LAWN DOCTOR

In Brewster, MA my lawn started off this spring best it had ever been. The service that did this didn't do regular fertilizing and weed control so I contracted with Lawn Doctor for Brewster and Newton. One week after the June treatment in Brewster our lawn started showing patches of dying grass in multiple locations including curved swathes where their tractor had to make turns on my yard. It was similar to the occasions when I had overtreated my lawn with fertilizer/weed killer. I contacted my rep at Lawn Doctor who urged me to wait (even though I sent him photos) and I regularly informed him that the lawn was not improving. He urged me to add another treatment called Summer Guard for extra cost without ever acknowledging they had damaged my lawn. I agreed and then changed my mind and cancelled everything out of frustration and distrust. They still showed up early one morning for a weed and fertilizer application which seemed to make things worse. Even though I had cancelled the Summer Guard and they never applied it, my credit card was charged $113. I asked for refunds as per their satisfaction guarantee and they offered a minimal $30 refund and then charged my card another $95! I had enough and talked to someone again to cancel both Brewster and Newton. All that happened was they acknowledged the cancellation. I then contacted my credit card company to dispute the past 4 charges and ultimately the credit card company decided to replace my credit card so Lawn Doctor couldn't charge it again. What a huge mistake!

Everything as expected

Terrible.

Not sure how our 2 acres are treated in 10 minutes, but our home security cameras log arrival and departure (including unloading and loading their equipment). There is always evidence of treatment; more in front of cameras than elsewhere, but generally they appear to treat large portions of our property. Lawn has improved a little bit. Crawling weeds continue; bare spots (we had grub treatment done also) continue, moss has taken over significant sections. But, it seems to look somewhat better than before treatments. Overseeding was a disappointment, as they missed the biggest areas of bare spots, but did behind the garden shed (?) extensively. Cameras show the guy doing circles in the gravel driveway. We have lots of new grass growing there now, which was not part of the plan. they do call in advance, they show up, and they do some stuff. With my gripes included, I would hire them again because it is improved from my own attempts, and my time is freed up to focus on other things.

Very responsive office - they would call within 1 day of any message I sent through email/website. They were also willing to retreat the lawn when I had reported that weeds had survived the previous treatment. As far as the results, I was pleased overall - my lawn was a horrendous mess last season and the Lawn Doctor service was a big step in rehabbing the lawn; no miracles occurred but the results were as I had realistically hoped.

They're fine.

just ok. They came too late for crab grass pre-emergent application. lawn looked browner than last years even with all the rain and the new sprinkler system.

As expected.

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I'd give them an "A" overall. I'd also give the pricing an "A". I'd give them an "A" down the line and I'd use them again.

Originally he wanted $1000 for the over seeding, because they use a special machine and stuff. We negotiated down to $650. I wasn't going to pay over $1000 for that. This part of the country you pay out of the nose for things. They call ahead of time. When they are here they clean up after everything. They will be out one more time before winter hits. I think they understand. They know when to put down the right fertilizer at the right time. They make good recommendations about how to maintain your lawn. I think my lawn looks better than anyone else in the neighborhood. They know what they are doing, and they are professional. It started within two weeks, the new seeds were coming up. They use a combination of two seeds. Some come up before others. I am pleased as the result of the over seeding. I have never had an issue with anything they have ever done.

They come out 6 times a year. They do other things too like fertilizing and lawn irrigation. It's one worker. They leave a paper. I wasn't home. They leave a printout of what they did. They also email me too.

Great! Lawn looks the best it has in years!

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Excellent and always on time

So far, so good. I used Angie's List to choose between Lawn Doctor and TruGreen initially.

We have a year long contract.? I had called them for a special treatment.? Their quality of work is good.? I couldn't see the results because they planted seed. It's a maintenance.

Have agree to a yearly contract

Lawn looks good now. Have been using them for fertilization for a number of years, and they always do an excellent job.

I have used them for years.

No complaints

The lawn over seeding done by Lawn Doctor was excellent. The system they use slightly disturbs the turf so that the seed makes good contact with the soil. The new grass is coming in nicely.

Many people compliment us on our lawn.

Been using for 5+ years

Amazingly well. I wish I had before and after pictures to show. Elaine Lombardi