About us
The Cleaning Advantage is locally owned and operated in Bolton, Massachusetts. We are not a franchised cleaning company, however we are similar in the fact that we use comprehensive training of our cleaning teams, conduct background checks, pay taxes, business insurance and are accountable to our staff and clients. Our business is house cleaning, but our product is our SERVICE. We have great employees who take sincere pride in looking after the regular house cleaning needs of our clients. We look for very high standards in our team members, and only the best candidates are selected. Finding and retaining qualified help is a major challenge in the cleaning industry. To combat this problem all of our staff are paid as well or better than entry level Bank Tellers. Along with better than average pay, our staff is treated like family, which creates a loyalty to the company they work for and the clients they serve. We always use the same team to clean your home. The only time you would not see your regular cleaner would be due to sickness or scheduled time off. We are an English speaking company so communication is never an issue. We can always be reached via email or telephone, all calls and emails are returned within minutes, not days. We carry the necessary insurances to cover any type of loss, if something is broken or damaged it will be replaced immediately. The fact that we are a company that has a sizeable staff means we can be flexible. If you need to change your cleaning day or time due to a Holiday Party or Birthday Party, we can accommodate you. If you need something done that does not fall within the realm of housekeeping, we can help you with that too. We are all about servicing you and making your life easier. BBB accredited
Business highlights
Services we offer
Residential house cleaning, disinfect bathrooms, disinfect kitchen, dusting, floor washing, linen changing., vacuuming
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 77% | ||
| 13% | ||
| 6% | ||
| 0% | ||
| 3% |
for almost a year now and I love it. Gabe always cleans my house and does such
an awesome job. I love how I can contact the owner at any time and she always
answers me or gets back to me within minutes! Very Efficient and friendly!
"Thank you [Member name removed]! I apologize for my tardy response. I do receive a deluge of Angie's List marketing emails and I am guessing that I more than likely opted out of all of them at some point. We truly enjoy having such a gracious client as yourself in our clientele. We look forward to helping you with your home cleaning needs as long as you need us!"
"Thank you (member). You were a pleasure to have in the schedule and we do hope to have you back soon!"
"Thank you [Member Name], it is always a pleasure working with yourself and Barbie."
"Thank you [removed member name] it was a pleasure working with you and we appreciate your business and feedback."
"Hello Member, I am not showing anywhere in my database that we have done cleaning under the name and address you have provided in your review. Perhaps you were under a different name and address or you have confused my company with the one you may have used. Angies List: Could you please look into this for me as obviously poor reviews from clients we have not serviced does not make your organization look like a reliable source of information for the consumer or future business from business owners. I can be reached at 978-779-6646 if need be."
"Thank you for your feedback. It has been a pleasure working with you helping you with your cleaning needs."
"Hi [Member Name Removed], I am sorry we could not meet your expectations. You were paying 122.00 for bi-weekly cleaning of your home, which is hardly expensive for the scope of work we were doing."
"I don't see where you had cleaning service on December 17, 2013 with my company. Perhaps you have my company confused with another cleaning company that you have recently used. I do however have you in the system as using an "Angies List Big Deal" in October of 2011 where you paid for 4 hours of cleaning, 2 staff members for two hours. All Big Deal respondents were adivised that the minimum 4 hours of cleaning purchased would more than likley not cover the cleaning of an entire home and you should prioritize what you would like done in the allotted time. It appears you did not read the details of "the deal". Comments such as these are why my company would never in a million years participate in any Angies List Big Deal or any coupon extravaganza such as this again. Merry Christmas!"
They are very responsive to my requests and have been flexiable with scheduling.
"Thank you Member, It has been a pleasure providing house cleaning services for over the past 2 years!"
This is a tough review for me. Overall, I was impressed with several aspects of The Cleaning Advantage. However, the single most important factor ? the actual cleaning ? left me disappointed.
As a busy 2-working parent family with kids, my wife and I decided it was time to get a cleaning service. After some research and quotes, we chose The Cleaning Advantage. They responded to my online request for a quote promptly, and offered an estimate without a visitation. Despite the owner being on vacation, she contacted me directly to schedule the cleaning. I appreciated the prompt response, liked the ?green cleaning? products, and appreciated that they accept credit cards (including AmEx for larger purchases). I mentioned the Angie?s List discount, and we agreed to a time and date for a ?deep cleaning? and a recurring bi-weekly cleaning.
On the date of the deep clean, two cleaners came out. They were very friendly and polite, and worked diligently. When my wife and I reviewed the cleaning, we were disappointed to see some rather obvious areas clearly missed throughout the house. Floors were improved, but not immaculate. Several areas of the master bedroom were untouched, apparently forgotten. Most blatantly, in the master bathroom, the clear glass shower door remained streaky with water stains, and the outside of the toilet remained uncleaned. I was disappointed. I let the owner know of my disappointment when I paid, and she was good enough to send the cleaners back, at no additional charge.
The cleaners came back, apologized profusely, and spent 30 minutes cleaning. After which, they declared themselves finished, and departed. Upon my return, I was frustrated to again see uncleaned areas of the bedroom and the bathroom. I could see improvement ? but blatant areas still remained, including a dirty outside of the toilet.
Since this appointment, several weeks ago, I have not contacted the cleaners, and they have have not reached out to us. I simply wasn?t certain ? perhaps my expectations were just too high? I also hesitated to complain further, as the cleaners were very friendly and professional.
