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Farrell Pool Services
Hot Tub or Spa Repair or Service, Swimming Pool - Clean and Maintain, Swimming Pool or Accessories Repair or Service,
About us
We are a full service residential inground swimming pool company. We do not build pools or service spas. We open, close, clean, repair and renovate inground pools. We have ASPA certified technicians, and are certified pool operators.
Business highlights
47 years of experience
Services we offer
Spring, and leak detection & repairs., equipment repair, fall & winter maintenance, liner replacement, major pool renovation, summer
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.629 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 83% | ||
| 7% | ||
| 0% | ||
| 7% | ||
| 3% |
Showing 1-25 of 29 reviews
Rick M.
Oct 2017
Farrell Pool service did exactly what they said they would. They installed new cement steps in our pool and installed a new liner. They showed up on the exact day they said they would, and finished right on time. They even came back to add a small addition we wanted an no extra cost. Their price was also extremely fair, coming in lower than most of the other quotes we got. They will now be our go to pool supply/service company
William C.
Sep 2016
Quote, ordering, and installation went very smoothly, and timely, and at a fair price. We are a second time customer (previous lined replace 17 years ago). New liner looks awesome- these guys are pro's in the liner replacement business, and know how to work with older pools (which we have).
Andrew B.
Sep 2016
This is a well-run, honest, and highly-responsive company. They do very good work opening and closing our pool each year and also provide occasional maintenance. The staff is professional and pleasant. I highly recommend this company
Susan K.
Aug 2016
Wonderful. Professional, honest company. Reasonable price, quality service. We worked with a larger pool service for weeks and had a horrible experience. One visit from Farrell and our pool was crystal clear. We appreciated his honesty and will be using in the future. Already sharing with neighbors. Great company!
Allison B.
Jul 2016
Their punctuality is not very good. They were supposed to be out every Wednesday, but they weren't showing up. For the most part, they do a good job when they do the cleanings. We had a leak and they were very nonresponsive as far as having someone come out to troubleshoot the leak.
Kathleen P.
Dec 2015
unknown
Greg M.
Sep 2015
unknown
Doug F.
Aug 2015
unknown
Mindy K.
Apr 2015
unknown
Traci L.
Jun 2014
They were very, very responsive. I had to have them come out like practically every other day to get the pool under control. They were fine. They did a good job and they helped us try to keep it under control.
Lynn M.
Jun 2014
We have been using Farrell Pool Service since we installed our inground pool 14 years ago. They are a full service company: opening and closing of pools; maintenance; service. Bill Farrell, the owner, is responsive, very reasonably priced and willing to impart knowledge to his customers about pools. Farrell Pool Service goes above and beyond - service calls would be made on weeknds, early summer evenings ..... they get the job done. I would highly recommend Farrell Pool Service to anyone with an inground pool. They do not service hot tubs.
Mark H.
Sep 2013
They are very personable, walks you through everything, what was going up in the pool, what was there, wasn't try to up sell. They are very good. I am happy with them. I would use them again in the future.
Michael L.
Sep 2013
It went very badly. They opened our pool early in the spring and came back a few days later for an initial cleaning. I came home that night to find that the pool pump had failed. They claimed that nothing had gone wrong during the cleaning and that it must have failed later in the day on its own. They said that the pool pump was the wrong size and had been improperly installed by whomever had put it in, but once I reminded them that they themselves had replaced it 3 years ago they went back on these statements. I then tried to schedule them to replace the pump since I was hosting a pool party in 2.5 weeks and they said that they could definitely get it in by this date. They then proceeded to keep missing the days they told me they would be over. I called them repeatedly to ask if I should consider cancelling my party but they said they would get the work done prior to the party. They then again missed scheduled dates a week before the party and the day before, causing me to cancel the event at the last moment. After I contacted the BBB they offered to refund me for the cost of the cleaning but have yet to do so.
Update: The only way I was able to get a response from the company related to above was by filing a complaint with the BBB. Farrell Pools then proceeded to blatantly lie about every aspect of the complaint, some of which I was able to directly refute with my phone records. Have heard from others that this company is rude and deceitful - would never use them again.
Update: The only way I was able to get a response from the company related to above was by filing a complaint with the BBB. Farrell Pools then proceeded to blatantly lie about every aspect of the complaint, some of which I was able to directly refute with my phone records. Have heard from others that this company is rude and deceitful - would never use them again.
Response from Farrell Pool Services
"We began the process of opening and cleaning the customers pool on Monday May 6th as scheduled. We returned three more times over the next week, and on Monday the 13th the pool was vacuumed, and was ready to use. The customer called a few days later and said the pool pump was very loud and we concluded the ball bearings in the motor were going, and would need replacement. We had replaced the motor three years previously and I suggested that we could elevate the motor to hopefully get it to last longer, I also suggested that we downsize the horsepower slightly to save electricity. The customer agreed to these ideas and gave us the go ahead to do the work. The motor was noisy, but was running and the pool was clean and swimmable. The motor was in a shed away from the house, and motors can run sometimes for years with bad bearings, so the job was not a top priority. Our philosophy in the very crazy spring pool opening season is to get our customers pools up and running, and we prioritize repairs on a daily basis. Big leaks, dead systems, true emergencies are always moved to the top of the list. Drips and minor repairs which do not prevent our customers from using their pool are moved lower on the list. If I failed to explain this properly to the customer than I am to blame for that. If the poll motor failed, and the pool stopped running, that was NEVER communicated to this office. I have NO records or recollections of any of these conversations. If the motor failed and we were informed, It would become a top priority and been replaced promptly"
Robert P.
