Mr Gutter
About us
Additional contact name - Gary Rehbein.
Business highlights
Services we offer
Industrial, residential and commercial gutter installation & repair.
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
81% | ||
10% | ||
0% | ||
3% | ||
6% |
1. Scheduling - Extremely poor. I called in late summer/early fall and was scheduled for the week of October 14-18 with assurances that they would call me the week before to tell me the specific day & time. Never happened. I called them to see what was happening and was told they were very busy and not able to come that week after all. When I asked why they didn't call me to let me know...it was a very inadequate oops-we-forgot. BUT, they assured me that I was on their schedule and would get a call back to reset the time. Well, they called me on extremely short notice to do the job on December 14th. I asked if it was to late to do the gutters at this point BUT they said it wasn't. I should have told them nevermind because it really was too late. Some of the gutters were already frozen when they arrived, but the guys still insisted it was OK to go ahead.
2. Workmanship - Poor/Incomplete. They were at the house for 30 minutes maximum, did not clean all the gutters well due to ice, and still charged the full price of $175 (and I have a small house).
3. Attitude - I informed the workers that they should not walk on the roof of my sunroom but they completely disregarded me and did anyway. I was very irritated with them.
4. Aftermath - This spring, during a torrential rain, I noticed that the gutters on the sunroom were not draining, and actually that they were full and spilling over the full length of the edge. I had to go up on the ladder and look at it and saw that the gutters were completely full of leaves and guck, and the downspouts were clogged. So, I had to clean them out myself. There was no reason I could think of for all the leaves to be in the gutters since the foliage was long gone when they came to clean them back in the fall. I think they just did a very inadequate, rushed and incomplete job.
I am going to look for someone else to do my gutters in the future.
The crew was efficient and had completed the work in one hour. Had to pick up some minor debris left on the ground after their departure. Also found out after the installation crew left that their truck had a gasoline leak and had left two large soiled areas on our asphalt driveway.
If we need to replace gutters again I'm not sure I would use this company again. There is no "Maybe" category.
Licensing
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