Arborway Tree Care Inc

Bob and team were fantastic. We had two trees we knew we wanted trimmed, but Bob came out and walked the entire yard with me, giving me suggestions and reasoning behind such suggestions. When the team came to do the job, everyone was friendly and accommodating of my many questions. At one point the team left, and I wasn't satisfied with the product, so I called Bob who came back within 5 min and had the team come back and finish until I was completely content. We will be using them again for any future tree-trimming needs. For the price conscious, the Arborway team was slightly more expensive for the larger of the two jobs (2800 vs. $2400 and $2000 from two other companies), but comparable pricing for the smaller tree ($620 vs. $620 and $600). That being said, if a big tree is done poorly, it makes a much larger impact. I am very pleased that I left the tree in their capable hands.

These guys saved our house from MAJOR damage today. Winter Storm Riley partially uprooted a 40 foot spruce tree on our property, leaving it swaying in the wind and threatening to smash in the roof and side of the house. The guys from Arborway came out first thing in the morning on a Saturday and cut it down, even though this was inconvenient and probably more dangerous than their typical job. I am very grateful for their terrific work--they are complete pros at what they do!

It went very well

The actual tree work was expert as always. The pricing was twice what it cost in 2014, and the arborist was unwilling to negotiate and condescending in tone. The office manager was unresponsive to emails and phone messages do two weeks after the deposit had been made. To his credit, the business owner did call me and respectfully hear my complaint about the inflexibility and negative attitude of the arborist. And that's why, in the end, a solid B. That said, I'll research other options the next time around before go with Arborway again.

I have been using them for years. They’ve done tree cutting for me and basically all their services. I would use them over and over again.

Outstanding job -- professional, punctual, safe, did exactly what they said they would and a little more, for the price quoted. The trees look beautiful. The people were easy to work with, explained clearly what they were doing, and were flexible, highly competent, and fun to watch.

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Superb work.  Excellent work, I recommend them to anyone in the world.

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Price was excellent and much less expensive than other estimates we received from other AL contractors. Sales rep went to neighbor for us to get permission to cut branches from a tree on their property, instead of us having to go to them and ask them to sign a waiver. This was a much appreciated step and made our lives a lot easier. Scheduling was a bit tough, took quite some time from start to finish. But once we finally got a date on the calendar, work was performed well. Would recommend and use again.

It took a while from first contact (and the deposit) to get the work scheduled, since we had to secure permission from the neighbor with the tree behind our house. That part was fine. It would have been nice to hear from them a bit more during this process. I had first contacted them at the beginning of September and the work was done in mid-December. The delay itself wasn't a problem, but at times it seemed like we had been forgotten.
However, every contact we did have with them was extremely professional and I have no complaints about the work. I will definitely work with them again in the future, and I will just keep in mind that I won't hear from them much during any waiting periods. I know that I can always reach out to them if need be.

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Overall, it was fine. There were some problems. They brought the machinery that was too big for our yard to remove some tree stumps. It ended up doing some damage to the property however, they did come out and try to fix and repair it. The price was good. They did try to fix it when it was called to their attention. They're professional.

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Our house's main front-yard problem has always been an appallingly healthy flowering plum tree which the previous owners had planted way too close to the house.  It's a lovely tree--pink blossoms, dark red leaves--with more and more dark red leaves every time you turned around.  Apart from filling up the gutters, apart from crowding the second floor, the blasted thing keeps putting out interior branches and suckers, resulting in ultra-dense shade around and below it.  A couple of years ago I had some moderately experienced pruners hack out a lot of the interior at my direction.  (I forget why I didn't use Arborway at the time--they were probably booked up & couldn't come soon enough.)  That just encouraged it.  Within a year it was denser than ever.  Put it this way:  the hosts come up in the spring, try to make a start, and by June 1st they start to fade off, discouraged by only getting near-horizontal light around sundown.  
Well, there's not much of a story, just a happy ending.  Arborway came, took out most of the interior and the most obtrusive edges, and shaped the thing into this open, airy, pretty, ornamental tree that the neighbors stated asking about.  If I were able to figure out how to attach pictures (I know, I'm sure it's easy--look, I'm old, I'm pre-computer, leave me alone) anybody would  be impressed.  The man's an artist.
Besides the main event of the plum tree, they also advised me about another legacy from the previous owners, huge dead and dying lombardy poplars.  They'll be taking the dead ones out for me; meanwhile  they pruned the one  that's staying in just the way it needed.  The poplars have these weird vertical suckers/branches that poke  out and then up from the trunk all the way up.
They simply took off the bottom 15' or so off these suckers, leaving something that looks much more like a normal tree with a trunk and a top--and incidentally, admitting way more light.
 
I don't think it would be possible to over-praise their work.

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We first used Arborway last year to have a number of trees trimmed back, and one of the additional services suggested at that time was a Winter Moth Spraying of our Maples.  We had it performed then (spring 2014?) and then again in April 2015.  Very responsive, very friendly.  Highly recommend.

Well, the saga of Arborway Tree Care continues, and I am sorry that I didn't change the D to an F, instead of a B.  
This is what happened:
So, I was the one the condo association designated to take care of trimming the trees in front and back.  After the mess they made and after my neighbor called and told me how they, instead of talking to ME about the review that I had given them, decided we would absolutely not be calling them again for anything.
 
