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Pella Windows and Doors
Doors (Interior) - Install or Replace, New Windows - Multiple, Storm Door Installation,
About us
SHOWROOM LOCATIONS; HANOVER, MA 1267 Washington St (Rte 53 S) Tue-Fri 8:30AM-5PM; Sat 9AM-3PM *WELLESLEY, MA 170 Worcester St (Rte 9 E)Tue-Fri 8:30AM-5PM; Sat 9AM-3PM *WOBURN, MA 59 Commerce Way Tue-Fri 8:30AM-5PM; Sat 9AM-3PM *HAVERHILL, MA 45 Fondi Rd Mon-Fri 9AM-5PM *CONCORD, NH 341 Loudon Rd Tue-Fri 8:30AM-5PM; Sat 9AM-3PM *NEWINGTON, NH 25 Fox Run Road, Ste 2 Tue-Fri 8:30AM-5PM; Sat 9AM-3PM *SCARBOROUGH, ME 400 Expedition Drive, Ste B Tue-Fri 8:30AM-5PM; Sat 9AM-3PM
Business highlights
100 years of experience
Services we offer
The Pella Promise is our commitment to help you find the right windows and doors for your home and budget. Provide a no-mess, no-guess installation day. And back your project with our exclusive Total Care Guarantee. We’ll make your replacement project easy. That’s our promise.
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.5104 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 72% | ||
| 13% | ||
| 9% | ||
| 5% | ||
| 2% |
Showing 1-25 of 104 reviews
Susan M.
May 2018
excellent. professional, clean, courteous service much lower than other quotes and beautiful doors.
Vera S.
Dec 2017
As other reviewers mentioned measurements often go wrong. It happened to us too. The 5 day project dragged out to 5 weeks then 3 months still waiting the project to be completed. They were also ill equipped for some of the work and had to reschedule and wait out until their busy list becomes open again. Nice, polite but unmotivated employees cannot complete their side of their promise. The communication was chaotic, nobody new exactly what was going on and I could not receive timely/straightforward responses. It seems that there is a disconnect between the company, the sales person, the installer, the installation manager, the scheduler and the customer service. Nobody really cares or takes responsibility or charge of the entire process and at the end of the day there is zero customer care. I literally had to beg to get the work done multiple times to multiple people and 3 months into the (initially 5 days project) still waiting for the completion of all promised and payed for work. Perhaps they are stretched too thin, who knows. If you want windows installed in your life time and preserve your sanity and dignity do not contract with Pella Windows and Doors Haverhill MA. There are plenty of others on the market.
Response from Pella Windows and Doors
"Thank you for taking the time to write about your experience. As a company, we continually strive to make our products, service and company better. We can't do that without feedback from you. We have received your review and have sent it to our customer service team. They will reach out to you to discuss your experience as soon as possible. Thank you, Pella Community Team"
RUTH B.
Jan 2017
It went extremely well. Old windows had to be extracted from stucco trim and cutting the frames out was tedious and difficult. Technicians kept the place as dust free as possible using ceiling to floor plastic. Job was done in 2 days. The finished job exceeded my expectations
Response from Pella Windows and Doors
"Thank you for sharing your positive experience with us. We're passionate about our products and the service we deliver. We appreciate your feedback and thank you for choosing to create a better view with our products. Best, Pella Community Team"
Richard B.
Dec 2016
Although the cost was high, the services performed were excellent.
Response from Pella Windows and Doors
"Thank you for your review! We appreciate and value your feedback. Best regards, Pella Community Team"
Brian M.
Aug 2016
The sliding glass door installation was great. However the installation of the front door was terrible and Pella refused to fix it. The door's deadbolt is inoperable, the inside casing miters are sloppy, and the casing nail holes were not filled. On the outside, the contractor removed the existing trim and the substrate below it to install the door. He installed new substrate that was thinner than the original so the reinstalled trim came well below/behind the new door and left large gaps where the trim meets the front porch. I contracted the Pella salesperson and an installation project manager at Pella, both of whom starting by saying all the right things but ended by citing that the work "was not in the scope of the contract", and then by just ignoring my pleas. So much for the "Pella Promise".
