Bay State Sewage Disposal Inc

DO NOT SPEND YOUR MONEY HERE!!!*** Called this company inquiring about their services/to discuss the problem I was having with my Panel. Spoke with Allura on 10/5 who was very helpful & pleasant. Upon speaking with her she made me aware they could send someone out the following day. She told me it’d be $95 for every 30 minutes but that they typically find the problem within that first thirty minutes. if any work was done that same day the $95 would then be deducted off my bill. Awesome right? Wrong. She gave me INCORRECT INFORMATION. Fast forward to 10/6 they come out to my home. (Wish my husband had gotten the gentlemen’s name who had actually did the work but unfortunately he did not.) within the first 30 minutes they indeed did find the problem, the floats on my septic pump were stuck with grease. The worker said all that needed to be done was to power wash them to clean up the gunk and that we’d be all set. A little over an hour later the man then knocks on our door and says everything is all set. That we had one float he felt needed to be replaced but he doesn’t like replacing just one so he went ahead and replaced all 4 at the cost of $150 EACH! He did work on our property without fully disclosing what exactly he would be doing we were upset but obviously had no other option but to go along with it and pay. The work was already done. We got our bill which was $800 unsure of where he got the number from he broke it down and stated $600 for the 4 parts he replaced at the price of $150 each and $195 for a technical service fee that they charged everyone just for coming out. I explained that’s not what I got told yesterday, Allura said It would be $95 and if I got work done that $95 would be deducted. He couldn’t honor what Allura told me and suggested I call the company. So I did, I called the company. Allura was out, so I spoke with her supervisor Robin, who was oh so sure I didn’t get told that, that’s not their policy and the $195 is non refundable. She said she would call Allura and see if that’s indeed what she did say so we can resolve the issue. I got a phone call back from Robin an hour stating that Allura did indeed make a mistake and tell me that information but the $195 is non refundable and there wasn’t much she could do. I didn’t get an apology or any sincere sense of remorse for the inconvenience they set upon their paying customer. I was disappointed and that was clear, she then spoke with the owner who said all he could do was give me $95 off my next service with them.. lol sir you technically owe me much more than $95 and I will never be doing business with your company again. So thanks but no thanks. PLEASE TAKE YOUR MONEY ELSEWHERE!! THIS COMPANIES CUSTOMER SERVICE SUCKS! They absolutely do not honor their word, and obviously DO NOT TAKE RESPONSIBILITY FOR THEIR MISTAKES. HORRIBLE.

Pathetic. Rude. Shoddy workmanship and unprofessional people all around. Called to have an alarm diagnosed for which they charged me $199. Did a $2700 pump replacement for a pump that costs $380 and took them 1.5 hours to fix. Less than 30 days later it failed and they wanted to charge me again. Despite MA laws regarding worksmanship they do not warranty their work and want to charge you $200 everytime they have to come out to look at work either misdiagnosed or improperly done. System has failed THREE times in less than thirty days, and when asked why I have to keep paying for their visits if job was not done properly they laughed and hung up the phone on me. I just threw away $3000 have to have someone come out and redo everything they touched. I would not trust these people again to drain a fishbowl. They don't do a good job and if they make a mistake they want you to pay for their errors.

done timely and efficiently

Work was completed without any problems.

Arrived withing the specified window and had the tank emptied / services within 45 minutes.

great! was nervous since this was my first experience with septic but they did a great job, prompt, explained everything and really nice guy

It went well. They did try to sell me some extra unnecessary services to try to get more money out of me. Otherwise, it went well.

Excellent. They were just very helpful. They did replace the filter and also gave some advice on future scheduling. They were really fast. They were excellent. We're definitely going to use them next year.

Fantastic! The company was prompt, thorough, and informative. Will definitely hire them again.

