Mr Gutter

I recently had my gutter replaced by two young gentleman I believe they’re names were Joe and Mark. These men did an absolutely amazing job they left they’re work area spot less. They answered all the questions I had in a professional manner. They were overall very friendly and just a great team. 100% would recommend to anyone!

Terrific. I'm usually a bit wary of franchises, but all their staff and workers have been great. Very professional, prompt, and they clearly explained why certain pieces of gutter or downspouts needed to be replaced, and even told me when certain work was not necessary!

I did not inspect when the job was done.... a big mistake. When I looked at the gutters 11 months later, I saw that the gutters were completely filled with debris, and the gutter guards were installed with a 1 to 1.5 inch space between the guard and the front of the gutter. This is obviously incorrect. Although the owner (or manager?) agreed that are wrong, he insisted that I must have uninstalled and reinstalled them voiding the warranty. That would have required me lifting the bottom shingle and tucking the guard farther up the roof. I would have no reason doing this. Further, I do not climb twenty something feet on ladders anymore. No other work had been done on the house after the gutter guards were installed. He refused to come out and discuss with me, just falling back on the idea that somebody had mysteriously sabotaged his work. This was absurd and disappointing.

The house we bought in 2016 did not have gutters and the front yard slopes toward the house so, in heavy rains, water would pool up against the house and come into the basement. We solved this problem by having the basement waterproofed (thanks to Real Dry Waterproofing) and having Mr. Gutter install gutters. The installation was incredibly quick and problem-free and the gutters look great. Because of a miscommunication, the gutter guards that we ordered were not installed (this was mostly my fault). I called the company up and they had someone come out very quickly (maybe the next day) and install the guards--again, the installation was super fast and painless. We're extremely happy with the gutters and haven't had any water in the basement since. I highly recommend these guys.

They were a little slow responding to my initial contact, but once the estimator came to price out the job things went smoothly. He was courteous and professional (as were the actual installers) and made me feel that I had a pro on the job. I was told I was the first appointment for the day of the installation, but without telling me, they scheduled another job first meaning my job started four hours later than anticipated. But, again, once this communication snafu was out of the way, the workmen did a good job. The gutters look great and I have no complaints. So I guess an A- or B+.

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I needed to replace one section of gutter that ran along the L shaped room extension of my ranch and add a downspout to it. I also requested they clean all the gutters.  They did a good job and I would use them again.

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Mr. Gutter was the only contractor (out of four) that didn't automatically say they needed to replace everything. They showed me where the fascia was rotted, and that the rot only went in about 10 feet from the edge. They said there was no reason to replace everything, and gave an excellent price for several options. They never tried to upsell - they presented options (heavier gauge, etc.) but said that I was probably fine going with a simple replacement of the gutter and half the fascia. They also rerouted two other gutters to tie into a large drain, which will help a lot with water pooling against the back of the house.

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their service was excellent all categories were excellent.

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They were punctual, professional and did an excellent job. Took only 1-1/2 hours to remove old gutter system and install the new one! Will reccomend them to anyone!

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1.  Scheduling - Extremely poor.  I called in late summer/early fall and was scheduled for the week of October 14-18 with assurances that they would call me the week before to tell me the specific day & time.  Never happened.  I called them to see what was happening and was told they were very busy and not able to come that week after all.  When I asked why they didn't call me to let me know...it was a very inadequate oops-we-forgot.  BUT, they assured me that I was on their schedule and would get a call back to reset the time.  Well, they called me on extremely short notice to do the job on December 14th.  I asked if it was to late to do the gutters at this point BUT they said it wasn't.  I should have told them nevermind because it really was too late.  Some of the gutters were already frozen when they arrived, but the guys still insisted it was OK to go ahead.

2.  Workmanship - Poor/Incomplete.  They were at the house for 30 minutes maximum, did not clean all the gutters well due to ice, and still charged the full price of $175 (and I have a small house).  

3.  Attitude - I informed the workers that they should not walk on the roof of my sunroom but they completely disregarded me and did anyway.  I was very irritated with them.

4. Aftermath - This spring, during a torrential rain, I noticed that the gutters on the sunroom were not draining, and actually that they were full and spilling over the full length of the edge.  I had to go up on the ladder and look at it and saw that the gutters were completely full of leaves and guck, and the downspouts were clogged.  So, I had to clean them out myself.  There was no reason I could think of for all the leaves to be in the gutters since the foliage was long gone when they came to clean them back in the fall.  I think they just did a very inadequate, rushed and incomplete job.

I am going to look for someone else to do my gutters in the future.

We called to have an estimate.  They showed up ontime, gave a great estimate and told us it would be about one week for service.  In two days they called to say they had an opening.  Came by, performed the work.  Both guys were excellent.

They were great. The estimate they gave was very good. They were able to get the work done in timely manner. They did the work in a strict time frame. The workers and the guy who gave the estimate were great. We really like their service. We had a billing issue but other than that the service was very good. They were quick to respond once I called them on the billing issue.