Response from Pella Windows and Doors
"We're sorry to hear about your experience. It is our goal to continuously improve our products, service and company. We have received your review and have forwarded it to our customer service team. We appreciate your feedback. Best regards, Pella Community Team"
Thomas P.
Jun 2016
unknown
Response from Pella Windows and Doors
"Thank you for your review! We appreciate and value your feedback. Best regards, Pella Community Team"
Daniel M.
May 2016
unknown
Response from Pella Windows and Doors
"Thank you for your review! We are so pleased to hear your experience with our team was positive from start to finish. Thanks again for choosing energy-efficient Pella products. Kind regards, Pella Community Team"
Nan S.
May 2016
unknown
Response from Pella Windows and Doors
"Thank you for your review. We appreciate and value your feedback! Best regards, Pella Community Team"
Larry P.
Mar 2016
unknown
Response from Pella Windows and Doors
"Thank you for your review! We are so pleased to hear your experience with our team was positive from start to finish. Thanks again for choosing energy-efficient Pella products. Kind regards, Pella Community Team"
Barbara R.
Feb 2016
unknown
Response from Pella Windows and Doors
"Thank you for your review! We appreciate and value your feedback. Best regards, Pella Community Team"
Michael P.
Feb 2016
We went through the Woburn branch.
This is in some ways a tale of two experiences. Everything started off A+. The sales person came to our house and was great about detailing the options, which is important: Pella's basic stuff is very reasonably priced for a high quality product (my quality rating is more about the work done, not the product itself). They also do custom work, but as you can imagine that's much more expensive (we previously had a pella person give us a quote but she somewhat forced in custom work to provide what we vaguely wanted, resulting in a price more than double this one).
Anyhow, everything seemed great and we were already thinking of using them to replace the front door and all the windows.
The installers came on the appointed day. Arrived early and yelled at my wife for us not being ready (Iwas walking the dog and was going to move my car and shovel the 1inch of light snow that fell overnight when I got back).
We were told it was a 1-day project. It took a full 2 days and it's pretty clear on the second day they rushed through.
We very clearly detailed the placement of the door. We wanted it as close to a loadbearing wall as possible and wanted a trim that came as close as possible to matching the original 5" wide hand-carved trim we have throughout our house. We also told the installers this the morning they arrived.
At the end of the first day, when I peaked at the work, I noticed they put it much too close to the wall. Because we weren't told it would be a two-day job and I had to get to work (they were 2 hours late the second day) I left a note. They called at 4pm to say they cut the trim down to fit. My wife had tried to explain the trim to them and their only response was "we're only subcontractors, you have to talk to pella." This was pre-finished trim by the way. When I got home I found a mess outside (pile of rubble) and a very poorly installed mess of trim. They also managed to get caulking everywhere, and while I have this same issue when I'm doing work, I at least clean it up while it's fresh. We now have caked on caulk on all the hardware (and all over the trim as well).
So honestly, we paid $8000 for a patio door with 5" trim, and I don't think it's a big deal to expect what we paid for. (We have 5" trim throughout the house.) If the load bearing wall is able to be fully removed (planning on that project in 6-18 months) we can then pay someone else to do the correct trim. But, if we need to put a support beam or buildout for heat ducts in that spot (or the cost becomes prohibitive) then we're out of luck.
Small detail: at the end of the second day my wife asked about the key and got a fumbling reply about how the other guy must have it. Then we heard other stories like "it was mailed yesterday so you should have it in a couple days", a couple days later "I just confirmed it was mailed 2 weeks ago!" then "we're sorry it got lost in the mail". They sent someone to re-key the door so it's fine now, but this required us to make another appointment with another subcontractor.