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Our ancient sewer pipe (made of the crumble-prone "orangeburg" pipe) was clogged. Two years ago, Bay State came, drained our cesspool, and jetted this same pipe. In two years, evidently, the crumbles had accumulated enough to block the pipe again, causing sewage from our upstairs bathroom to back up into our kitchen sink.
I called Bay State after their closing time on Wednesday. Amazingly, they both answered and also promised to come by, some time on Thursday.  At 1pm Thursday, I called to make sure they were coming. The very helpful receptionist assured me that they were, and told me that they were working on a school emergency, and guaranteed that we were "on their ticket" for today.
I called again at 5:15 and was told the same, with some more details about where they were, and that they were evidently out of cell range. She offered to call me before she left duty at 6pm. She did, telling me that she had heard from the crew, who needed to stop at the office and would then arrive later.
At 7pm, I got a call from the driver, saying he would be at our house by about 8pm. He was!
Please note that, although there were many delays, everyone was pleasant - and Peter came to start the job at 8pm, after a long day of work! I don't blame them for the delays, as inconvenient as they were for me. Instead, I praise them for staying in touch and keeping their promise to come!
Peter arrived, pleasant and calm. The weather was very cold, so after a few minutes he realized that he had to warm up a frozen hose before he could proceed. After thawing the  hose, he had some trouble finding the correct sewer outlet into our cesspool (there are two), but Peter showed the mind of a great diagnostician: when one thing didn't work, he learned from that and tried another.
Three hours later, he solved the ?where is the pipe outlet? problem by removing the toiled from the 2nd story bathroom and sending a snake all the way down into the cesspool (60 or more feet away). The snake pushed a large obstruction into the cesspool, revealing that the sewer pipe had crumbled where it enters the cesspool, making it hard to recognize.
Once he identified the correct pipe outlet, he was very thorough in testing that everything was in working order. He then replaced the upstairs toilet and cleaned up after himself.
Altogether, this was a second impressive experience with Bay State Sewage. In spite of the long delay (which I do not blame them for) everyone I dealt with was courteous, friendly, caring, calm and competent. How many businesses consistently demonstrate those qualities?

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Everything went very well from start to finish. My emails were promptly returned, and the person who came to pump the system was very professional, friendly and helpful, explaining what he was doing and why, and answering all my questions. Will definitely go back to them the next time I need my system pumped!

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I had a clog in my mainline after buying the house a couple months prior. The person who answered the phone was very helpful and got me in the same day. Peter came out and checked the septic tanks and jet washed the main line. Service was very friendly and professional.

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I called them because I wasn't sure how much it would cost, but I didn't want to neglect the service on the tank. I called the company, and they said the price was based off the size of the tank. They found this out because they still had records of the last time I had service, which was over 10 years ago. Their office was very helpful, and the gentleman, Mike, who came out was helpful as well. They also had a senior discount for $10 off! Also, the cover to my septic tank is not buried, however, there is a fee for digging if it is buried and has to be dug up. I was very happy with them. I would give them A's across the board.

We had sewage backed up into our kitchen sink last Saturday, so we called to have our cesspool pumped. (We hadn't had it pumped for the 3 years we have lived in this house.) The person who answered the phone was extremely polite and helpful; she suggested an appointment for the next day. When I said, and quot;Good, we'll be able to take showers then,and quot; she responded, and quot;Oh, I didn't know you had an immediate problem. Can you hold a minute while I check if someone is available today?and quot; After a moment, she said that someone would come the same afternoon - the first person available, so she didn't know exactly when.
Manny arrived within two hours, only to find that he had trouble getting his big truck up our icy, hilly, 1-lane street. He asked if I had any sidewalk salt. Fortunately, I did. Together, we salted the road. After a few tries, he was able to back up the road and pump the tank. He was extremely helpful in explaining what he saw and what further actions we might need. As it happened, our tank was not full, so the problem had to be in one of our two sewer pipes.
I asked Manny the cost of cleaning the sewage pipes that led to the cesspool, since that was where he determined the problem was. He quoted me $329 and offered to call for an appointment right then. All told, Manny was here well over an hour. The complete charge was $219, the minimum fee (based on a 1000 gallon cesspool or septic tank). He offered a modest senior discount, which I gladly accepted. At my request, he also asked for an estimate for replacing one of the sewage pipes, which is of the old and quot;orangeburgand quot; pipe. It is the pipe that had the blockage and is clearly disintegrating.
Ryan came about 2 hours later (yet more speedy service) and jetted the pipes. He said he cleared a clog in the pipe leading from the kitchen, where we had the backup over the weekend. He also took the time to measure how long the sewage pipe must be - to both of our surprises, it is 50 feet long. Ryan also extended a senior discount, bringing the total to about $505.
The same afternoon, someone from Bay State called with an estimate for replacing the pipe: $3500-$3800. We will certainly get another quote before having this done (and we'll also wait for warmer weather).
All in all, I was amazed by:
1. The speed of getting two trucks to us;
2. The low cost of pumping and jetting;
3. The persistence and care shown by Manny and Ryan;
4. The extreme politeness and thoughtfulness shown by everyone I talked to from Bay State.
I am extremely satisfied and grateful. In the future, we will always call Bay State first.

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on time , quick, excellent communication - excellant price

Needed my septic pumped . It had been 5 years. Called them .They were there the next day early and pumped it dry for a great price.

Great!