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KAKS Home Improvement Services LLC
Founded 1972 • With Angi since December 2010
Business Details
Phone Number
Address
155 Webster St
Hanover, MA 02339
Description
Additional DBAs - Formerly Elite Home Improvement Services LLC, Impressive Basement Systems. Additional contact name - Steve Sweeney. Additional phones - (877) 844-5257, (781) 812-3347, (248) 545-9000. Additional e-mail - kakshomeimprovements@gmail.com. Licensing & insurance information is available upon request. If you would like to book, please use our booking tool on our website. Kaks Basement Finishing & Design has been working with customers in the Greater Boston area on basement remodeling projects ranging from small basement renovations to large basement renovations since 2007. We provide you with a smart and worry-free solution by converting your unusable, wasted space into “A New Level of Living
Verified Reviews
A few reviews for this pro...
Randi S.
10/20/2020
KAKS took several business days to send me a "form letter" email asking me to choose from some suggested times for an appointment after I had left an inquiry on their website. The email asked in BOLD CAPS that I provide my address, something I thought I'd already done online, but I gave my address again, responding within 4 hours. Two more business days went by. I got the same wordy "form letter", with a note at the top asking me to note new appointment times. I found that the time I had asked for was no longer offered. This mail also still screamed at me in CAPS to provide my address, yet again. It takes you two days to send me a prewritten email when we're trying to schedule an appointment for the next week? Seriously? And you can't take two minutes to write something responsive and friendly? ("Sorry, that time is no longer available. Do any of these times work for you?" See! Easy.) No interest in working with people who can't communicate with more consideration than this.
Description of Work
refinishing part of basement
Category
basement waterproofing
Jonathan F.
07/28/2020
The whole process for me was pretty seamless. We all want things done yesterday ,but in reality it was not long from start to finish . Steven was great to work with. His people were always on time and within the windows of time that were discussed. I feel 100 percent satisfied with the end result. The work came out great and the space is transformed from a drab and semi useless area to a full blown man cave . Im glad i chose KAKS .
Description of Work
Wet bar added to finished basement
Category
contractors, electrician, flooring contractor, plumbing, basement waterproofing
Service Provider Response
Thank you, It was a pleasure working with you! If there is anything you need please do not hesitate. All the best!Anthony S.
07/11/2018
Before you read any further, you will see that I previously reviewed KAKS and gave them an outstanding rating. I used to be an enthusiastic and ardent supporter. They finished my basement almost 8 years ago and then added a bathroom a couple of years later. Both jobs were done well and we really were very happy with the work. So what has changed you ask? Well the customer service years later has degraded significantly. We recently did a project where we had to remove one of the panels to run water lines. I figured no big deal, the team at KAKS is great and I'll pay them to reinstall it. Emailed the company, no response. Emailed the sales team, magically a response until they learned I was looking for service (which I clearly stated I was happy to pay for). The response, we'll get back to you to schedule something. Weeks go by and nothing. So I call the owner. He answers and assures me he can help up but call him next week because he's in the car. No problem. I call next week. Goes to VM but the mailbox is full. I wait 2 days and call back. Nothing. So I send a text message (which I generally avoid as a matter of doing business but alas, I am at my wits end) no response. This last stage is before the week of July 4th. So I let the week of July 4th pass because a lot of people take vacation during this week. I call today (Wed 7/11) and right to VM it goes. Again, VM full so I can't leave a message. So I'm stuck with panels that I don't know how to reinstall on my own and KAKS is completely unresponsive. To potential customers, be aware, unless you are handy or have another contractor to lean on, you could find yourself in this same situation. As I said, happy with the product but discouraged that the company doesn't seem to want to help (on a paid basis) former customers put their home back together. Update(7/18/2018): After posting this review, the owner contacted me and scheduled the repair work. The carpenter arrived on time today and completed the work very well. I am thankful for the response and have adjusted my review rating to account for the follow-up and correction of my problem.
Description of Work
Repair of panels previously installed by KAKS
Category
basement remodeling
Stacy H.
04/25/2017
I am really baffled. I have contacted KAKS four times over the last month - twice via their website, once via an email address I had from prior correspondence, and once by phone - to no avail. I haven't gotten any kind of response from the company. I would have welcomed the chance to discuss my basement project with them.