I tried to explain the installation error to the salesperson and have gotten nothing but runaround and just responses that clearly showed he didn't actually read my email or understand the problem. They offered to replace the trim with what we ordered (except it won't fit), or send us the new trim to "have your guys put on when they remove the walls." Which sort of leaves us with shoddy work to look at until then. Or spend hours or more money to fix what's wrong now just as a temporary fix.
Honestly, if this was Lowes or Home Depot, I'd expect to have to just deal with a few warts, but Pella charges a lot more without really backing it up with anything but better sales pitches.
Note: We haven't contacted the Pella main office yet and plan on doing so once we get a chance to photograph some of the other issues. We will of course update this at that time, but it's been 3 weeks of headaches so far.
This is in some ways a tale of two experiences. Everything started off A+. The sales person came to our house and was great about detailing the options, which is important: Pella's basic stuff is very reasonably priced for a high quality product (my quality rating is more about the work done, not the product itself). They also do custom work, but as you can imagine that's much more expensive (we previously had a pella person give us a quote but she somewhat forced in custom work to provide what we vaguely wanted, resulting in a price more than double this one).
Anyhow, everything seemed great and we were already thinking of using them to replace the front door and all the windows.
The installers came on the appointed day. Arrived early and yelled at my wife for us not being ready (Iwas walking the dog and was going to move my car and shovel the 1inch of light snow that fell overnight when I got back).
We were told it was a 1-day project. It took a full 2 days and it's pretty clear on the second day they rushed through.
We very clearly detailed the placement of the door. We wanted it as close to a loadbearing wall as possible and wanted a trim that came as close as possible to matching the original 5" wide hand-carved trim we have throughout our house. We also told the installers this the morning they arrived.
At the end of the first day, when I peaked at the work, I noticed they put it much too close to the wall. Because we weren't told it would be a two-day job and I had to get to work (they were 2 hours late the second day) I left a note. They called at 4pm to say they cut the trim down to fit. My wife had tried to explain the trim to them and their only response was "we're only subcontractors, you have to talk to pella." This was pre-finished trim by the way. When I got home I found a mess outside (pile of rubble) and a very poorly installed mess of trim. They also managed to get caulking everywhere, and while I have this same issue when I'm doing work, I at least clean it up while it's fresh. We now have caked on caulk on all the hardware (and all over the trim as well).
So honestly, we paid $8000 for a patio door with 5" trim, and I don't think it's a big deal to expect what we paid for. (We have 5" trim throughout the house.) If the load bearing wall is able to be fully removed (planning on that project in 6-18 months) we can then pay someone else to do the correct trim. But, if we need to put a support beam or buildout for heat ducts in that spot (or the cost becomes prohibitive) then we're out of luck.
Small detail: at the end of the second day my wife asked about the key and got a fumbling reply about how the other guy must have it. Then we heard other stories like "it was mailed yesterday so you should have it in a couple days", a couple days later "I just confirmed it was mailed 2 weeks ago!" then "we're sorry it got lost in the mail". They sent someone to re-key the door so it's fine now, but this required us to make another appointment with another subcontractor.
I tried to explain the installation error to the salesperson and have gotten nothing but runaround and just responses that clearly showed he didn't actually read my email or understand the problem. They offered to replace the trim with what we ordered (except it won't fit), or send us the new trim to "have your guys put on when they remove the walls." Which sort of leaves us with shoddy work to look at until then. Or spend hours or more money to fix what's wrong now just as a temporary fix.
Honestly, if this was Lowes or Home Depot, I'd expect to have to just deal with a few warts, but Pella charges a lot more without really backing it up with anything but better sales pitches.
Note: We haven't contacted the Pella main office yet and plan on doing so once we get a chance to photograph some of the other issues. We will of course update this at that time, but it's been 3 weeks of headaches so far.
