Braga Bros Plumbing, Heating and Cooling

Service was provided and I would use them again.

Braga Brothers recently installed new heating and air conditioning in my Nantucket beach house. I chose this Cape Cod based provider over several Nantucket based providers, despite the distance from their base in Cape Cod. I had called a half dozen Nantucket-based providers and a dozen or so Cape Cod based providers. Only 3 of the Nantucket providers bothered to return our repeated calls and only 2 got around to giving us bids. Of the dozen Cape-based companies, only 6 returned our calls and only 2 others bid on the job. These other bidders ended up providing little detail or advice to help in decision-making. Instead others acted as though they were put off by any questions or requests I had to break out the numbers or even tell me which particular equipment was included in the price. Obviously that was exasperating. Braga also showed good faith by making the trip over to the island at their own expense, whereas others charged us up front for their bid and travel expenses. Their bid came in 20% cheaper than the Nantucket HVAC providers and included the advantage of providing us specific subcontracted costs of the electrician, which other bids did not. Despite the lower costs, from the beginning Braga provided me more personal service with quick response times to phones calls and emails. They also provided more detail on equipment costs and choices, various setup options, breakdown of costs of labor versus equipment. I was able to speak directly to both of the Braga brothers and several other employees. They were user friendly. Another advantage is they were very specific compared to others in giving a narrow, 3-day window to complete the job, while others were suggesting weeks of variance in their install schedule. In the end they got it done in a day and half, on budget. The job itself was always going to be difficult because of an older house with dated ductwork, old rusted equipment to remove and a tight crawlspace with a very tight entrance. Braga’s guys were able to dig out the crawlspace to work the equipment in at an angle and adapt the newer equipment to the older ductwork. They also coordinated well with our landscaping staff to install the outside condenser in a way that minimized changes and costs to existing landscaping and hydration works. I would highly recommend this team and you may contact me directly for any questions you have at surfsidehabitats at gmail.

They cashed my check the day I signed the agreement. They cancelled the service 2x before finally showing up to do do the work. Because there was no communication from them , I felt the need to follow up with them to confirm they were actually coming. After the work was finished, I had a leak from the shut off valve. They said they wouldn't come out until the next day. I took time off from work and then they cancelled and wanted to reschedule for a later time.

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