The Maids of Boston
About us
The Maids of Boston offers maid and house cleaning services you can trust. Our staff is bonded and insured. Products and equipment are provided. Satisfaction guaranteed.
Services we offer
Capet Cleaning Maintenance, Cleaning Services, Fall Cleaning Services, House Cleaning, Maid Service, Moving Cleaning Services, Same Day Cleaning Service, Spring Cleaning Services, Window Cleaning
Accepted Payment Methods
- CreditCard
Reviews
2.77 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 29% | ||
| 0% | ||
| 14% | ||
| 29% | ||
| 29% |
Showing 1-7 of 7 reviews
Susam H.
Sep 2016
unknown
Roggiero S.
Jan 2010
These folks ruined my bedroom carpet (which cost me more than six thousand dollars) and then denied any responsibility. I wish I had read the reviews on Angie's list before using them.
Jennifer B.
Oct 2007
I received a call from the Mariana asking if it was possible to come at 10:30. I called her back & said it wouldn't be easy since I just woke up, but that if that's the best they could do, that would be fine. An hr later, I called the office to ask where the maids were & never received a response. I called the office 5 times & left a message once. I finally reached a person at the office & a team member called my cell phone telling me they would be arriving a 1/2 hr later. They finally arrived at my place 1 1/2 hrs later when I was specifically told they would have to come at 10:30 or not clean my place at all today. I have requested to speak with the mgr a few times but each time I have not been put through to speak with her. Due to my experience with punctuality & responsiveness, I ll not be using them again. The maids arrived at 12:05. They were efficient & did a good job cleaning my otherwise messy apartment, but I feel there should be a discount involved because of my experience.
Response from The Maids of Boston
"I don't recall about this even from 2007. I stopped using Angie's list and was never notified about this posting. In regards of arrival time, we usually give a window of arrival because it is really hard to determine exactly when a job will be done and go to the next one. I am glad that you were satisfied with the quality of cleaning we provided."
SEAN P.
Jun 2007
I was displeased with the service. The cleaning crew did a mediocre job, and forgot to clean the oven and on top of the fridge. We were inconvenienced by a return visit to rectify the problem, only to have the crew forget to bring their own oven cleaning product. They had to borrow mine. The owner had the nerve to argue with me about how long the crew spent cleaning the apartment and then very aggressively demanded a check on the spot. When I informed her that my wife had the check book and would be mailing her a check, she persisted and questioned why I couldn't write a check. My wife called her later that day and paid in full. I would not do business with this organization again.
Response from The Maids of Boston
"I AM SORRY THAT YOU ARE DISPLEASED WITH OUR SERVICE. I RUN MY BUSINESS IN GOOD FAITH AND NEVER THOUGHT YOU STILL WERE NOT SATISFIED AFTER THE EXTRA CLEANING THAT WE DID AT NO ADDITIONAL COST. TO CLARIFY, IN OUR INITIAL VISIT WE WERE THERE FOR OVER TWO HOURS AND YOU WERE ONLY CHARGED FOR ONE HOUR. I DID NOT FORGET THE OVEN CLEANER, THE CONDITION OF THE OVEN WAS EXTREMELY DIRTY AND BY THE TIME I ASKED YOU IF YOU HAD AN OVEN CLEANER, IT WAS AFTER WE HAD ALREADY FINISHED THE ONE WE BROUGHT WITH US. IN NORMAL CONDITIONS, ONE BOTTLE SEEMS TO BE ENOUGH TO CLEAN AN OVEN, BUT NOT IN THIS CASE. SORRY FOR THE INCONVENIENCE. AFTER I CLEANED THE OVEN, I ASKED YOU TO COME UPSTAIRS AND TAKE A LOOK AT IT AND MADE SURE IT WAS TO YOUR SATISFACTION, AT THAT POINT YOU SAID “YES” IT WAS TO YOUR SATISFACTION, I DON’T UNDERSTAND WHEN YOU CHANGED YOUR MIND. AS I WAS LEAVING I ONLY ASKED TO BE PAID FOR THE JOB WE PROVIDED. THEN YOU MENTIONED THAT YOU WILL PAY WHEN THE INVOICE WAS DUE. WE RECEIVE PAYMENTS AFTER THE JOB IS COMPLETED AND I WAS EXPECTED TO GET MY PAYMENT THEN. AGAIN, I APOLOGIZE IF AFTER COMING BACK TO CLEAN THE OVEN AT NO EXTRA COST YOU WERE NOT SATISFIED. PLEASE RECEIVE MY APOLOGIES. MARIANA PAGE"
JANICE B.
Mar 2007
Horrible. Within two hours they had broken two valuable and important vases. Their work was mediocre. And I have lost a very important piece of artwork that survived two moves and a total rehab with no damage. Only two hours into this cleaning these idiots destroyed it.
Response from The Maids of Boston
"HELLO, I’VE BEEN TRYING TO GET IN TOUCH WITH YOU FOR THE PAST FEW WEEKS WITH NO LUCK. I’VE FINALLY DECIDED TO POST THIS RESPONSE ON ANGIE’S LIST AS I TAKE YOUR COMMENTS VERY SERIOUSLY. FIRST, I WANT TO APOLOGIZE FOR THE BAD EXPERIENCE YOU HAD WITH OUR SERVICE. I TAKE RESPONSIBILITY FOR THE QUALITY OF SERVICE YOU RECEIVED. THIS IS VERY UNUSUAL. I HAVE TAKEN IT AS A TRAINING OPPORTUNITY TO REVIEW HOW WE HANDLED YOUR SITUATION SO THAT IT DOES NOT OCCUR WITH ANY OTHER CUSTOMER. MY UNDERSTANDING WAS THAT YOU IMMEDIATELY STOPPED PAYMENT ON YOUR CHECK; YOU SHOULD KNOW THAT WE NEVER TRIED TO CASH IT. IT IS CLEAR THAT YOU ARE STILL NOT SATISFIED. I WOULD LIKE THE OPPORTUNITY TO DISCUSS WITH YOU IN PERSON WHAT OTHER STEPS WE CAN TAKE TO RECTIFY THE SITUATION TO YOUR SATISFACTION. I WILL MAKE ANOTHER POSTING FINALIZING THE OUTCOME ONCE WE HAVE HAD A CHANCE TO SPEAK."
ERIC S.
Aug 2006
Caleb Page and his wife Marianna run the best maid service operation in Boston. We had tried Merry Maids and Maid Pro but never got a consistent or satisfying job. When Caleb opened last year we decided to try a service one more time. What a difference! A well trained professional team showed up and thoroughly cleaned our entire home. They brought their own supplies and equipment and cleaned things that we didn't even know were dirty. They handle special requests without a problem. For example my wife likes Murphy's Oil for the hard wood floors. We now use them every two weeks.
DONALD M.
Feb 2006
The service was superb. They took an incredibly messy, dirty place filled with contractor sawdust, cat hair and general grime and made it spic and span for my wife returning home from Europe. Thanks to the maids it's a happy, clean homecoming and a great welcome back for my wife. I will be using them on a regular basis so we don't have to do the cleaning!
Licensing
State Contractor License Requirements
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FAQ
The Maids of Boston is currently rated 2.7 overall out of 5.
The Maids of Boston accepts the following forms of payment: CreditCard
No, The Maids of Boston does not offer free project estimates.
No, The Maids of Boston does not offer eco-friendly accreditations.
No, The Maids of Boston does not offer a senior discount.
No, The Maids of Boston does not offer emergency services.
No, The Maids of Boston does not offer warranties.