Response from Pella Windows and Doors
"Thank you for taking the time to write about your experience. As a company, we continually strive to make our products, service and company better. We can’t do that without feedback from you. We have received your review and have sent it to our customer service team. They will reach out to you to discuss your experience as soon as possible. Thank you, Pella Community Team"
Joseph F.
Jul 2015
unknown
Response from Pella Windows and Doors
"Thank you for your review! We appreciate and value your feedback. Best regards, Pella Community Team"
Jean F.
Jun 2015
unknown
Response from Pella Windows and Doors
"Thank you for your review! We appreciate and value your feedback. Best regards, Pella Community Team"
Kathleen T.
Jun 2015
unknown
Response from Pella Windows and Doors
"Thank you for sharing your positive experience with us! We’re passionate about our products and the service we deliver. We appreciate your feedback and thank you for choosing to create a better view with our products. We'd love to see any before and after photos! Best regards, Pella Community Team"
Richard D.
Jun 2015
unknown
Response from Pella Windows and Doors
"Thank you for your review! We appreciate and value your feedback. Best regards, Pella Community Team"
Elizabeth R.
May 2015
unknown
Response from Pella Windows and Doors
"Thank you for sharing your positive experience with us! We’re passionate about our products and the service we deliver. We appreciate your feedback and thank you for choosing to create a better view with our products. We'd love to see any before and after photos! Best regards, Pella Community Team"
Karen K.
May 2015
They manufacture doors and windows and are a national company. Their work was great; they were wonderful, efficient and the door is fabulous. They have done our windows and have done a great job. It is quality stuff.
Response from Pella Windows and Doors
"Thank you for sharing your positive experience with us! We’re passionate about our products and the service we deliver. We appreciate your feedback and thank you for choosing to create a better view with our products. Best regards, Pella Community Team"
Susan M.
Apr 2015
unknown
Response from Pella Windows and Doors
"Thank you for your review. We appreciate and value your feedback! We'd love to see any before and after photos. Best regards, Pella Community Team"
Maggie M.
Apr 2015
unknown
Response from Pella Windows and Doors
"Thank you for your review! We appreciate and value your feedback. Kind regards, Pella Community Team"
Janis S.
Apr 2015
unknown
Response from Pella Windows and Doors
"Thank you for sharing your positive experience with us! We appreciate your feedback and thank you for choosing to create a better view with our products. Best regards, Pella Community Team"
Bill S.
Feb 2015
unknown
Response from Pella Windows and Doors
"Thank you for your review! We appreciate and value your feedback. Kind regards, Pella Community Team"
Mark F.
Oct 2014
unknown
Response from Pella Windows and Doors
"Thank you for your review! We appreciate and value your feedback. Thanks again for choosing energy-efficient Pella products! Kind regards, Pella Community Team"
Betty W.
Oct 2014
unknown
Response from Pella Windows and Doors
"Thank you for your review! We appreciate and value your feedback. Thanks again for choosing energy-efficient Pella products! Kind regards, Pella Community Team"
Frieda D.
Oct 2014
unknown
Response from Pella Windows and Doors
"It is our goal to continuously improve our products, service and company. We have received your review and have forwarded it to our customer service team. We appreciate your feedback. Best regards, Pella Community Team"
Rose M.
Oct 2014
unknown
Response from Pella Windows and Doors
"Thank you for your review! We appreciate and value your feedback. Thanks again for choosing energy-efficient Pella products! Kind regards, Pella Community Team"
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
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FAQ
Pella Windows and Doors is currently rated 4.5 overall out of 5.
Pella Windows and Doors accepts the following forms of payment: CreditCard
Yes, Pella Windows and Doors offers free project estimates.
No, Pella Windows and Doors does not offer eco-friendly accreditations.
No, Pella Windows and Doors does not offer a senior discount.
No, Pella Windows and Doors does not offer emergency services.
No, Pella Windows and Doors does not offer warranties.