Description of Work
Basement finishing.
Category
basement remodeling
Service Provider Response
Sorry for the confusion but we thought it was understood that we were not interested in giving you a quote on your project when you reached out to us almost a year ago. This is our right as a business. I'm sure there is someone willing to give you a free quote. Best of luck!Jessica W.
09/08/2016
So I know a lot of people in the area want to finish their basement I say overall they did a pretty good job where they fell behind was the end of execution took about eight weeks maybe eight to ten weeks longer than I expected but part of that was a little bit of permitting and part of it was just that they had miscommunication on our team and just got a little fuzzy and the only reason that mattered because we had a baby and we were hoping to get that done by then so i think it was over schedule themselves but the work itself is nice and we've gotten a lot a compliments from people from the area that saw our house before our house was flipped two years ago and they saw the house before and they said wow this looks so much better than it use to look so that was a good compliment to hear. I would say that was for one thing on a higher end of their spectrum their use to doing smaller projects much smaller maybe a third smaller it's more like thirty thousand max so our's was a bigger project for them I would say overall the execution is good the communication maybe not so good so having luckily I was home a lot so I could communicate things that needed to be done and executed correctly because it could have been a mess had I not been there. But knowing my advise is you need to know exactly what you want and material that you want they also have a show room which is nice so you could go there for your initial confrontation and you can all the different materials that they provide I would add one thing that they were really good with is they only specialize in basement systems they are great with knowing best material is good for water proofing, sound proofing and thing like that kind of things our walls are actually sound proof walls but they also had the structure like insulation.
Description of Work
I used KAKS Basement Finishing Systems for basement remodeling.
Category
basement remodeling
Service Provider Response
Hi [[Member Name Removed]]! I had the office pull your file and they looked it over to make sure we stuck to our schedule. The project was started August 26, 2015 and we recieved the final payment November 23, 2015. The scope of work in your approximately 600 square foot space, included: building and insulating all walls, ceilings, as well as painting, vinyl click flooring, carpet on the stairs, a handrail, all trim, full electrical, heat, and a full bathroom complete with plumbing and fixtures. With all of this into consideration, this bring us into a twelve week total time-frame. It is unfortunate that we do not have any control over the town's building department (permits, inspections, etc.) or weather conditions so it is extremely disappointing to hear that we did not meet your needs. My company has been registered with Angie's List for over six years and have received many reviews from clients past and present. We pride ourselves on all size projects, weather it be a 600 square foot space or an 1800 sq foot space. We are surprised to come across a review that you posted, here, after two years of project completion.George D.
06/02/2016
unknown
Description of Work
Built finish basement and stairway. Some areas left out of plumb. Stairway has one very large space between two steps.
Category
basement remodeling
Service Provider Response
Dear [Member Name Removed], I don't recall our company doing any type of work within the stairway. Wasn't the stairwell preexisting?kyle I.
10/27/2015
The experience was tremendous. Steve was punctual and extremely creative with how he wanted to transform my space. I was fortunate to have Curt and his son do the work in the basement as the final product is tremendous. We use the space for watching movies and sports, the basement has transformed my home. If you are doing a basement, I would definitely give them a call. Pros - quality of work, experience, service Cons - I am nitpicking but they do not paint and I didn't want to have to call around for a painter and schedule another person to be in my home. I would prefer that all of the work was completed and they contracted out a painter.
Description of Work
finished my basement
Category
remodeling, basement remodeling
Service Provider Response
Thank you [Member Name Removed] so much for your response. We truly appreciate the feedback and review. Happy to hear that you are enjoying your new space! All the Best, Staff here at KAKSCynthia W.
11/25/2014
The contractor was prompt and did a reasonably good job. However, once final payment was made, they were slow to respond to some outstanding issues. In particular some of the employees were rude and it took a long time before the owner Steve got involved to confirm that the issues would be addressed. In addition, we have a fireplace that was left exposed at the recommendation of Steve because he had some great ideas for it. To date, all that was done was to cut out the exposure of the fireplace with no attempt to dress it up. We are now going to spend an additional thousand dollars to clean it up so that it isn't an eye sore through an outside contractor.
