JOHNSTON PIANO SERVICE

Gerry diagnosed the problem quickly and although the damage turned out to be more extensive than originally thought, Gerry feels he can reproduce the small board that is broken. I clicked the "yes" box in : Was Money Paid? because we got an estimate from him. It was very fair and we look forward to a continuing business relationship.

Very professional and courteous and a good price.

Excellent work, always professional, very experienced.

Gerry always does an excellent job.

Excellent. Arrived on time and worked. Explained what he wa doing.

Excellent. Gerry was the third technician I called for a tuneup and repair if necessary.first two tuned the piano but it didn't sound right,called Gerry he came over checked out the piano gave an estimate , made a appointment came back worked on my piano and it never sounded better.

work was good quality, on time and in a professional and friendly manner

Piano sounds great after the tuning! Gerry was friendly and professional, and was willing to answer all my piano service questions. We highly recommend him for piano tuning (and would trust him to provide more advanced piano servicing should the need arise.)

I've used Gerry several times over the past few years and always have been extremely happy with the service and quality of work. My piano, my grandfathers, had never had extensive maintenance performed on it. Gerry took quite a bit of time to talk about the parts that had wear, what could be repaired, what needed to be replaced, what types of material he could use, and discussed quality of parts compared to price. He took the time needed to answer all my questions and never rushed through the process. Once I hired him, the quoted price and time frame never changed as he was true to both of them. Once he completed all the work on the parts that were refurbished, I used the piano for a few weeks and talked to him again about a few things (preferences) that I wanted adjusted. - Having new and softer felt on the hammers, I wanted the tone to be brightened a bit. - The new "ivories" where slightly smaller than the original and I could feel a slight lip on the edges. The smaller tops were discussed with me and put on to err on the side of having enough space between the original keys, but it turned out they were a bit too small for my liking. Gerry came back and addressed both of those without hesitation. Adjusted the felts and tone, as well as taking the keyboard back and put a whole new set of ivories. All the action was tightened, as the new material adjusted to the old piano and started to settle into place. The piano, a family heirloom, is a real joy to play now and will last into the next generation. Gerry has been back several times to tune the piano and make whatever adjustments are needed to keep everything aligned properly. He is a real master at his craft and very friendly. You'll be happy if you need any piano services to consider using this company.

I've used Gerry several times over the past few years and always have been extremely happy with the service and quality of work. My piano, which was my grandfather's, never had extensive maintenance performed on it. Gerry took quite a bit of time to talk about the parts that had wear, what could be repaired, what needed to be replaced, what types of material he could use, and discussed quality of parts compared to price. He took the time needed to answer all my questions and never rushed through the process. Once I hired him, the quoted price and time frame to complete he work was never changed as he stayed true to both of them. Even with return trips to make adjustments. Once he completed all the work on the parts that were refurbished, I used the piano for a few weeks and talked to him again about a few things (preferences) that I wanted adjusted. - Having new and softer felt on the hammers, I wanted the tone to be brightened a bit. - The new "ivories" where slightly smaller than the original and I could feel a slight lip on the edges. The smaller tops were discussed with me and put on to err on the side of having enough space between the original keys, but it turned out they were a bit too small for my liking. Gerry came back and addressed both of those without hesitation. Adjusted the felts and tone, as well as taking the keyboard back and put a whole new set of ivories. All the action was tightened, as the new material adjusted to the new environment and started to settle into place. The piano, a family heirloom, is a real joy to play now and will last into the next generation. Gerry has been back several times to tune the piano and make whatever adjustments are needed to keep everything aligned properly. He is a real master at his craft and very friendly. You'll be happy if you need any piano services to consider using this company.

Gerry tuned the piano beautifully. He was prompt and put the piano back to its original state after tuning. He does an excellent job.

I have my piano tune annually. He notifies you when you are due for service and provides you with dates that might work.

Gerry Johnston has been tuning my piano for 20+ years. He is prompt, professional and highly knowledgeable. Always an excellent result.

Jerry is a great guy - very professional, does his work, but also very personable if you want to chat with him.

Excellent. I now have an electronic piano so I haven't needed his services in a while.

EXCELLENT! Gerry Johnston has taken care of and has tuned my Steinway piano for many, many years now. I highly recommend him!

Gerry was very responsive to my requests for service. Very knowledgeable and willing to discuss my thoughts about the refurb and give me several options to work with. Within a few weeks the parts were all updated and back in the piano - replaced all key covers and new action . After playing the piano for a few weeks, there were a few minor adjustments needed. The sharps on my piano were a bit larger than the standard ones ordered and I asked if there was anything we could do about fixing those. Without hesitation, Gerry ordered new parts, came and removed the action and keys, added weights to the keys as needed, replaced the sharps to fit my piano, firmed up the hammers to brighten the tone to my liking. The second round of updates were not done initially, since those might have been too much right from the beginning. Gerry did the initial refurb and let me set the amount of adjustments needed moving forward, instead of doing everything then having to backtrack on what was done. Gerry was very friendly and willing to work with me on bringing my 1939 Steinway upright back to a condition that is very playable, responsive and with an enjoyable tone. Highly recommended for updating and tuning your piano.

Jerry arrived on time, assessed what the piano required, as it had been several years since it was last tuned. He gave me a quote, and actually charged me less, when he was done. He said he would rather quote a little high, to err on the side of caution, which I appreciated. He restored the piano, and I will definitely be using him again!

Very thorough job, and good suggestions and advice.

It was very much out of tune before the technician arrived. It was much better afterward but dtill was not in perfect tune. An accomplished pianist called it to my attentioon.

I have always been pleased with his service. Very professional and very pleasant to work with.

Very professional and knowledgeable.

Hard to say exactly since I'm not a musician. |It was also a long time ago so my memory

Jerry brought my piano back to life 18 months ago after it had been neglected for 15+ years. This last visit was a standard tuning which has kept it sounding beautiful.

He has been tuning our piano for many years.