Arborway Tree Care Inc

estimate provided quickly. have not decided on a service provider yet

We were perfectly satisfied (once we learned how expensive these services are in our area.)

Working with this company was painless. We signed up and they came out and even left us a note to let us know that they were here. They sent us an invoice and it pretty much couldn't be easier. The spray that they used was made to not hurt the birds or dog. I would definitely recommend this company.

I thought they charged too much to come and cut down one tree. They were responsive and professional in dealing with us. I just wouldn't them again because of what they charge.

They send out reminders of any specials they have going on. They also send out reminders of your next appointment if you get regular service from them. I think their prices are very competitive for the services they provide.

They are great-very professional and responsive. They even told me that I could save an additional 10% on future tree services if I waited until the winter months. Tree work is expensive (regardless of company)-Arborway is no exception. But the quality of their work is great!

I asked for an estimate to remove 6 diseased hemlocks. They gave me an estimate more than twice the cost of Pat's Tree Service (who I successfully used to remove the trees). They estimated $3400, and Pat's Tree Service removed my trees for under $1300. I was shocked at the disparity in price for exactly the same estimated service.

Arborway called back promptly, looked at the tree promptly, and gave us their honest assessment. They were unable to remove the tree because of its difficult position, but referred us to a company that specializes in difficult tree removal. Arborway staff are very pleasant and professional people over the phone.

I called their number and left VM to call back. They returned the call soon after. I scheduled a day for them to come out and mark the trees I was interested in removing. They quoted on removal of several trees, estimates were sent via email & in mail within a few days. Once I decided which trees to remove the contract was sent to them & then a schedule was provided by them when they could perform the work. They came when promised - the cleanup crew took a number of days to pick up the shrub/nettles that were part of the deal.

Arborist and staff were professional and courteous.

They are professional but it is a good idea to review with them what you wanted. I wanted a few limbs left so I could used the build a playhouse and they did exactly what I wanted them to.

They do excellent work! The quality is A+++ and I would highly recommend them. The staff is very good and they are very flexible.

It went very well from start to finish. Everyone I dealt with was extremely professional. They did the job on time and showed up when they said they would show up.

I will use them in the future. Estimated cost was $478.

I was very disappointed with my experience. First, Arborway provided an estimate without ever seeming to see the property or trees involved. They say they came out, but we were never contacted and the garden is behind a locked gate. I then called several times over a period of two weeks, trying to find out when they could schedule the work. They called one day in advance of wanting to come do the work, and we were going to be out of town on that day. The operator tried to talk me into having them come out anyway; again, how would they get past the locked gate, and how would they know what to do since the company had not really talked to us about the work? I have wasted time waiting for this company to get its act together.

They said they only did estimates at certain times and could not accommodate my schedule. The woman on the phone was professional and courteous, but offered no alternative. I did not use them.

Arborway gave us a very competitive quote, and was helpful in giving a completely itemized quote, so we could choose exactly what work we wanted done, depending on how it fit into the budget. They came out and trimmed the trees quickly and competently, with barely any damage to our garden and plantings. Watching them catch the falling branches, I was impressed! And they hauled away all refuse. My only criticism is that it took a long time for them to come, and I had to make repeated phone calls to get a date for the work to be done. This seems to be just the way the company works, and I wish it had been better explained to me when the estimate was done.

This company was responsive to my initial call. A representative came out and looked at what I needed done, and they quickly got back to me with a quote. The fellows who removed the trees were on time, friendly and cleaned up after their work was completed.

They did not notify me, as I requested, when someone came to check out the property for an estimate. A proposal randomly showed up in the mail when I had almost lost hope of them showing up. Price was about what I had expected, if not less. Once I accepted the proposal and sent in a deposit, I did not hear from the company. I had to call several times over a period of months, and never got a definitive date for the job. The day before they wanted to do the work, they called to notify me, which was barely enough time to arrange for a parking alternative and notify our neighbors. Once here though, I was very happy with the work they did. The workers were nice and took the time to talk to me when a neighbor came to me with a concern. They also cleaned up very well.

VERY PROFESSIONAL AND PROMPT. STEVE BURNS SAID THAT OUR TREE WAS TOO BIG FOR THE EQUIPMENT THAT ARBORWAY USES. HE SAID THAT I WOULD SAVE MONEY IF I COULD GET A COMPANY WITH MORE APPROPRIATE EQUIPMENT (A CRANE) TO TAKE DOWN THE TREE. HE GAVE ME A RECOMMENDATION OF ANOTHER COMPANY TO CONTACT.

CHAD AND MAC LET A LARGE BRANCH FALL ON THE HOUSE. THEY DENIED THAT IT HIT THE HOUSE, AND THEN SNARLED AT ME WHEN I ASKED THEM TO PLEASE NOT DROP BRANCHES ON THE HOUSE. THEY WERE RUDE TO MY NEIGHBOR, WHO ASKED THEM TO BE MINDFUL OF A SMALL FRUIT TREE SHE HAD GROWING IN HER YARD JUST UNDER THE DEAD TREE BEING TAKEN DOWN. THEY TOLD HER THAT HER TREE "WAS PRACTICALLY DEAD ANYWAY". THEY DID NOT FINISH TAKING THE DEAD TREE. I HAD ARRANGED WITH THE SUPERVISOR OVER THE PHONE TO LEAVE THE TREE CUT FLAT, AND ABOUT THREE INCHES UP FROM THE GROUND. MAYBE THE DISPATCHER DIDN'T COMMUNICATE WITH THEM, BECAUSE THEY LEFT US A STUMP ABOUT TWO FEET HIGH. AS OF THIS DATE THEY HAVE NOT BILLED US, AND HAVE NOT COME BACK TO FINISH THE JOB (THIS WAS ABOUT 6 TO 8 WEEKS AGO).

THEY WERE VERY FRIENDLY AND HONEST, AND WE ESPECIALLY APPRECIATED NOT HAVING TO PAY FOR THE ASSESSMENT.

WE ARE VERY PLEASED WITH THE QUALITY OF THE WORK. THE PRUNING HAS MADE A DRAMATIC DIFFERENCE TO OUR YARD.

OVERALL THEY WERE RESPONSIVE. THE ESTIMATE DID NOT HAPPEN QUITE AS QUICKLY AS PROMISED, BUT A FOLLOW-UP CALL DID THE TRICK. THEIR PRICING WAS PRETTY GOOD, BUT WAS BESTED BY ANOTHER CONTRACTOR. I'D CONSIDER USING THEM IN THE FUTURE.

THEY WERE VERY PUNCTUAL AND HELPFUL. THE PRICE SEEMED A BIT HIGH AND THE GUY SUGGESTED SOME PRUNING WE COULD DO ON OUR OWN WITHOUT HIRING THEM.