"The weather not only disrupts our work schedule, it also heavily impacts the production and quality of screened loam and tailings. Due to the wet and cold conditions in April/May 2022 the 250+ yards of material needed for your project was not available. The early spring weather conditions were also not ideal to install 12,500SF of new lawn. The weather is something we cannot predict. Your project was delayed for these reasons which were explained to you each time you inquired about the status of your project. We take the weather conditions and quality of materials available into account before beginning any project. Like most contractors, it is our policy to collect a deposit with any accepted quote. This is clearly stated on the quote. Upon receipt of your deposit we explained you would be scheduled for the end of April, weather permitting. All received deposits are processed daily for our customer’s security as well as our own. In regards to the hydroseed, the quote stated that due to numerous environmental conditions grass growth is not guaranteed. Per your email, your new front lawn for the most part has come in good except for two small areas. Newly hydroseeded lawns take time to establish and some areas will develop at different rates due to many factors including sun exposure & watering. In response, we recommended starting a fertilizer program, which was also suggested in our quote. We do not provide lawn care services, but will offer some guidance to our customers about the process of caring for their new lawn. We did not misrepresent ourselves or any aspect of the project. We were responsive to your questions and completed your project as soon as the materials were available and the weather permitted. You were pleased with the results and requested additional services while we were on site. We appreciate your comments and will consider your constructive feedback to further improve the services we provide our customers."