Aug 2013
went well did what he could but the leak stopped and will replace filter next spring
Traci L.
Jul 2013
It always goes very well.
Alex Y.
Jun 2013
They showed up on time and do the work. They do follow-up call to check again. I'll use them from now on.
Rita V.
Nov 2012
From start to finish - they delivered what they promised and promised what they delivered at a 1/4th less than the local guy. They repeatedly met their commitments - commitment to visit and take measurements, commitment for estimate, for ordering, for delivering, for installing. Masonry work in the back yard delayed the cover and winterizing process, yet they were flexible, and even showed up to install clean and professional on our first post-thanksgiving snow. Spectacular service all around, on time, on cost, on schedule, on point performance, and cheaper than the local guy. AND THEY SHOWED UP when they said they would, and they quoted when they said they would.
Jason A.
Aug 2012
Overall, I was thoroughly pleased with the service I received from Bill. He was flexible with scheduling and arrived on time. Bill also stood in the pouring rain with me to inspect the pool and equipment. Bill gave estimates on where the equipment stood in its life-cycle but didn't push me to buy anything. Most importantly, Bill spent significant time with me explaining how things worked and how to care for pools. Although my head was spinning, I really appreciated his time and knowledge. Highly recommend.
Toni K.
Jun 2012
I use them to open and close our pool. I have also used them to replace a pump and if we are traveling for an extensive period of time, they come clean out the pool as well. They are really great. They are a great team of people. They are all A's throughout.
Fabian R.
Jun 2012
Shawn and Richard did very good job but no one else.
Response from Farrell Pool Services
"I have to respond to these comment, we definately had communication problems with Member. He can be difficult to reach at times and we could only work on the pool a very specific times. The pool has a number of problems which require different skills to solve. I contacted Member after reading his review and offered to meet and try and resolve the problems. We had a nice talk but I have not heard from him since."
Christopher K.
Mar 2012
Sean came out the day of service and came to the door to introduce himself. He said that he was good to go but didn't want to surprise us if we suddenly saw a guy in the back yard. He offered to let me hover a bit since it was the first time the pool had been serviced and basically just took me through it step by step.
During his time at the house he gave everything a once over, he installed some antifreeze type blocked in the filters, covered up the pump, and then put down the cover. He was fast and seemed very knowledgeable. Along the way he gave me some advice on replacing some older parts and about what it'd cost. He gave me some tips and tricks for maintaining the pool, and gave me a run down of some of the services offered by the company without being and quot;sales-eyand quot; at all. In fact, he never asked for a commitment on anything - it was always a and quot;by the way, we offer x-service for y-dollarsand quot;, or and quot;just so you know, we can do x for youand quot; and then just said to call the office if I was interested.
I gave a and quot;Band quot; for responsiveness because I've called a number of times and I've yet to not have to leave a message and wait for a call back. It never been more than next day. This might be because I've only called off-season.
During his time at the house he gave everything a once over, he installed some antifreeze type blocked in the filters, covered up the pump, and then put down the cover. He was fast and seemed very knowledgeable. Along the way he gave me some advice on replacing some older parts and about what it'd cost. He gave me some tips and tricks for maintaining the pool, and gave me a run down of some of the services offered by the company without being and quot;sales-eyand quot; at all. In fact, he never asked for a commitment on anything - it was always a and quot;by the way, we offer x-service for y-dollarsand quot;, or and quot;just so you know, we can do x for youand quot; and then just said to call the office if I was interested.
I gave a and quot;Band quot; for responsiveness because I've called a number of times and I've yet to not have to leave a message and wait for a call back. It never been more than next day. This might be because I've only called off-season.
Frank P.
Oct 2011
Excellent experience from start to finish, Farrell Pool arrived as scheduled to measure, remove and install the liner.
All workers were more than willing to answer all questions during the procedure including liner installation, startup of filter system and general maintenance. All work was completed on time and I am completely satisfied with quality of workmanship. I will most certainly use Farrell Pool for all my future pool related needs.
All workers were more than willing to answer all questions during the procedure including liner installation, startup of filter system and general maintenance. All work was completed on time and I am completely satisfied with quality of workmanship. I will most certainly use Farrell Pool for all my future pool related needs.
Tri D.
Jun 2011
Good.
Lorri B.
Apr 2011
Farrell Pool Service did a great job!!! They came out and measured the pool, helped us select a pool liner and explained in great detail the various options. It is a family owned business and we would highly recommend them to all. The job was done by professionals and the guys that came out for the installation were professional and very informative. We will use them to open our pool this spring.
CHERYL A.
Jul 2010
Incredible. Courteous, honest, and easy to work with. We needed more than we asked for and Farrell happily provided it. When we needed advice, it was given without a sales pitch; in fact, they even shared "trade secrets" with us!
Licensing
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FAQ
Farrell Pool Services is currently rated 4.6 overall out of 5.
Farrell Pool Services accepts the following forms of payment: CreditCard
Yes, Farrell Pool Services offers free project estimates.
No, Farrell Pool Services does not offer eco-friendly accreditations.
No, Farrell Pool Services does not offer a senior discount.
No, Farrell Pool Services does not offer emergency services.
No, Farrell Pool Services does not offer warranties.