Hastings Floor Covering
About us
Local family owned & operated.
Business highlights
Services we offer
Flooring: Sales and installation, carpet, ceramic tile, hardwood, laminate & vinyl., repair
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
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80% | ||
10% | ||
10% | ||
0% | ||
0% |
The experience was good. The owners let me take tiles home to choose colors and were not anxious to have the samples back immediately. Time to ponder.
The subfloor in the family room would not support tiles so we jumped to a carpet solution. They adjusted the schedule and the price on the fly and finished the next day.
After one month my Stanton carpet was installed on my stairs started showing signs of wear. So I contacted Hastings floor covering. Someone was sent out to look at the carpet. At the time we were told someone would get back to us. We patiently waited for over a month and got no response. I then called and spoke to Kristine Hastings, she said the reason it was taking so long was because they needed photos. If photos were required why did they not take them when they were here. I did send photos and waited patiently again another month. I had to contact them again only to find out my claim ad been denied. Instead of getting service my problem was ignored and then we were insulted. They claimed the fibers were relaxing and it was not premature wear. To me that is just semantics, if the fibers are at a permanent state and no longer look as originally indented that is wear. They then blamed us for the problem saying the carpet need to be vacuumed and cleaned more often. To set the record straight the carpet get vacuumed regularly and we do not wear shoes in the house. Who cleans a one month old carpet that is not dirty, that statement was just meant to insult in an attempt to shift the blame and their responsibility.
To make matters even worst I had concerns about using this carpet on the stairs and was told I had nothing to worry about they installed a lot of this carpet on stairs. Kristine then went on to say that if you did have a problem you would notice it right a way.
Since I was told not to worry about using this carpet on stairs I took that to mean if there was an issue they would take care of it if it happened right away. Instead of getting good service they chose to ignore the problem and insult the customer.
How a company handles problems is what distinguishes a good company for the bad. My experience has shown Hasting Floor Covering's true character. Buyer Beware!
After month of negotiation and letters Hastings Carpet did replaced my carpet.. The installation crew was very professional and did a fine job. I am satisfied with the resolution.
The estimator or measuring man who came in gave suggestions when he saw that the flooring style I had chosen wasnt going to work in my house.He recommended another style and let the office know what I would need instead of what I had chosen.
The installers were punctual and worked all day to achieve perfection.
Even though I had a small area done with flooring. it was done right with no "cut corners" or short cuts.
I would recommend this company highly
They were promptly at 7:30 A.M. They were professional and friendly. They installed new subflooring, made a pattern of the floor, (took this back to the company where they cut the flooring) and brought it back for the installation.
They did all this with care for the product and my furniture when they came thru other rooms to get to the kitchen.
It was a very good experience.
A few people came in to see how my kitchen looked. It was funny because two of them said the same thing, "It looks like a marble floor."
Licensing
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