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Veteran Floor Covering Inc
Tile: Ceramic and Porcelain - Repair, Carpet Repair, Refasten, or Stretch, Wood Flooring Repair or Partial Replacement,
About us
5 employees. No subcontractors. Cost is determined by the job. No travel charges and free estimates. Extra charge for after-hours service. May contact through email.
Business highlights
Emergency services offered
28 years of experience
Services we offer
All phases of tile installations on floors and walls, Granite, Natural Stone installer Shower waterproofing installer Concrete pitched drain installer Grout sealing and restoration Kithen backsplashes Laminate Hardwood, Prefinished Hardwood, Unfinished Hardwood Installations Hardwood sandandfinish or screening Materials, demo of old floors, installation of new materials prefomed at a timely manner by a localy owned company, pattern and grid installion. Marble, removal of all generated waste
Amenities
Emergency Services
Yes
Free Estimates
Yes
Reviews
4.014 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 64% | ||
| 14% | ||
| 0% | ||
| 0% | ||
| 21% |
Showing 1-14 of 14 reviews
Mark T.
May 2018
The team did a great job of both types of flooring, working late to get the job done. Great finish, with the work done carefully while working around our needs.
Allison B.
Jul 2016
It’s the worst experience I have ever had. They were recommended by a realtor who was helping us sell our house. We had hardwood floors around the house that wasn’t finished in the recent past. They were in pretty good shape but they could use some work so we wanted to get them sanded and refinished. So we called them in to do that over the summer and we were away for two weeks on vacation while they did it. There were a lot of displays in terms of getting the service completed. They had all kinds of silly ridiculous excuses. They would show up late then they couldn’t finish the service so then we went in to check on the status and there was a large 18-inch strip in one of the rooms that was clearly a different color than the floor. It looked someone forgot to brush the stain over that section. The other floors were not complete. They were weirdly sanded so they weren’t complete. So we called them and they said it was probably the sun and I said it is not the sun and we sent them pictures. The owner didn’t come out so then he sends the guy who did the work to come by to check. He said it’s not the sun and they will mix the stain with the polyurethane. I said is that proper, I thought you put the stain first and then polyurethane. He said I should not worry because they had done it before. So the next thing you know they did one room and it came out much, much darker than we had asked for, like significantly darker. It was not horrendous but it wasn’t what we wanted and we were multiple weeks into this project and we had not been in our home. So we said ok you can match this other color to the other room. Well, then when he was finished it looked like somebody painted on the floors. It was not a stain. You could see the smear marks. You walk on it bare feet or socks it would chip away because it was not sunk into the wood. So we called and complain again and then we said if they don't fix it we’re going to give them a bad review. So that’s when he called and he started accusing us of all sorts of things and that he will get his lawyers and that he called his lawyers before he called us back. We had already paid them and he kept promising to come back but he never did. He said he injured his thumb playing soccer and all sorts of thing. He kept sending the guy who did the work to come check it out and he admitted it was bad. He said he would fix but they never came back so we sold the house. It was readily bad and horrible.
Bruce A.
Jan 2016
unknown
Judy C.
May 2013
We explained the type of tile we wanted to use and talked about the layout. Mike Russo came out and made a professional presentation and provided a very detailed explanation of how the work would proceed. He came back with a price that seemed fair for the work to be performed. The job was scheduled to take 2-3 weeks maximum. He said he would be doing the work and we agreed to move forward.
On the scheduled day to start the work, another person arrived and said he would be doing the work. I was not happy but in talking to the installer he seemed capable and we moved forward. It became clear that this job was not his priority as he had other jobs to take care of. I spoke to Mike and he explained that he decided to become more involved in his military work and the person doing our job can take care of the work in the same fashion as he would. There were numerous delays with the new installer due to conflicts with other jobs. In addition, he told me that Mike never explained to him the scope of the work and would not continue the work for what Mike was paying him. I tried to reach Mike but he would not take my calls. In order to keep the work moving forward I agreed to pay the installer directly to finish the job. He came back to me 2 times for additional money to keep working. I did speak with Mike once during the entire job and he tried to explain the problems which I was not really interested in hearing about. In addition, it became clear that the amount of materials estimated for the job was short. I had to drive 80 miles on short notice to get additional tile for the job.
