DEMELO HEATING & AIR CONDITIONING INC

Wish I could give less than one star. I recently had my air conditioner serviced by them. Was told the entire system was checked out and looked to be in good health. All that needed replaced was a fuse, less than 24 hours later and over $250 and the AC isn’t working again. I call and say it might be the outdoor system, they tell me the whole system needs to be replaced because it is “illegal”. Come to find out the system wasn’t illegal AND there are plenty of easily replaceable coolants for my system. Never again will I do business with these lying crooks. Never got that quote for the new system either

Very badly, and the work was cancelled by me, after the second reschedule. Aware this was a small job, so understood I would not be tops in priority from the beginning. Told me they would supply all the parts, but that an electrician would be required to power and wire the electrical bits. Was asks to give me a diagram to explain what was required to MY separate electrician, initially agreed, then told me no diagram, just the part and the sheet coming with the part would explain the circuit. After long gaps, when they were too busy, cancelled my install date twice and then I asked to take me off their list. Good on promises, very poor on delivery.

I cold-called Demelo's when my furnace broke down and my existing service provider was unable to help me. Desperate for help, without heat or hot water, and no service provider, Demelo's helped me. They were professional and kind and highly responsive. I truly appreciate the old-fashioned, customer-first service.

Phenomenal job. Punctual and professional. They even moved the water heater I was having replaced so I would not be without hot water for more than a couple of hours, during the three day job. They went above and beyond after the fact to assist with some issues I was having with my Mass Save loan. Highly recommended!

The work was completed quickly and on-time. I was very disappointed that there was a surcharge distance fee. I live in Hudson and the technician came from Hudson, why was I charged $40 to come onsite? that seems outrageous and unnecessary.

Fantastic! The were professional and very helpful, both the office and installers.

They did come promptly and they did replace the heater but we were surprised that, despite the warranty, they charged us $940.00. We were billed for 10 man-hours - much more than the 3 or so hours we were led to expect. Even the work was problematic: a few days after the installation, two of the connections they fitted were leaking slightly (see below). But what particularly bothered us was Rich Demelo's attitude. After they initially installed the water heater, the room containing tended to get extremely hot. They came out, measured the water temperature at 2 sinks, and wrapped rubber insulation on a couple of exposed hot water pipes - and, although we pointed out that this should have been done to begin with, they charged us $225.00. We had vowed never to use him again because of his intimidating rudeness on the previous occasion, and only reluctantly returned to him because of the warranty. When we questioned the high price of the warranty replacement and suggested some kind of compromise and negotiation, the men doing the work called Demelo, who told them to simply remove the heater if we didn't pay at once. We will definitely never use this company again, despite still having a warranty. When we called a much better company to repair the new leaks, they said we should have recourse with the people who installed it - but we explained that, based on our previous experiences, we could probably expect Demelo to again charge us unreasonably to fix his own work. To be fair, Demelo will do exactly what he agrees to do, but, if any problems arise as a result of his work, be prepared to pay exorbitantly to correct them.

unknown

Highly recommend Demelo. We priced out several local contractors and Demelo was clearly the one who best understood how to provide a quality cost effective solution for updgrading / converting our existing oil baseboard heating system. They delivered 100% in every aspect of the job from pricing through completion.

Excellent service! Rich DeMelo and Tanya in the office are both great. Very quick to respond. Reasonably priced. Quality workmanship.

This is the second time we use Rich and the Demelo team for MAJOR rip and replace work on a new property. The team is friendly, capable, and does great work. David even signs his name on each furnace on each furnace he installs. Soup to nuts, permit to inspection they do it all professionally. Demelo has been good with responsiveness in general since they are quite a few miles away from our house. They are however very busy and you just need to stay on top of them. We would definitely use them again.

unknown

One of our heat zones stopped working during the recent cold snap. I called Demelo who sent a couple of technicians. The guys performed several tests and identified that there was a frozen pipe under our house. We opted to wait for the pipe to defrost on its own so they just left without doing any work. After their visit, my husband found a battery belonging to the thermostat on a nearby cabinet. When it got warmer, the pipe defrost and the heat started to work. The problem was that the temperature was only increasing. We inserted the loose battery to the thermostat but it didn't help. Eventually, it got close to 80 degrees in our place. Being home only with our 10 months old twins, I called firefighters. They came and found out that Demelo's technicians took the thermostat completely out of the system! Fortunately, one of the firefighters was a heat expert who connected the thermostat back in. When I reported the incident to Demelo, Tanya (already previously rather rude customer service representative) said without an apology that she would pass this information to her manager. Needless to say, I have never heard back from them. Avoid this people if you can.

Came on time. Checked system and recharged. Most important he did not try to sell me anything I did not need. Very Professional

Absolutely amazing!

Don't bother.

Heating system was done quickly and the price was very good. So far so good. My only issue was after it was installed I asked for someone to show me how to replace the filter and I was told I would be charged for the visit.

They were very fast, pleasant and efficient.