimates.  The installation was done on time and very cleanly.  The alarm sensors I opted to have are for doors, windows, and motion in the house as well as a water detector in the basement, cold temp, and smoke and fire.  These have all worked seamless and the phone contact monitoring has been excellent.  All operators and service people are thoroughly professional and efficient.  I am writing again today because I needed a service call for battery replacement.  Brian had provided me instructions on the phone for replacing these but as I ran out of time to get the batteries needed, I opted to have them replaced by a service tech.  Again, I was very pleased with the company's response and also with their follow-up call to assure that all was completed properly.  Definitely the best in their field and in this area. 

We spoke to multiple companies about alarms, alarmed at the fact that we have to purchase one for our insurance.  We are not lovers of the alarm concept. Millennium seemed to have the best combo of monthly fees, reviews, and systems (the system they use is very highly rated on Amazon for instance).  They came in for an estimate (Brian), and Brian got a sense of what we want and what we're looking for very quickly. He was trying hard to save us money by riding the prior system wiring as much as possible, and went through the cost difference and the system difference between "riding" the old system and just doing everything wirelessly from scratch.  At the end, for a couple of hundreds more, we decided to go with a brand new all wireless system, and have no regrets. 
The system does exactly what we'd like it to do. We told Brian what we want to achieve (for instance, security without window sensors), and he came up with great ways to do so (very well placed motion detectors).  He talked us out of stuff he didn't think we needed, rather than into more stuff, and said we can always add later if we miss it. So far, we're good!
I have to say, I am most impressed with their service. Yes, they charge a bit more for the system than if you were to buy it say on amazon and do it yourself, but man - I would NOT want to do this myself! The initial installation and programming of the device took a whole day! And the service is simply outstanding. Every time we had a problem, no matter how little or big (e.g. cat tripping motion sensor, or a sensor malfunction, or just us not being sure how to work something in the system because we don't have time to read the manual), Brian called us back right away, even on weekends, and got someone to come over extremely quickly if it required someone in person. Their service is absolutely outstanding. They were also extremely patient in explaining the system to us. We feel in very good hands with them. 
So, all in all, we would recommend them hands down!

Consultation and installation went great; no complaints.

The whole staff was professional, punctual, and explained in layman's terms how the system worked.  I especially like the "chime" feature - which sounds when a door or window is opened.  The installation went smoothly.  We had two pieces of equipment which was back ordered, but it arrived 3 days later and was immediately installed.  Thanks, Sharon, for keeping us advised.
The new system works great.  I know this because I set it off accidentally one evening (oops!) and within seconds, the monitoring station was calling us and asking if we needed assistance.  We highly recommend Millennium.

It was excellent.

I had Brian the alarm system in the fall of 2011, just before I went off to Poland for six weeks.
But the new V-Teck phones didn't work with the alarm system Brian installed in the fall of 2011.  So Brian installed  the cellular device.   Brian came on June 4th to trouble-shoot the system and discovered that my new phones wouldn't work with the system 
he installed in 2011, there was a $79.00 charge for that day's service call: all in included in the $ 570.00 price.

I spent a fair amount of time researching alarm companies, and am very happy I settled with Millennium Alarm.  I also considered ADT and Front Point Security, but neither gave me the peace of mind or expertise that I was looking for.  Brian (the owner) came to give me a free quote, checked out the whole house, and gave me a range of options.  This is all Brian does, he knows what he is doing, and I felt much better relying on the expertise of a real security professional.  Installation went smoothly, and was fully tested.  Brian even rearranged his schedule to install in time for us.  System works great, and we use it every single day.  It has "away" mode for when we are out, and "stay" mode for the night.  This was an installation for a home we just moved into, and we had to deal with many companies, including multiple contractors, plumbers, etc.  Millennium was by far my favorite company to deal with.  Two thumbs up.

