Black Bear Coatings & Concrete

I've been meaning to post this for about a year. Got a few coats for a 1100 square foot basement apartment floor. They came in around $8000, which was the middle quote, for a 2-tone copper floor. After the first application, I had a number of marks - which they attributed to "out-gassing" - essentially blaming the poor quality of the foundation. I checked with the manufacturer of the product and this claim was not actually unfounded. However, I still wasn't satisfied given the financial outlay and the final result. To their credit, they came and redid the floor within 96 hours. I can't imagine they made a dime on the job after materials and labor were paid twice. Regardless, they stood behind the product, the application, and my satisfaction. I would highly recommend them based on all of those factors. The floor is amazing. very unique copper. probably not a good investment in a rental property, but **** it's unique and they proved themselves to be a class act.

The floor is the age of the house - 50+ years.  It was in poor condition with spalling but no big cracks.  I'd wanted to do something with it for years but couldn't bring myself to do a do it yourself epoxy job.  When I came across Black Bear on Angie's List I was contacted them for a quote.  Justin provided the quote.  He was prompt, businesslike, more than wiling to answer my questions and answered a few remaining questions via email.  John and crew performed the job during the week I asked that it be done because I was home on vacation and had stuff from the garage scattered around inside and outside of the house.  The floor was ground and the various layers of bonding, epoxy and grit for traction was applied over 3-4 day period.  The floor came out so beautiful when it was done.  Black Bear also offered to finish off the apron at the entrance to the garage.  John and his crew came back the next week when the weather was better to complete that work and it's also looking good.
The toughest part of the whole process was cleaning off the floor of the garage so the work could be done. But it was worth the effort.  I'm very happy with the outcome and the process.  I've seen the water beading up instead of soaking into the concrete floor.  And it will be much easier to keep it clean in the future.
I'm glad I waited until I found Black Bear to have the work done.  A positive experience and a good looking outcome.

Turned out beautiful, my wife is thrilled.  It took long than if we had just done tile everywhere but we were told before hand and it was well worth it.  After doing a Cost Benefit Analysis you can't beat what they were able to accomplish for the price.

This is an update to a review I posted early in 2013.

My initial interaction with Justin was to get a setup an appointment to have Justin come look at my basement floor, garage floor and concrete pool deck. He was obviously knowledgable in this area and he was a pleasure to deal with. There was some miscommunication that occurred for a while, but we were able to get that worked out and eventually I got my job scheduled.

Once the job was in the calendar, everything went great. His crew was very nice and kept everything clean despite it being a messy procedure (concrete grinding, etc.). The end result is beautiful. I will be contacting him soon to look at redoing my stamped concrete patio.

There is no middle ground for ratings, but if there were, I would give them an A- only for the initialize problems of getting the job scheduled.

They were on time, thorough and very professional.  They followed up to ensure we were happy with the work.  I would highly recommend them.

John and his two workers ground the concrete gragare floor, patched spots on the floor in need of repair, applied the epoxy cememte coating, the fleck color coating, and then the two top coats.  Very little dust.  Three day job; they took the time to do it right.  the final result looks great.

This is one of the best experiences we have had with a contractor.
Within a very short time from my initial phone call, Justin called to discuss our project.  It was definitely something they could do, and we set up an appointment for an estimate.
Justin was right on time, and he examined the garage floor thoroughly.  He then told us what needed to be done and just how Black Bear would go about doing it.  He said that John, the Owner, would be doing the work with his assistants which we were very pleased to hear.  Justin gave us a written estimate.  It was left that we would call if we decided to have the work done.
We decided to go through with this project; we called Black Bear and John got right back to us.  He set a date and time and explained that it would take 4 days - first visit would be much longer than the other three.
Everything went exactly as it was explained to us without a hitch.  We have never had a contractor who came in such a timely manner, explained every single step thoroughly, and answered all of our questions every day.  It was the best experience we have had with a contractor in our many years as home owners.
 
We would highly recommend Black Bear Coatings & Concrete because their work is very high quality.  It was a pleasure to do business with them.
 
Betty and Darrell Simino

All the contact I've had with them is positive, if something comes up he calls me.  He let me know my garage job would be delayed a day and a half because of the coolness of the weather. When I asked for the proposals even with any changes I asked for they do them right away. Even if there is a glitch and they can't make it they call right away and let me know which is a huge deal I think.  Everything they do they let me know what's going on.  They are doing the poxy in my garage and fixing hardscape another company didn't finish.  They will be back in the spring.