Description of Work
Finish our basement, minus painting and carpeting of staircase
Category
remodeling, basement remodeling
Service Provider Response
We are surprised and upset to hear that you had these concerns, we were unaware of this, though we have never had the pleasure of meeting you and never discussed or went over any details with you regarding the basement project. The only person we ever communicated with about any part of the project was your husband. It's unfortunate that you were not involved to discuss any ideas. Leaving the fireplace exposed was the only idea discussed for that area. There was nothing discussed beyond that per the contract. We always strive to provide the best customer service, and we always want to take care of any issues that come up as quickly as possible, and expect both parties to handle the situation in a civil manner. It's very uncommon for us to receive a review like this, if we had known about it we would have gladly tried to meet those needs.Nathan W.
03/10/2014
Steve from KAKS showed up right on time. I showed him the basement and we talked through the various possibilities for the basement finishing system. Once we had agreed on the space that would be of interest, he took measurements and prepared a quote (this took about 20 minutes). This included walls, flooring, ceiling, electrical, lighting. We then sat down together and reviewed the quote. He outlined the materials and construction techniques they would use and how long it would take. He patiently answered my many questions. Later that evening, he sent me a quote via email. In the end, we decided to go with a less formal "finishing" of the basement. I have no doubt that KAKS would have provided a beautiful space in the basement...we simply don't need it to be so nice so are going with a less finished space for our kids to play in. If/when we decide to make it a more formal finished space we will not hesitate to get in touch with Steve and KAKS again.
Description of Work
We were looking to turn some unfinished space in our basement into a rumpus room for our kids.
Category
basement remodeling
Service Provider Response
Thank you so much Mr.[member name removed] for your wonderful review. Steve mentioned that it was a pleasure meeting with you! If you are ever interested in revisiting our basement wall system, please do not hesitate to give us a call. We would love to have you come by our new showroom so you can see firsthand what 'healthy alternative' materials for a basement environment would look like in your new living space. All the Best, Bryan @ KAKS Basement Finishing & DesignJohn B.
12/02/2013
It is one of the nicest spaces in our house. It was not inexpensive, but the quality of the materials and the calibre of the workmanship were worth it. They kept ups posted on how things were going and did things exactly as planned and on time. We are VERY pleased with the results and recommend them VERY highly!
Description of Work
Removed existing insulation and studs from entire basement, provided prefinished insulated wall modules for exterior basement walls, laid down flooring, drop ceiling, dimmable recessed lighting, baseboard heat, electric outlets, framed windows, boxed in support posts, provided plaster walls for interior walls. Also installed air circulation/dehumidifier for entire house.
Category
basement remodeling
Stephen E.
12/02/2012
I'm very pleased with the quality of all work except the painting. Everything up to that point was excelllent. The paint job was average to below average. They did not use a professional painter and it showed. I gave them a B score because of it. I need to fix some of the painting problems myself. I shouldn't have to do it after paying so much money.
Description of Work
KAKS completely remodeled my basement.
Category
basement remodeling
Service Provider Response
Thank you very much. We appreciate your business and value your opinion. We are sorry to hear that the painting did not meet your expectations and if there is anything we can do for you, we would be happy to come back out and take a look at the areas of concern. We strive to make sure all or our customers are happy and their satisfaction is our number 1 priority. Thanks Steve!Candace S.
10/09/2012
Their estimate was for $27000. We did not hire them and we are not really considering anymore addition at this time. The only reason why we did not hire them was because the estimate was higher than what we expected. Overall they were the only ones that we had over to do an estimate. We will not be considering using them in the future.
Description of Work
We received an estimate from KAKS Home Improvement Services LLC to turn an unfinished basement into a finished one.
Category
basement remodeling
Dorothy P.
09/04/2012
Jennifer B.
