JOHNSTON PIANO SERVICE

Piano Tuning, Musical Instrument Repair

About us

For over thirty-five years I have made my living as a piano technician; providing comprehensive tuning and repair services to customers in the Merrimack Valley area, Massachusetts' North Shore, and Southeastern New Hampshire. In addition to private homes my clients include many piano teachers, schools, libraries, churches, assisted living facilities and other institutions. My personal goal is to provide the highest quality of tuning and service possible to each piano, whether it is valuable concert grand, a modest spinet in the family room, or your grandmother's upright.

Business highlights

47 years of trusted experience

Services we offer

Services offered include tuning, repair, reconditioning, action regulation, voicing, string repair/replacement, key recovering, humidity control

Services we don't offer

Major rebuilding, cabinet refinishing, moving.


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Reviews

4.971 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
94%
4
6%
3
0%
2
0%
1
0%


Rating CategoryRating out of 5
quality
4.9
value
4.8
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Showing 26-50 of 71 reviews

Chester K.
09/2017
5.0
piano tuning, musical instrument repair
  + 0 more
Very well.
Description of Work: Complete cleaning and tuning after three years of neglect.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$200

Response from JOHNSTON PIANO SERVICE
Thanks for the kind review [Member Name Removed].

Denise R.
08/2017
5.0
piano tuning
  + -1 more
Great! Very professional
Description of Work: Piano tuning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Julie L.
05/2017
5.0
piano tuning
  + -1 more
Great as usual
Description of Work: Piano tuning. But we also had Gerry put new keys in our piano in the past. He did a fantastic job.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from JOHNSTON PIANO SERVICE
Thanks [Member Name Removed]!

Richard M.
03/2017
5.0
piano tuning
  + -1 more
See above$165.00
Description of Work: I needed my piano tuned and it had been years since it was last done. Gerry was right on time and did a wonderful job. He was polite and very professional, and I would hire him again in a heartbeat.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from JOHNSTON PIANO SERVICE
Thanks for taking the time to submit a review [Member Name Removed]. But, I must say THANK YOU for the work you do in support of those who serve.

Robert A.
02/2017
5.0
piano tuning, musical instrument repair
  + 0 more
Excellent and prompt tuning
Description of Work: Piano tuning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from JOHNSTON PIANO SERVICE
Thank you!

Heather H.
02/2017
5.0
piano tuning
  + -1 more
Excellent! Highly recommend!
Description of Work: Yearly piano tuning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from JOHNSTON PIANO SERVICE
Thanks for taking the time [Member Name Removed]. That piano may outlive us all! Gerry J.

Jane M.
02/2017
5.0
musical instrument repair
  + -1 more
Excellent work!
Description of Work: Tuning and some repairs

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Response from JOHNSTON PIANO SERVICE
Hi [Member Name Removed] - Thanks for the review. Glad to hear that my full-service has helped you to enjoy the piano more.

lori A.
02/2017
5.0
piano tuning
  + -1 more
excellent job - highly recommend
Description of Work: piano tuning and repair

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from JOHNSTON PIANO SERVICE
Thanks [Member Name Removed]. Hope you're enjoying the piano.

William M.
05/2016
5.0
piano tuning
  + -1 more
unknown
Description of Work: tuned piano

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

Elizabeth C.
02/2016
5.0
piano tuning
  + -1 more
unknown
Description of Work: Gerry tuned my piano (which hadn't been tuned for some time). He spent approximately two hours, and was professional and punctual. He did a great job, the piano sounds like new! I will definitely call him the next time my piano needs to be tuned.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Response from JOHNSTON PIANO SERVICE
Thanks [Member Name Removed]. Hope the piano continues to hold up for you. Gerry J.

Penny L.
01/2016
5.0
piano tuning
  + -1 more
.
Description of Work: Always a wonderful tuning and fabulous professional service.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Response from JOHNSTON PIANO SERVICE
Thanks for the kind words [Member Name Removed]. Maybe the Baldwin will surprise us all and continue to hang in there! Gerry J.

Liliana G.
01/2016
5.0
piano tuning
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
$90

James C.
01/2016
5.0
musical instrument repair, piano tuning
  + 0 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

Joseph D.
01/2016
5.0
piano tuning
  + -1 more
unknown
Description of Work: Tuned piano and it went excellent.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Miriam B.
01/2016
5.0
piano tuning
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Chris T.
01/2016
5.0
piano tuning
  + -1 more
.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$700

RALPH H.
11/2013
5.0
piano tuning
  + -1 more
The piano is an old upright but sounds great after Jerry tuned it. He is one of a very few tuners that does not use electronics to tune because he is a musician as well. My son, a profesional jazz pianist, always comments about the quality of the tune.
Description of Work: Piano Tuning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$120

Carol S.
10/2013
5.0
piano tuning
  + -1 more
Quickly and effectively....almost pleasant to listen to!
Description of Work: He tuned the piano

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$120

charles W.
10/2013
5.0
piano tuning
  + -1 more
very courteous, dependable, professional and thorough
Description of Work: tuned piano, re[laced necessary parts

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

Tatjana N.
07/2013
4.0
piano tuning
  + -1 more
Very well, we are able to play on it and not feeling out of tune.
Description of Work: Tuned up my piano

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Paul A.
06/2013
5.0
piano tuning
  + -1 more
Their service was good. He did a great job and I will continue using him.
Description of Work: He tuned my piano.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Abby L.
06/2013
5.0
piano tuning
  + -1 more
He did a great job and we have used him several times. He is a very nice guy and we allow him to come to the house alone. I think he’s very honest, reasonable, and reliable.
Description of Work: He tunes my piano.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$120

Elisabeth S.
06/2013
5.0
piano tuning
  + -1 more
I was very pleased with their skill and customer service. I would highly recommend them.
Description of Work: They tuned our home piano and church piano.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

SUSAN B.
06/2013
5.0
piano tuning
  + -1 more
We have an old piano. He has extended the life of my piano. For what he did, the price was reasonable. He was just delightful and he really knows his stuff. He is very professional and you can tell he loves what he does.
Description of Work: He has tuned up my piano.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

PAUL G.
09/2008
5.0
piano tuning
  + -1 more
Gerald showed up promptly and did the work promised for the price quoted.
Description of Work: Tune an upright piano.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$120
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    • 2(current)
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Contact information

41 GOODALE ST, Haverhill, MA 01830

www.gjpianotuner.com

Service hours

Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM

Licensing

Insured
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Piano Tuning,
Musical Instrument Repair

FAQ

JOHNSTON PIANO SERVICE is currently rated 4.9 overall out of 5.

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

JOHNSTON PIANO SERVICE accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, JOHNSTON PIANO SERVICE does not offer free project estimates.
No, JOHNSTON PIANO SERVICE does not offer eco-friendly accreditations.
No, JOHNSTON PIANO SERVICE does not offer a senior discount.
No, JOHNSTON PIANO SERVICE does not offer emergency services.
No, JOHNSTON PIANO SERVICE does not offer warranties.
JOHNSTON PIANO SERVICE offers the following services: Services offered include tuning, repair, reconditioning, action regulation, voicing, string repair/replacement, key recovering, humidity control
Major rebuilding, cabinet refinishing, moving.

Contact information

41 GOODALE ST, Haverhill, MA 01830

www.gjpianotuner.com

Service hours

Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM