ALEXANDER DOYLE LLC

The problem with this company is their attitude and lack of customer service. The first time I called recently and spoke to Jennifer in the office, she said that someone would call me back. Five days later having not heard from them, I called again. A day later Alexander Doyle called me. He was argumentative from the start. He informed me that he had been to the house to look at it earlier in the morning but never contacted us so that we could view and discuss the situation with him. Jennifer apparently didn't write down the issue with the front of the house when I mentioned it the second time I called. Alexander Doyle first suggested that I didn't tell her. Then he said that he could come back out to look at it again but completely refused to let us know when he would be here. When I pressed him on this, he hung up on me. He completely lacks professionalism. Stay away from this company!

It was great, he returned my call the next day. His guys came and had the project finished In two days. They cleaned up nicely. My only issue I asked for an estimate on a smaller side project and have not heard back.

Alexander Doyle was a pleasure to work with. He viewed roof damage the same day he contacted us and had a crew onsite 8am the next day which happened to fall on a Saturday. The roofers were polite, patient with my questions and extremely tidy. They examined the entire roof to make sure there were no other issues. Highly recommend Doyle LLC.

He did his work and it was fine. They did a good job. My gutters were clean. The price was good.

I had purchased a deal to get my gutters cleaned, but was called later by an employee and told they do not service my town. Their page could be more explicit on the service area, but Angie's List should also have some functionality for not making offers that cannot be completed. My payment was quickly refunded.

I used a big deal coupon to save on the service. Originally I considered asking them to fit a gutter guard, when some other expenses came up and I had to delay this project, they were responsive and scheduled the cleaning promptly.

went well, cleaned gutters. cleaned debris from yard.

I had bought the $125 voucher for gutter cleaning with Alexander Doyle -Gutter Cleaning (up to 200 lineal feet) Only $125! Coupon Code(s): 906840-1 Coupon Expires: October 7, 2014 on October 7. I had received a message on my Angie's List account that day from Mr. Doyle, indicating he could come today to do the job. I wrote back asking him if he could call me to confirm timing. I never heard from him. Let me give you a bit more of an idea about our property: Last week, my husband and I closed on and moved into our town home, which is an attached single family. We share a wall with the town home next store and their gutters are connected to ours. Surrounding the entire home (both properties) there is no way that the gutters measure over 200 lineal feet. When I did the neighborly thing by offering the gutter cleaning to my neighbor, I thought I was doing the right thing and being nice. My neighbor has been so friendly and accommodating since we moved in last week and we wanted to repay her for her kindness by cleaning her gutters too, since she's done so many generous things for us. Yesterday, Thursday, October 9, I called Mr. Doyle at the number he gave in his message (since he didn't contact me like I asked him to about timing) to ask a question about my order. Since mine & my neighbor's gutters are connected and run all around the same building, they measure no more than 200 feet altogether, I asked Mr. Doyle if he would be willing to clean all of the gutters on the perimeter of the same building? He gave me a definitive "No". He told me he couldn't do that job because my neighbor was not an Angie's List member (maybe she is?, She might be. I don't even know that so, I'm not sure how he would. ) If he did cleaned her gutters too, it would be giving a fringe benefit to a non-Angie's List member. I explained that we share a roof and homeowners insurance and our gutters are connected. I asked him to clarify: In order to have her gutters cleaned, would she have to pay $125 and become an Angie's List member? He said yes. I told him that I didn't want him to do the job, that I would get someone else to do it and that I would report him to Angie's List. We joined Angie's List so that we could read real reviews from real people and purchase deals on services that we would need for our new home. Because, we are first time homeowners, we don't know much about who to go to for repairs, construction, landscaping and things like gutter cleaning. Because Mr. Doyle's deal was for 200 lineal feet, I did not feel out of bounds in asking if he would clean my neighbor's gutters too, especially because they are attached to mine. If hers aren't clean, mine will be clogged too. I was disappointed at his lack of customer service and am requesting a refund for this deal.

I had no problems at all with them. They did what they came to do. They made some suggestions on things that could be done. How to fix a gutter that is damaged. As far as the work that was done, it was satisfactory. He did say that he would send us an estimate on fixing one of the gutters that is damaged and I have not received that yet. He did not really follow through on that. They came promptly. I would use them again.

Great work - I'd recommend them to my friends

No problems noticed with cleaned gutters. They even replaced some loose downspout fittings when requested. One thing to note : up to 200 lineal feet applies to one residence. Our condo has 2 halves sharing the same roof with a total lineal feet of about 200 but the coupon only applied to one half. This is generally the case but since it was not noted as such I assumed it was some great bargain. Anyway still a good deal. Thanks.

Prompt, worked fast, cleaned up, friendly.

The vendor returned our call promptly and scheduled a time for service. He was able to squeeze in our service immediately prior to a rain storm. His service people were very polite and careful. I will definitely call him again.

The service was fine. They came on time and were efficient. Everything was done as it should have been. I waited a little while to use the big deal after I purchased it. Everything about the service has been fine. I also did not spend any more than the big deal.

Called they were coming. Arrived and did the job.

Alexander Doyle Co. did not do a very good job. There was a storm the following day and my gutters were still overflowing. I didn't really pursue it after the fact though.

Timely. Thorough. Professional. I will use them again.

It took a little bit of time to get to Doyle, but once a contacted them, it was full-speed ahead. They did the job quickly and efficiently.

Came right away and did a great job.

quickly and efficiently. I will use them again in the Fall.

I was unimpressed overall. Initially it seemed promising as I received my first email the same day I purchased the service on the Angie's List special deals...however, words inside the email were misspelled. Mr. Doyle said he'd send over a crew the next morning. I was home all morning and never had anyone knock to say they were there. I then emailed in the afternoon, the next morning, 2days later looking for answers. I finally had to call the office and someone said they didn't know why Mr. Doyle wasn't answering the emails but would give him the message. I received my 2nd email from Mr. Doyle later that afternoon that said he'd been away at a funeral, again the email was misspelled. He said he'd arrange things. The following morning I and my husband were surprised as he left the house for work and we saw 3 guys on our lawn w/ a ladder up on the gutter. Nobody had come to the door to let us know they would be on the roof or anything. The gutters got cleaned but the lack of communication and lack of notification is why I'm giving them a 'D'.

They were responsible with their work. They did a good job, and they came on time. Their pricing was reasonable.

Excellent response time - Excellent job. Very satisfied.

We ordered the service from Angie's list and he contacted us but not right away and we discussed what we needed done. He explained how the system worked at that time so we understood what we were getting and clarified what would be installed. We set up a time for him to come out which he did on schedule and installed the system. He contacted me to make sure I understood how to run it and the dangers of leaving it on continually. Very thorough. Very happy with the service and results so far.

Very punctual (did the work a day earlier than expected). Did a wonderful and thorough job cleaning gutters which were badly in need of and overdue. I used a prepaid Angie's List deal for this service, which is a great way to try out a new company. Will use again.