THIS UPHOLSTERY SHOP IS A HALLOWEEN NIGHTMARE. WE HAD FOUND THE PERFECT FABRICS FOR OUR SOFAS BUT THEY WERE RETURNED TO US IN SUCH A SCARY CONDITION THAT THERE IS NO WAY WE COULD USE THEM. THE FABRIC PATTERNS WERE CROOKED, THE WELTING WAS UNEVEN, AND OF DIFFERENT WIDTHS, THE TUFTING WAS ASKEW, THE PADDING WAS UNEVEN, THERE WERE LUMPS THAT GO BUMP IN THE NIGHT, AND THE FINAL PRODUCT WAS ENOUGH TO PRODUCE NIGHTMARES FOR A SHORT LIFE. WE SHOWED THE PIECES TO AN EXPERT UPHOLSTERER, AND HE WAS TOTALLY SHOCKED BY THE WORK. WE TOOK THE OWNER TO MEET HIM, HE GAVE HER HIS OPINION, AND SHE SAID SHE WOULD REIMBURSE US, BUT AFTER SEVERAL WEEKS NO AGREED PAYMENTS WERE FORTHCOMING, SO WE FINALLY TURNED IT OVER TO OUR ATTORNEY. HE FILED A COURT CLAIM, AND JUST BEFORE THE HEARING, SHE SENT A CHECK TO OUR ATTORNEY FOR THE FULL AMOUNT. IF YOU VALUE YOUR FURNITURE, AND DON'T WANT YOUR HOUSE TO LOOK LIKE THE LITTLE SHOP OF HORRORS, RUN RUN FOR YOUR LIVES, AWAY FROM THIS BUSINESS.
Description of Work: RE-UPHOLSTERED TWO ANTIQUE SOFAS, ONE LARGE, AND ONE SMALL.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$2,500
ELAINE D.
11/2003
1.0
upholstery
 + -1 more
SHE SAID IT WOULD BE FINISHED IN TWO WEEKS BUT WOULDN'T MIND HOLDING ON TO IT TILL OUR RETURN. WE RETURNED; NO SOFA BUT WERE TOLD ONE MORE WEEK AND IT WOULD BE READY. THIS HAPPENED REPEATEDLY UNTIL AFTER 8 WEEKS WHEN WE FINALLY GOT OUR SOFA BACK. IT WAS SO AWFUL, IT MAKES US SICK TO LOOK AT IT. CUSHIONS ARE NOT SQUARE, PIPING IS AT ALL DIFFERENT ANGLES, EVERY CUSHION IS NOW A DIFFERENT SIZE. UNDER COVER WAS A MISHMASH, FORCING IMPROPERLY CUT PIECES TO FIT WITH TUCKS AND TEARS. THIS SOFA NEEDS TO BE SEEN TO BE BELIEVED. DON'T, UNDER ANY CIRCUMSTANCES, USE THIS COMPANY UNLESS IT'S FOR A DESPISED RELATIVE. WE THINK THE OWNER MUST HAVE HAD A NOVICE RELATIVE OR FRIEND ACTUALLY DO THE UPHOLSTERY, AS NOTHING ELSE IN HER SHOP LOOKED ANYWHERE AS BAD AS OUR SOFA. HER WORKROOM SCARED US, THOUGH. IT WAS SO FILTHY WE WERE CONCERNED IT MIGHT BE A FIRE HAZARD.
Description of Work: WE TOOK A SOFA TO BE RECOVERED TO HER THE DAY BEFORE WE LEFT TOWN FOR A MONTH.
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Service Categories
Upholstering
FAQ
DECORATOR'S WORKROOM is currently rated 1 overall out of 5.
No, DECORATOR'S WORKROOM does not offer free project estimates.
No, DECORATOR'S WORKROOM does not offer eco-friendly accreditations.
No, DECORATOR'S WORKROOM does not offer a senior discount.
No, DECORATOR'S WORKROOM does not offer emergency services.
No, DECORATOR'S WORKROOM does not offer warranties.