I thought that was that, but then, out of the blue, I get a call from Arborway about how they wanted to talk to me about coming out to do some more work.  We were out of town and could not talk at that moment.  I think it was a Saturday when he called.  In any case, I told him that I did not request any more work and that they should call me when I returned on Wednesday so we could talk. 
Instead, the arborist, as they LOVE to call themselves, went behind my back, showed up at our property while he knew I was out of town, without an appointment or permission, knocked on two of my neighbors' doors, told them I had ordered spraying which they had done BEFORE knocking on anyone's door (mind you I just found out about all of this the day before yesterday when I was talking to my neighbor), and told them they needed payment and a signature.  
While they were here, they managed to break several branches on the tree they butchered outside of our unit.  The shape of the tree has been completely altered for the worse by this company of complete incompetents.  I am giving them the grade I wanted to give them in the first place, which is a big fat F.  
DO NOT HIRE THESE LOSERS!  And that is my final review.

The gentleman that came out to our house was extremely knowledge. He was able to get rid of a lot of tree debris that we were very happy to get rid of. Our trees are healthy, we have more sun in the yard and this provider didn't use any chemicals. Great work.

It took almost 6 weeks to get them out. They noticed did the job but then noticed a broken limb. Even though they had all the equipment and ladders, and several workers, then insisted on a new estimate from the arborist, this added at least $400 to my bill and I had to wait again for 4 weeks. 
Try finding someone else.

It took me a while to get approval from my neighbor for ATC to use their property to clear removed branches and it took ATC a while to tell me which neighbor they required approval from (first time was incorrect).  Once the approval was gained it took a long time for any work to be done in my backyard.  The primary work I requested was to have the hemlock bush significantly trimmed back (I've asked them to do this two years in a row).  It had to be sprayed before it could be trimmed and when they finally trimmed it last fall it was hardly noticable.

The arborist as they like to call themselves called in a timely manner and was at our place in no time with papers/credentials in hand and could give us a verbal quote immediately.  Knew the types of trees and sounded knowledgeable.  After he sent us the hard copy of the quote we called him back to set up a time.  Were told that he would call us back to set up a time.  
As it ended up, we had to call him back and leave a message.  He called back and said that due to the snow they were backlogged.  I said that they should have called me with that information and that they needed to give us an idea of when they could do the service as soon it would be too late.  They said there was also an issue with parking they were concerned about also due to the snow, and I said, again that was something they should have called me about to see if we could make it happen.  We discussed all this during this phone call and hammered it out enough that we could set a date then and there.  The ten feet of snow in our backyard was not going to be an issue.  Which begs the question:  Why didn't they call me since the possible setbacks were just hypothetical and clearly not actual.  
So, this general logistical setback, which required me to follow up with them instead of the other way around, left a bad taste in my mouth.  
So the guys came, they did the work, they left.  When I inspected the work I was rather appalled at the quality of the work ON ONE OF THE TREES in the front.  The branches were just kind of lopped off haphazardly in the middle of the branch and did nothing to improve or enhance the shape of the tree as it grows.  It really looks awful--and it's the one outside my window.  Plus they didn't just trim the branches facing the building, they kind of stripped it so that it looks lopsided, which is a mystery since the other tree in front doesn't look bad.  

I did call Arborway to expresse my concerns and the guy who answered the phone was very dismissive, like a guy accusing his wife of being a nag.  He scoffed at my concerns and told me that the men who trimmed my trees were "arborists" with 30 years of experience.  I don't buy it.  Sorry.  Just because I am a girl doesn't mean that I don't know a bad job when I see it or that I don't know something about the proper way to trim a tree.  I am not an "arborist" but I have a basic knowledge of how to trim a tree (I have trimmed quite a few and of basic aesthetics, and there are people in my family with expertise in the field).  He was kind of a jerk.  The "arborist" who called me back agreed that the guy was a jerk.  

This guy was very nice and he was apologetic about the agent's manner towards me.  He told me that for the type of tree that we have in front that it is ok to just lop off the branches mid way.  I do not, however, agree with his assessment, which was just an excuse for a poor job.  To his credit he did tell me that he would come and fix it to my satisfaction.  I was going to take him up on it, but you know, we have other issues with our building and we have lives.  It was just too much of a bother, so I told them to pay Arborway but to put them on our list of contractors NOT to use again, but perhaps that is too harsh.  Maybe we will call them again, I don't know.  We'll see how it goes with that tree right outside my window that has seen better days.  

Update:  I spoke to my neighbor a couple weeks after I posted my review.  He told me that someone in the company (probably the guy who was a jerk on the phone that time) decided to call HIM, apparently a reasonable male, to complain about my review and to see if he could talk some sense into me, you know, the hysterical female, and get me to change my review.  That really p***** me off.  

HOWEVER--after re-reading my first review I realize that it was written based on my initial shock at seeing the tree that looks like a three year old did it, which happens to be right outside our living room window, and did not take the work they did on the other two trees into account. So, I have decided to soften my initial review based on the following assessment:   

If I were to grade each tree individually, I would give the one outside my window a D, the one next to it an A, and the one out back a B-.  The arborist who was very nice when he called me back and offered to make it right, and agreed that the other guy was a jerk, definitely gets an A for professionalism.  The guy who met with me the first time and provided me with all the paperwork I needed, including credentials and a prompt estimate gets and A.  But, the guy who took my initial complaint and took it upon himself to call a male member of our condo association to set me straight gets a big fat F for poor customer service skills and appalling sexism.

very prompt, did a great job and even finished early. very professional and friendly. highly recommend.