UPDATE 1/22/13:

Brian, the owner, called and emailed immediately the morning after he saw this review. He was extremely apologetic for not contacting me after my initial inquiry and said that he had turnover in the office and perhaps that was the lapse in communication. He seemed very sincere and eager to earn our business and hey, people make mistakes and I believe in 2nd chances. So, we had him come out on 12/29/12 for a quote (yes, he can do quotes weekends, unlike what I was told on my 1st call). He explained things thoroughly and we felt like he was committed to finding what was best to fit our needs - no pressure or trying to 'sell' us. The next morning he emailed us a quote - not only was it the most timely quote that we received from a security company, but his was the lowest (while still providing all that we needed). We scheduled installation for 1/10/13. The technician arrived 20 minutes early, set-up everything and then Brian came in the afternoon to complete installation and review the system with us. He went over everything in detail and made sure that we were comfortable with things. So far the system is working well and the one minor issue that we have, Brian is fixing tomorrow (I spoke with him today and he's coming tomorrow - quick response!). Our initial experience with Millennium Alarm was disappointing, and I normally wouldn't change a rating of 'F' to an 'A', but Brian really earned it. He was professional, knowledgeable, flexible and reasonable. And it goes a long way when a person (or company) takes responsibility for a mistake and tries to fix it.

The installer arrived on time and worked most of the day to get the job done. The system is working well so far, and we feel better knowing that we have it.

We bought a house and it came with a GE security system. The previous owner was an a** and would not give us the Master Code or tell us whether it had been reset to factory settings. So, we could not use the basic system capabilities because we would not have been able to disable it without the code. I called ADT and a few other security companies and they were more interested in selling me a three year monitoring contract then getting my basic system up and running. Specifically, they said they could not work with that system, they would have to install a new one and we must get a monitoring contract. 
I called Millennium and explained the situation. The person that answered the phone asked me for the details about my system and said she would need to check with the owner to see if he could work with that security system. She called back and said he thought he could fix it and we set up an appointment.  The owner, Brian, from Millennium came out and reset the existing system and did not charge us anything. I expected to pay something and it would have been more than reasonable for him to charge us. He was very knowledgeable and helpful. We are going to get a quote for an upgraded system and a monitoring option. Millennium has a month to month monitoring option which is much more appealing than locking yourself into those long contracts provided by most other security companies. I used to run a customer service organization, and customer service seems to be in decline in our society. However, Millennium has excellent customer service from the personnel that answer the phones all the way to the service they provide at your home.

They are very professional and easy to work with.

I would say that from beginning to end the service was superb. It is owner operated. Brian, the owner, came out and gave us the estimate. He was able to tell us specifically how everything was going to work. When we interviewed the other company, it was more like a sales man who did not know the inner working of things. That is why we decided to go with Millennium Alarm Technologies. During the installation, they were on time. They were professional. We had a new product. It was the first time they were going with the wireless, touch pad system, and everybody is not super familiar with it. So, we had Brian come out one more time to show us how to use some of the features and set a few things so we can control it online. It is really cool, and he knew it was a new product; he made a point of coming out personally to make sure that it was working right. So, we would recommend him to anyone.

We were in a bit of a time crunch to pick an alarm company in order to meet some home insurance requirements. We chose Millennium based on the great Angie?s List reviews and they did not disappoint. Stacey was both friendly and knowledgeable during the initial call. We had an old alarm system in the house, but it was not functioning (and we did not believe any of it could be re-used). Stacey had us send her some information about the current system so Brian could make his recommendations based on that information. Once the information was provided Andrea helped out by making the appointment for our visit with Brian.
Brian was informed of our time constraints (I think we had only a week left to provide an fire/burglar alarm certificate to our insurance company) and went out of his way to meet with us very early in the day on a day where he had a large installation planned. He went room by room and asked us a lot of questions and wanted to know what our concerns were and how he could help. He also recommended a few things to us that were very helpful. He was very thorough. He was fairly certain that we could re-use much of the pre-existing alarm contacts and wiring from the old system and that it would be verified when the installation occurred. The quote was very reasonable and we agreed to do the installation as soon as possible. Andrea was once again very helpful in the scheduling to get the installation done on time (Brian's walk through was on Fri, July 6. The install was on Tues, July 10!). The installation went smoothly and it turned out that most of the wiring was intact. The installed alarm components looked fine and the system tested out just great. The best part was that we got our certificate in time to please our home owner?s insurance company. Great job and thank you guys.

This went well overall. They were a great company to work with and did a good job.

Millennium  is a great company to work with. The system is just what I needed -- they gave me several options, didn't oversell me and they didn't require a lengthy monitoring contract. The system is easy to use and has been up-and-running without any issues. Wouldn't hesitate to use them again.

I selected Millennium Technology after a break in and I read the Angie's List reviews.  Their office staff were very professional and Brian came himself to provide an estimate.  They followed up the estimate via email professionally without being pushy and I ended up going with them.  Jim did an excellent job, was friendly, helpful and professional when he came to install the system.  I felt extremely comfortable using the system and am pleased with the added safety it gives my home.