Valley Tree Service

Went well. Driveway was soft due to rain and was not able to get large truck in position. Supervisor revised plan. Work was completed satisfactorily with no damage to driveway.

unknown

We have been clients of Valley Tree since we purchased this property 8 years ago and were pleased with the company until the past year or so when it appears there was a management change.  They have done good work diagnosing problems and spraying and fertilizing.  The issues began when we had some large overhanging oak limbs removed about 18 months ago.  I had asked that they come while the ground was frozen to minimize damage to the lawn but because of winter storms that called their tree climbers out of state, they actually did the work in April 2014 when the ground was soft (worst possible time).  The trees are located on a wooded slope that contains various wild and cultivated plants and it was hard to avoid everything.  In addition there was still patchy snow on the ground. They subsequently worked on the lawn damage and I also did a fair amount of work on it. 
We soon discovered that an uncommon willow had been split down the middle by a large falling piece of wood. The arborist said they would replace the plant but also took a piece to try to root.  October 2015 I am still waiting for the replacement plant having been told numerous times that it was ordered and also that the initial cutting rooted but died from neglect.  My latest conversation with the manager was extremely unpleasant as he brusquely indicated that although it has been ordered (again!!) they were under no obligation to replace it since it was not pointed out to them prior to beginning work and that the original piece never took root.  The cost of the replacement is about $20 (including S&H) since it is a small whip of a thing.  I don't know what happened to the other replacements that were "ordered".  I know it is not locally available but have found several places online and offered to buy it myself if they will reimburse me.
The fact that they do not place the value of a customer's loyalty and patience at more than $20 but felt justified in complaining that I was unfair in expecting them to replace the plant (I had been told previously that it was not a problem) coupled with the fact that I have had no response to calls in the past month to schedule some additional work have forced me to end my relationship with this company. 
So, if you want a tree service company that will do adequate work at a reasonable price but doesn't care about customer satisfaction, consider Valley Tree.

unknown

My experience with them has been good. They are good to do business with.