STONE CONCEPTS INC

In the beginning during the sales process the owners were friendly and responsive. While they were not particularly flexible or quick about scheduling the template, they got it done. The finished product was disappointing in that the stone wasn't very polished and the bullnose wasn't well done. Then, when we encountered a sink size issue not the fault of the fabricator but required a new counter, they were slow to respond and not helpful. For the same cost to replace the counter, we got better choice of materials, and better quality and service from another fabricator.

Communication was not what I would have liked.  I could only talk to Misty on the phone or via email, never met or spoke with the owner/manager until the day of installation.  The shop is just down the road, and there was never anyone there to talk to.  When they came to install the marble they were brilliant at handling the large and heavy pieces.  They cut the holes for the taps too big and then patched it with epoxy.  Looks gross, I had to special order some escutcheons which I have yet to have installed (who wants to call a plumber out again!).  The way they fabricated the pieces was totally thoughtless of how the marble would look when installed.  Meaning: the veins in the marble run from few to many.  If they had paid attention, they would have reversed the direction of the slab to cut the adjoining pieces.  Instead they all lay the same direction and it is SO obvious where the seams are.  Just sloppy and unprofessional, in my opinion.
Updated to include: workers seemed to have no concept of Marble and placed their things directly on the marble.  We were left with rings from cans right from the very start.

They where excellent. It was beautifully placed. And it only took them one day. They were professional in there work. Very highly skilled. They worked like professional craftsmen. The price was reasonable.