The delays went on for well over 3 months. It was an incredibly painful experience. The work was done but a few weeks later the grout in the shower floor started to chip out. The installer did come back and said the cement had come through the floor tile joints and that only a very thing layer of grout was present. He attempted to fix it was a skim coat of grout but we are still having the problems. I tried to reach the installer and Mike and neither will return my calls.
On the scheduled day to start the work, another person arrived and said he would be doing the work. I was not happy but in talking to the installer he seemed capable and we moved forward. It became clear that this job was not his priority as he had other jobs to take care of. I spoke to Mike and he explained that he decided to become more involved in his military work and the person doing our job can take care of the work in the same fashion as he would. There were numerous delays with the new installer due to conflicts with other jobs. In addition, he told me that Mike never explained to him the scope of the work and would not continue the work for what Mike was paying him. I tried to reach Mike but he would not take my calls. In order to keep the work moving forward I agreed to pay the installer directly to finish the job. He came back to me 2 times for additional money to keep working. I did speak with Mike once during the entire job and he tried to explain the problems which I was not really interested in hearing about. In addition, it became clear that the amount of materials estimated for the job was short. I had to drive 80 miles on short notice to get additional tile for the job.
The delays went on for well over 3 months. It was an incredibly painful experience. The work was done but a few weeks later the grout in the shower floor started to chip out. The installer did come back and said the cement had come through the floor tile joints and that only a very thing layer of grout was present. He attempted to fix it was a skim coat of grout but we are still having the problems. I tried to reach the installer and Mike and neither will return my calls.
Response from Veteran Floor Covering Inc
"This member changed the scope of the job on day one and I was forced to out source the job for I could not install what they wanted in the alloted amount of time. We also had to re negotiate the price for the labor since the scope of work had changed. What we had talked about during the interview is not what they had us install. I am unaware of any issues with the shower but will contact the home owner to see if I can assist them correct this issue."
Marlene G.
Nov 2011
They just finished up the work for us.
Betty C.
Jun 2011
I used Angie's list to find and contract with Veteran Flooring owned by Michael Russo. He seemed knowledgable, professional and intent on doing quality work. In addition he extended me the courtesy of using his trade discount when purchasing my tile. The initial installation work went well. The issues started at the completion of the installation work. (1) The cabinet above the refrigerator was inaccessablie due to the fact that the calculations were off and once the tile floor was installed the refrigerator blocked access to the cabinet. (2) All transitions from the tile floor to the other rooms were required to be wheel chair friendly. I noticed after the job was done that one of the transitions was a one inch step down which did not meet my needs for wheel chair access. (3) After the grout dried I noticed variations in the coloring. I had assumed that the grout was not applied evenly. It turned out this was due to issues with the grout sealer added to the grout - an issue known to the manufacturer. (4) Cracked grout in the master bathroom.
Issues 1, 2 and 4 were addressed the first week in April - 2+ weeks after the original work was completed. Fixing 3 required Mike to work with the manufacturer to acquire a product to correct the issues with the originally applied grout and its variation in coloring. Mike had issues with getting the manufacturer to provide the product in a a timely manner and turned his business problem into his customer's (my) problem. I find this very unprofessional. As his customer Mike should be interested in solving my problem and not making his business problem mine. He did not responded to any of my inquiries for 3 weeks. I finayy got a response to my email in whcih he stated that he would "try" and get to my house "as soon as possible" and since then (nearly 2 weeks ago) I am have gotten no responses from him on when I might expect to see my floors completed. I am not feeling comfortable that Mike has any intention of fixing my floors. The floor looks very bad. I plan to put my house on the market next spring and this is going to be a problem for me.