I decided to hire another cleaning company. It was at this point that I knew that my expectations were not too high. My ?new? company has come out, pointed out some of the less obvious spots that were entirely missed (in addition to the obvious ones), and conducted a much deeper, more impressive cleaning.
"Hello Member, Thank you for sharing your concerns. You were happy with your cleaning with the exception of a couple of minor things. It appears that once you got your final cleaning bill things became problematic. Please see email transcript below: [member name removed] > To: > Sent: Monday, April 29, 2013 9:03 PM > Subject: MET > > > > Andrea and Shamira(?) called ahead of time as requested, and showed up > > on time. They were friendly and professional, accommodating our needs > > and our daughter's sleep schedule. They were thorough in dusting, and > > did a very good job with patio doors (inside and out) and kitchen > > appliances. > > > > There were a few areas that we hope can be more thorough next time. > > While the floors were clearly swept, there are still a few areas of dirt > > and grime that should come up with a mopping. The guest bathroom sink > > had dust, and the master bath was cleaned, but the shower door still has > > water stains. > > > > We are satisfied with the deep cleaning. > > > > We are planning to pay by credit card. Andrea indicated that we could > > coordinate this with you. Please let me know what our total is, and how > > you'd like to handle payment. > > > > Thank you! > > > > -[member name removed] > You were then told how much the cleaning was and it was then you decided there were issues. See email below Sent from my Verizon Wireless 4G LTE DROID -------- Original Message -------- Subject: Re: MET From: [member name removed] To: Karen Bickford CC: [member name removed], we had a chance to inspect a little more closely today - and the house simply isn't where we'd hoped it would be for the price. Perhaps the girls were overwhelmed by the amount of dusting. But some areas were entirely missed, including a few that were glaring. The most egregious was the large transparent glass door in the master bath shower. It still has water stains and soap scum. A corner of the bedroom was overlooked, as one windowsill remained untouched, a venetian blind was undusted, and there were cobwebs in the corner. The floors, as you mentioned, were swept, but were not thoroughly mopped. I don't want this to be a 'knock' on the cleaners - they were very friendly and accomodating, and I know they worked very hard. But, simply put, the job wasn't completed. Also, regarding the 10 hours of service, there should be a note in our file that we applied an angie's list coupon for 10% off the first cleaning, so I believe the total should be $315, not $350. I'll call you tomorrow with a credit card for services rendered, but we are going to take a little time prior to setting up a regular cleaning to think about our options. My response to what is now an egregious cleaning: -------- Original Message -------- Subject: Re: MET From: Karen Beckford To: [member name removed] CC: Good morning [member name removed] please let me know as soon as possible when I can have Andrea come back to fix the areas that you were not happy with. It is not uncommon on initial cleaning when there is a fair amount of soil to be eradicated to miss some things however it would be addressed on the next visit. Of course I will give you the 10 percent off of your first initial cleaning. Please call me asap to take care of this."
"Thank you very much for your review! Your business is greatly appreciated and we look forward to continue providing great service to you."
"Thank you for your kind words. We strive for excellence and appreciate those that recognize it!!"
"I apologize on behalf of the staff if there was something broken in your bathroom. I was not aware of this. We do have a policy to replace/reimburse you in the event of breakage if it is reported within 48 hours of the cleaning. I would still honor that policy even though it has been 3 months since the cleaning. Please let me know how you would like to proceed. Karen Bickford, Owner"
"Hi Member, I would like to clarify that the Angie's List coupon was for 4 labor hours of work, (two technicians for two hours), which is not a lot of time when faced with tough soil situations. It was explained to all coupon purchasers,(see email below) that 4 hours of cleaning will more than likely not clean your entire home and it would be necessary to prioritize the rooms of most importance. Your priority was kitchen floor and cabinets, dining room dusting and family room if there was time . We did complete these tasks however it was necessary to go over the time purchased due to the degree of soil/dust build up. Dear Member Thank you for participating in the Angie’s List Big Deal. We look forward to helping you with your house cleaning needs. To ensure an optimum experience it will be necessary to get some information about your home before the cleaning is done. You are paid for 4 labor hours which is two staff members in your home for 2 hours. This may or may not be enough time to clean the entire home so it is imperative that we know as much as possible about your home and cleaning desires. Please respond back with a list of rooms prioritizing the areas that are most important. You can purchase more cleaning time if it is necessary and that will be at an hourly rate of $32.00 per labor hour. We are in your area on Tuesdays and Wednesday and Thursday so we would like to get started the week of July 11th if that would work for you. If that doesn’t work we will explore other options. Your cleaning service would include the use of our own environmentally safe cleaning products; Shaklee and Melaleuca, the payment of state mandated workers compensation insurance as well as 2 million dollars in liability insurance and 3rd party fidelity bond which would cover you in the event there was any damage or loss in your home.. You would not be responsible for paying any federal or state withholding taxes because we do it all for you. All of the cleaning associates are employees of the company, not sub contractors, US citizens and of course speak English. Your cleaning is 100% guaranteed. If you are not happy with the cleaning that we have done please notify the office within 48 hours and we will happily come back and re-clean the area for you. Look forward to hearing from you soon! ."
"Thank you Member! It is our pleasure to work with such a gracious client!"
Licensing
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