07/16/2012
The basement looks amazing! Steve and his crew were very responsive and worked with me through this process. The customer service was exceptional to be honest. I've worked with many (horrifying) individual contracts over the years but this was my first time taking on something of this scale. I realized there would be some bumps along the way but Steve and my day to day GC, Chris, walked me through it all. I learned a ton and now have a basement that is so much more than I originally envisioned. Steve had some amazing recommendations and we applied them to the floor plan. I wish I had his creative vision! The space was bare bones before work began - exposed wood beams, hvac/plumbing, some insulation and just the foundation on the walls and floor. The space is a little damp so we opted for the "system panels" on the foundation walls to allow an air pocket for ventilation between the wall and foundation. I have to say I was REALLY skeptical and worried that it would look "cheap" but I was wrong. The system walls look great and provide some extra insulation and sound absorbtion. I was able to visit a space the company had recently finished close to my home so I could see and touch the system before buying it. I was also worried the vinyl flooring would look funny but I absolutely love it. My extended family couldn't believe how great it looks. Love that it is 100% waterproof too. We plan to use this space as a second office/den. We put in a nook for a 175 gallon fish tank and added a closet for storage. We also re-routed some hvac, gas and plumbing pipes to open up the space. I have a feeling my family will be fighting over it once it's furnished. I still have more painting to do on the finish and doors so I'll post more photos later. I would highly recommend KAKs home improvements. They'll be my first call when we are ready to do our next project.
Description of Work
Finished the basement - walls, ceiling, flooring, closets. Replaced water heater with tankless system, redirected plumbing, removed old water heater. Added electrical outlets and lights. Added heating/cooling. Project included - carpentry work, hvac, plumbing, electrical, plastering and flooring contractors.
Category
contractors, closet systems, drywall, electrician, flooring contractor, heating & air conditioning/hvac, lighting, plastering, plumbing, remodeling, water heater repair, basement remodeling
Scott M.
02/10/2012
I could not be happier. The project turned out better than I could have ever imagined. The crew was always on time and never cut any corners. They would even come on a weekend and prior to 9AM during the week in order to keep with in a specific time frame. The crew were very polite and always left the basement free of construction debris once a portion of the project was completed. If you do not go with Steve and the KAKS crew you have made a mistake. KAKS treated my home as if it were their own. You cannot ask for anything more than that. I will be hiring them to finish my third floor walk up once I have saved up the funds.
Description of Work
I had Steve and his crew convert my unfinished basement into a 2 bedroom, den and 1 bathroom apartment, including full kitchen.
Category
remodeling, home remodeling, basement remodeling
George B.
10/20/2011
They give a very hard sell, explaining why their system is expensive but none of the alternatives will work. I got the impression it was very cookie-cutter, because she bid to put in a pumping basement toilet, while I already had and existing septic connection and could use a normal toilet. In the end I just wasn't convinced to go to the expense of their product without further understanding my basement water issues, so I put it off.
Description of Work
The sales lady came and gave us an extensive hard-sell on their product and methods. She gave a bid for redoing our basement using their special anti-mold techniques and followed up. When I said I wanted to do a partial job (just re-floor) for now she asked to bid on that, but then never got back to me.
Category
basement waterproofing, basement remodeling
Service Provider Response
Dear Member, We apologize for not seeing this sooner. As a company we take great pride in promoting the company as well as materials in a positive way. It has come to our attention that this was not being followed and in the interim this person no longer represents this company. Once again as a company we do apologize for this persons behavior. Steve Sweeney ~ Owner, KAKS Home ImprovementsAnthony S.
12/21/2010
I am pleased to write this review of the impressive basement team of New England. Steve and his team are a collection of consummate professionals. The positive experience with Impressive Basements started with owner Steve Sweeney. Steve is extremely customer focused. Steve scheduled a Sunday appointment to accommodate our schedule. He spent several hours at our home presenting the product, listening to our concerns about a nonstandard material set, measuring and devising a detailed project layout and plan. The project started promptly as promised and very closely aligned to the project timeline. Throughout the course of the project, we were in constant communication with the general carpenter, electrician as well as Steve. Any concerns/minor tweaks we had were immediately addressed without issue. The city in which we reside required an air exchange unit to be included in the project, something discovered after applying for the building permit. This was not part of the original estimate but Steve assumed all costs with the unit & its installation. This speaks to his high character and business acumen. It was a great relief to not encountered "hidden" costs. We could not be happier with the results. The basement has become our favorite room in the house. The system is cozy and warm. We spend the great majority of our at home family time enjoying our new basement. A big thank you to the entire Impressive Basement team!
