Professional and experienced at a fair price

customer service was outstanding.

Excellent service and communication

Very professional, customer service and product Outstanding.

Very quick turn around time. Excellent service.

Just installed yesterday and everything up to now was top quality.

Great leadership. A pleasure to retain their service.

I only wished I had ordered a larger awning.

Good old fashioned customer service! Cannot think of a single negative part from estimate to installation

very happy

Service was great

We had an awesome experience with Dorchester Awning! They were very fast, responsive, and helpful with the issues we were having. Very professional and very friendly. Would definitely recommend

They were responsive, flexible, and creative to solve the issues especially during COVID-19. They communicated well and did what they said, at a very fair price. Our awning repairs were well done and the new fabric looks wonderful. Thank you Dorchester Awning.

One of my tragic flaws is that I am a perfectionist. I believe it has served me well over my 50 years in the business world but it has resulted in some disappointments in performance by contractors over my lifetime. As a result of this flaw and the fact that I had never worked with Dorchester Awning, I was skeptical of whether the 16â by 12â permanent awning would come out as expected. In his case, the frame and awning far exceeded our expectations. They are beyond perfect. Furthermore, Dorchester is an absolute pleasure to deal with, from the owners to the installers. They were responsive, kept me well-informed of progress, and truly understood what the term â customer serviceâ means. Thanks to everyone at Dorchester who helped produce our beautiful awning that overlooks Cape Cod Bay.

No comments.

AAA+++ Quality ! Fast service! Excellent communication, with a question I had. FABULOUS!!!!!

The quote I received from this company was very reasonable compared to another company's quote. Our awning fabric was replaced on the day promised. The fabric was well made and attractive. The people who came to install the fabric were very friendly and they installed it in less than an hour. I would strongly recommend this company.

Great work by a wonderful team

Great

Not the least expensive of the companies we interviewed, but worth the difference. Polite, courteous, well informed. Very pleased with the product and installation. Would recommend to others.

This was a fabrication only, they produced what I asked & as I designed it.

Very professional installation crew. One awning had 2 slats dented and the Foreman didn't want to install the awning until the 2 slats were replaced - We would never have known that. By taking the lead and asking us to wait 1 more week so that the dented ones could be replaced on the actual awning and then installed on our house told us we make the right choice to go with The New Dorchester Awning Company.

THEY ARE VERY PROMPT.COSTOMER SERVICE IS EXCELLENT. WORKERS ARE VERY FRIENDLY.

We have a large deck and a large family. We had been using two metal frame 10x10 canopies for shade over our two six foot long patio tables and 14 chairs. We had to replace them nearly every year due to wear, tear and fading etc. The frame of the canopies took up room on the deck making it difficult to move out chairs from our tables when we were having dinner on the deck. Our new awning from Dorchester Awning Company is absolutely amazing. It is 20 feet wide by 13 ft 6 inches and nearly covers our entire deck. We have so much more usable room on the deck. No more worries about taking in the canopies during heavy storms/hurricanes. We can retract the awning with a push of a button! We also purchased the wind sensor in the event the awning is out and a rogue wind whips up. The choice of fabrics is too extensive to mention. If you can't find a complimentary color it's because it doesn't exist. We scheduled our initial appointment for an estimate and John, our salesman/installer came out as promised on time. He was very knowledgeable and answered all our questions. We were so impressed with the product and the service, we ordered then and there. The awning was delivered and installed within the exact time frame promised. The installers did a wonderful job. Everything was cleaned up as if they had never even been there. Mark Lampson followed up with us by phone to be sure we were happy with the product and installation. About 2-3 weeks after the installation my husband was showing a friend the awning and tried to retract it and the awning would retract a few inches and then go out again. It would not retract. Fortunately they also provide you with a hand crank for the awning in the event of power failure so we were able to retract the awning by hand. It just so happened Mark had called again the following day to check in. I told him about the problem which he suspected was a defect in the motor. Within one week our new motor was installed. Our awning works perfectly now. I would highly recommend Dorchester Awning Company. The product is excellent and the service is exemplary. We have already recommended this company to lots of our friends who have been impressed with our awning!

They are very responsive. Eager to accommodate all of your needs.