RC Hardwood Floors
About us
We are a family owned and operated hardwood flooring business with over 30 years of experience. We specialize in custom wood flooring borders and inlays. We take pride in our work, each project is created as if it were for our own home. If you are in or around the Hudson, Massachusetts, area, please call or email us today at [email protected] for a free estimate!
Business highlights
Services we offer
& Custom Borders., & Staining, Bleaching, Buffing & Coating, Custom Inlays, Exotic Wood, Hardwood Flooring Installation & Refinishing – Diagonal Installation, Pickling, Sanding
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 88% | ||
| 8% | ||
| 3% | ||
| 1% | ||
| 0% |
They failed to come Friday, although my wife planned her day around them.
Richard and his team came back Monday - they resanded the gouged floor area, and recoated the entire floor.
Bottom line, they did an unacceptable job on the sanding and coating. They corrected it five days later, after we pointed out the problems, and so we lost five days of the use of our kitchen. And they did not come fix the problems when they said they would.
"This was an unfortunate circumstance. We have done work for this customer in the past which he liked so much, he hired us again. Unfortunately, our payment terms changed to keep up with the faster paced work. Our work is not like a hotel reservation. Each day can be different based on each situation. We had a plan to get over to this customers job on a Friday, however, as we noted in an email to her, we did have a vehicle break down, which can throw the day. It is up to the customer to stay home and supervise the work, we seldom need a client on site. I did apologize to the customer and she seemed fine with it. What I believe prompted the email was the fact that the customer took over a week to send final payment, even after we came by to fix the issue. Our payment terms are very clear, it is due upon completion. We had an understanding from the client that a check would be handed to our employees upon completing the final coat, so when we didn't get it, Richard followed up with an email asking the customer to just note the terms of the contract as we have had to wait for some final payments for over 30 days. Where we are in and out of most jobs in 5, that doesn't work for us. I'm glad they were happy with the final flooring product and sorry that they feel they were inconvenienced at any time. We try not to keep the customers from their regularly schedule lives as much as possible, but some situations are out of our hands."
Overall, the job went well. They are a small group and it took a little longer to get the job started than I was hoping for, but this was fine and not an issue. Richard came out and looked at the job, made suggestions on how to fix it and gave estimates. Once the job was started, he tore out the damaged wood, left it undone to ensure that the area is adequately dried out and then they came back to re-install the new portion, sanded the floor so all will match together and new area could not be distinguished from the old.
Few things that were a little bothersome were what took away from this being an excellent experience. It was a little unpredictable for when they were going to show up to do the different aspects of the job. I tried to get them to narrow it down to a window of time and that was inconsistent. Yes, I know they are a small group but still was difficult to be sitting around waiting for them to come and let them in. When I mentioned this, it was suggested that I provide them a key to the house so they can come and go as needed. This was not feasible as I have a cat who sometimes bolts towards the door and tries to get out. Also, as a parent of a young child, this was not something I was comfortable with.
Next, when they would leave the house, they would just leave. No letting us know or when they may come back or anything; they would just disappear.
Finally, the polyurethane that was used was oil based, which I guess is the old fashioned way of doing it and I guess it may have matched the old finish a little better. Maybe I missed it, but after 5 weeks, there is still a smell to the rooms that just does not want to go away. I wish we had discussed this in more detail prior to start of the job. The final finished job does look nice, but there are a few spots where the floor is not smooth and little rough texture to the poly from the roller they used. I guess this will get better after some wear, but being a guest room, it will take a while. They also, had commented how the floors were not done adequately when originally done, and only 2 or 3 coats of poly were applied. Well, I was told the job was done after 3 coats. Don't get me wrong, the floors look really good overall and these are minor issues overall. I just feel that given the high rating they have on Angie's list , I expected close to perfection and I feel they fell a little short of that. I would be willing to use them again if I need more work done.
The floors look beautiful . Workmen were professional and courteous
Rich the owner very responsive to all our questions
Licensing
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