Issues 1, 2 and 4 were addressed the first week in April - 2+ weeks after the original work was completed. Fixing 3 required Mike to work with the manufacturer to acquire a product to correct the issues with the originally applied grout and its variation in coloring. Mike had issues with getting the manufacturer to provide the product in a a timely manner and turned his business problem into his customer's (my) problem. I find this very unprofessional. As his customer Mike should be interested in solving my problem and not making his business problem mine. He did not responded to any of my inquiries for 3 weeks. I finayy got a response to my email in whcih he stated that he would "try" and get to my house "as soon as possible" and since then (nearly 2 weeks ago) I am have gotten no responses from him on when I might expect to see my floors completed. I am not feeling comfortable that Mike has any intention of fixing my floors. The floor looks very bad. I plan to put my house on the market next spring and this is going to be a problem for me.
Response from Veteran Floor Covering Inc
"I am sorry that you were unsatisfied with your results. I worked very hard to correct these issues. The original estimate was for us not to install tile underneath the appliance. That changed during the installation. To correct the cabinet issue, I hired a cabinet install to raise the doors. It is not noticeable and was only noticed cause I asked for her approval before I did this corrective action. The grout did crack in the bathroom and I promptly addressed the defective grout with a representative from the grout manufacturer. Some times things in construction go wrong, its the contract that comes back to fix it to make it right that counts. Thats what I did and continue to do. Inregards to the making the one wheel chair accessible, that was never talked about and resulted in my company losing $500 in materials and labor. But I did correct this issue."
Paul T.
Mar 2011
It was very fine. He did a good job. We liked what he did.
ROBERT J.
Jan 2011
Mike was as professional as always with the planning and installation. We needed a great deal of advice for finding the right tile, style, and color. On Mike's advice we were able to find tile that looks great, at about 10% of the cost of the tile we were originally looking at. Mike was able to work around our complex availability schedule and get the job done quickly and cleanly with the perfectionism I've come to expect from him!
Christopher W.
Nov 2010
We hired Mike based on interviews. He interviewed well, bringing in many pictures of jobs he'd done and providing references. We checked each reference and got positive reviews from them all. We also did our own reference checking which were generally positive but noting that he's sometimes overly enthusiastic about his skills. He has a minimal and unmaintained web site. Unfortunately, by the time we were ready, he had suffered a shoulder injury which prevented him from doing the work - he was out of commission and in a sling for 6 months. He had the work done by another fellow with whom he often works and was on-site frequently to supervise, advise, etc. 1. Tile job was easy but some of the tiles came loose. They and the surrounding tiles were popped up and done again. More have since come loose. Mike says it's possible the underlayment was luan plywood and all the tiles may need to be popped up and a mesh put down and then do it again. Ugh. Why didn't he figure this out from the start? I have a year's warranty so am waiting to see if it gets worse. 2. Hardwood flooring was a nightmare, but none of it was Mike's fault or the installer's - it was all due to the custom milled flooring I purchased and the existing particle board subflooring. The flooring was inaccurately milled and dried so the wood was extremely difficult to correctly install. Extra charges were required to deal with the wood and to glue it down in addition to edge nailing. What was estimated to be a 5-6 day job including the finishing ended up taking almost 4 weeks. When all is said and done, the flooring looks great to me. Too bad it was done to help sell the house and I'll never be able to enjoy it. After the job was done, Mike said he will no longer install any hardwood flooring he does not supply. However, Mike was shown the wood before he was hired and said it was not out of the ordinary and would not be too difficult to install. I believe youthful enthusiasm was involved here. 3. Mike has repeatedly been unable to find time to do the glass tile backsplash, despite being provided with multiple dates and lots of advance notice. Some of this was due to being summoned up for National Guard service for a couple months. He has stopped responding to my emails asking when the work will be done. It is because of this and the tile issue above that I would probably not use Mike again. Mike and his people were pleasant, cooperative, clean and friendly. They always left the place clean and worked closely with us to explain and resolve issues. He was upfront about issues and clear about the unexpected charges.
