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Merry Maids of Holyoke

Founded 1979 • With Angi since January 2014

We are your local home cleaning services professionals and pledge to clean thoroughly, completely and reliably.

Verified Reviews

3.0

(2) Verified Reviews

Showing 1-2 of 2 reviews
Marci G.
5.0
03/02/2017
Very well. The workers were efficient, professional and pleasant.
Description of Work
General house cleaning
Category
house cleaning

Service Provider Response

Thanks for the positive review, [Member Name Removed]! We appreciate your feedback and are so happy you enjoyed your experience with us. It was a pleasure to serve you, and we hope to see you again soon!"
Narvis H.
1.0
02/13/2016
I had just bought the house and wanted it cleaned before I moved in. I contacted Merry Maids of Holyoke. The house was completely empty but the work that they did and the price that they charged was completely outrageous! I wanted the windows cleaned, floors mopped and cabinets cleaned up and the bathroom. When I came in, I took pictures and sent them to the lady who offered to come back and have it done. The kitchen cabinets don't go all the way to the ceiling and so, the tops of the kitchen cabinets were filthy. Underneath the appliances, cabinetry there were paper towels and bottle caps. I noticed they didn't get underneath and they could have to clean underneath. None of the tops of anything were cleaned up. There were eight ceiling fans and those weren't cleaned. I was very disappointed in what she did. I contacted her and she said they can come back out. I asked her why she couldn't have just done that from the start. She said she didn't know what happened. I told her it was her job to know what happened. She said they could come back out but not in a week. I told her that's too late because I am moving in. I wanted it done before I moved in with my new furniture. She said they could give me the service after I had moved in I said no, I don't want to use them. If you can't clean when the place is empty, how are you going to clean when it has furniture. I would never use them again. The house is three bedrooms, two and a half baths, kitchen and living area.
Description of Work
I used Merry Maids of Holyoke for housecleaning.
Category
house cleaning

Service Provider Response

I am just seeing this review. Unfortunately some of the things that were mentioned are not part of a typical cleaning. Our ladies do not move appliances nor do they have the ability to clean on top of kitchen cabinets as they do not carry anything more that a two step ladder and would not be allowed to climb on top of counters. We did respond to Ms. [Member Name Removed]'s issues in a the same day that she informed us and did offer to go back out and take care of the few items that were missed in which she declined. The last thing that I would like to mention in the actual cleaning date was 11/10/14.

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Angi Certified

Phone

Address

16 Maple St

Holyoke, MA 01040

Other Information

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FAQ

Merry Maids of Holyoke is currently rated 3 overall out of 5.

Merry Maids of Holyoke is open:

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

Saturday: 9:00 AM - 1:00 PM

Merry Maids of Holyoke accepts the following forms of payment: Check, Visa, MasterCard, American Express, Discover

Yes, Merry Maids of Holyoke offers free project estimates.

Yes, Merry Maids of Holyoke offers eco-friendly accreditations.

No, Merry Maids of Holyoke does not offer warranties.

Merry Maids of Holyoke offers the following services: Residential home cleaning, carpet cleaning, window cleaning.