Description of Work
The impressive basement team finished 550 sq ft of space in our basement. The above price does not include a bathroom, hardwood floor finishing for the stairs or painting. The painting & floor finishing was an additional 1200 through independant contractors. We chose to forgo a bathroom due to budget contraints.
Category
electrician, hardwood floor, remodeling, interior painters, basement remodeling
Service Provider Response
Thank you very much for the wonderful review you wrote for us. We are extremely happy that you are pleased with the work we did for you!Patricia M.
06/16/2010
They were excellent. We had no issues. They were prompt, did what they said they would do when they said they would do it, and were clean. The workman were professional and respectful of my home. I have had the system now for a while and have gone through all seasons and have had no issues.
Description of Work
They did a complete basement remodel and finishing including making great recommendations on who to use for an egress window and someone to install a full bathroom.
Category
basement remodeling
Kathryn B.
05/08/2009
Very easy and on time. They never came to me with another price quote, they always stuck to their price even if something didn't work out like they planned. I paid only what was originally quoted, and they worked with me on that too to make it affordable.
Description of Work
I had Impressive Basements complete my unfinished basement into a living space. Their products are marketed as mold-resistant and they look great. They said it would take about 2 weeks, but it only took a week and a half. They were on time every day and very professional. The owners took an active interest in the progress of the job.
Category
remodeling, basement remodeling
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Angi Certified
2022 Super Service Award
Boston Metro Painting is a family owned business with over 10 years of experience with a highly regarded reputation for reliability and quality. We use the highest quality materials to ensure the highest quality finish. All of our painting professionals have more than 5 years of experience and have OSHA and LEAD PAINT CERTIFIED. We are happy to always provide our customers references. We offer 2 year limited warranty on all of our services.
Angi Certified
We specialize in interior and exterior painting services, staining, cabinet painting, and more! We guarantee your satisfaction, and we won’t leave until the job is done right. We pride ourselves on the quality work we provide, while delivering great customer service! Check out all the services we offer below and call -or- click to schedule a free estimate today!
Angi Certified
Service Categories
General Remodeling
Licensing
Bonded
Insured
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves.To find more licensing information for your state, visit our Find Licensing Requirements page.
General Information
Free Estimates
Yes
Eco-Friendly Accreditations
Yes
Payment Options
Check, American Express, Discover, MasterCard, Visa, Financing Available
Senior Discount
No
Warranties
Yes
Services Offered
Remodeling- Kitchen & Bathroom, Basement, Flooring, Window, Ceilings, Fence, Railing, Doors, Siding & Decking
Services Not Offered
NA
Frequently Asked Questions & Answers about KAKS Home Improvement Services LLC
How is KAKS Home Improvement Services LLC overall rated?
KAKS Home Improvement Services LLC is currently rated 4.5 overall out of 5.
What days are KAKS Home Improvement Services LLC open?
KAKS Home Improvement Services LLC is open:
Sunday: Closed
Monday: 8:00 AM - 4:00 PM
Tuesday: 8:00 AM - 4:00 PM
Wednesday: 8:00 AM - 4:00 PM
Thursday: 8:00 AM - 4:00 PM
Friday: 8:00 AM - 4:00 PM
Saturday: Closed
What payment options does KAKS Home Improvement Services LLC provide
KAKS Home Improvement Services LLC accepts the following forms of payment: Check, American Express, Discover, MasterCard, Visa, Financing Available
Does KAKS Home Improvement Services LLC offer free estimates?
Yes, KAKS Home Improvement Services LLC offers free project estimates.
Does KAKS Home Improvement Services LLC offer eco-friendly accreditations?
Yes, KAKS Home Improvement Services LLC offers eco-friendly accreditations.
Does KAKS Home Improvement Services LLC offer a senior discount?
No, KAKS Home Improvement Services LLC does not offer a senior discount.
Are warranties offered by KAKS Home Improvement Services LLC?
Yes, KAKS Home Improvement Services LLC offers warranties.
What services does KAKS Home Improvement Services LLC offer?
KAKS Home Improvement Services LLC offers the following services: Remodeling- Kitchen & Bathroom, Basement, Flooring, Window, Ceilings, Fence, Railing, Doors, Siding & Decking
Are there any services KAKS Home Improvement Services LLC does not offer?
NA