Response from Veteran Floor Covering Inc
"I do apologize for not being able to attend to the backsplash in a timely manner. The backsplash was not part of this contract and was a seperate job that I didnt receive a down payment for nor schedule to complete. I was told by the member that they were not in any hurry for the installation and I was trying to find time to fit it into our schedule along with other contracted previously scheduled work. I do not double book myself and when the member made it clear to me that they were not in a rush to install the backsplash. I admit I put it on the back burner. Inregards to the hardwood, Prior to the installation, I was hired as a consultant to inspect the wood after the first installers were fired due to a poor installation. I made comments about the wood,the installation, and options on the best way to install the wood. I further made the comment that I until I install it I cant be truley certain on what I think of the material. I even went as far as having my supply come down and insepct the wood to make sure we could install it . There was over 1400 sqr feet of material of various sizes and widths. I inspected a large amount of it noting that it had some miss milling that I believed I could be fixed at the jobsite. I was correct and did remill some of the materials and used the others were I could. As the project continued we ran out of usable lumber and the member had the mill provide the rest of the materials required at no cost to him. Resulting in the member having over 400sqr feet of materials left over apon completion of the job. Also, I was told by the member that the mill credited him the complete purchase of the flooring materials. I hope that he did get his money back for the materials purchased. Lastly when the estimate was conducted, I asked some question inregards to the construction of the residence. No signs were noticed of any inconsistencies of heights that would give any notice that there was a subfloor issue. The complete job site was wall to wall carpeting. Once the project began we noticed that his entire house is was constructed with particle board and had to be removed to allow for the harwood to be installed correctly. I try very hard to never have price adjustments to my estimates. But there are times were unforseens come in to play. When that happens, I try to communicate clearly why there will be a price increase and allow the member to make the choice on who will do the extra labor at the jobsite. I had a great time working with the member and would work for him again in the future. I do apologize about the backsplash and in the future will always schecule jobs as quickly as I can even when I am told there is no hurry."
Andrew H.
Dec 2009
They were excellent. We were very pleased with them. I would absolutely hire them again.
Paul T.
Mar 2009
They were prompt on their appointments and if there was a delay, they always kept us informed. They informed us on things they were going to do and gave us the choice to make a decision. He told us what will be the advantages and disadvantages on the job. We had several estimates and Veteran Floor Covering was the best. Their quality of service is good and they were very professional.
KAI V.
Jan 2009
The work they performed went very well. The tile work came out great and so did the bamboo floors. The cork flooring had a manufacturer's defect(the squares were not cut perfectly straight and caused large gaps). Since it was a glue down floor they had to put the squares down(we did not notice the gaping until they laid down the 3 row). To make a long story short, Mike Russo(the owner)went out of his way to assist me in getting a refund from the cork manufacturer. He also is the tile installer and does a great job. He is meticulous, super detail oriented and takes pride in his work. The reason that the final cost was higher than the estimate was due to the fact that my wife changed her mind on a few things in the bath.
Karen D.
Jun 2007
The job went really well. The crew was professional, talented and worked extremely hard to get the work done on our very tight schedule. We had an uneven section of the floor where the old laminate didn't line up with the new wood and Mike's crew spent HOURS making the threshold fit. In the end, the hardwood and carpet both look fantastic!
ROBERT J.
Feb 2007
Very easy going and laid back. Mike came to the house at our convenience, and showed us several samples of products. He was able to make several suggestions and we were very happy with the outcome. The installation was performed as planned, and completed on time. When we remodel the kitchen we will definitely be hiring Veteran again.
Licensing
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FAQ
Veteran Floor Covering Inc is currently rated 4.0 overall out of 5.
Yes, Veteran Floor Covering Inc offers free project estimates.
No, Veteran Floor Covering Inc does not offer eco-friendly accreditations.
No, Veteran Floor Covering Inc does not offer a senior discount.
Yes, Veteran Floor Covering Inc offers emergency services.
No, Veteran Floor Covering Inc does not offer warranties.