Hastings Floor Covering

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The experience was good.  The owners let me take tiles home to choose colors and were not anxious to have the samples back immediately.  Time to ponder.

The subfloor in the family room would not support tiles so we jumped to a carpet solution.  They adjusted the schedule and the price on the fly and finished the next day.

From the beginning, (visiting the store) to the completion of the work in my kitchen the experience with Hastings was nothing but positive. The salesperson, Christine was extremely knowledgeable and helpful. Of the four floor covering stores I went to, Hastings had the best price for the product I was looking for. On the day of the install, the installers arrived exactly as scheduled and completed the job within the timeframe they told me it would take. They were professional and very attentive to details. Everyone was extremely courteous and professional. Having spent 39 years in the construction industry, this is a company I would highly recommend without hesitation.

After one month my Stanton carpet was installed on my stairs started showing signs of wear. So I contacted Hastings floor covering. Someone was sent out to look at the carpet. At the time we were told someone would get back to us. We patiently waited for over a month and got no response. I then called and spoke to Kristine Hastings, she said the reason it was taking so long was because they needed photos. If photos were required why did they not take them when they were here. I did send photos and waited patiently again another month. I had to contact them again only to find out my claim ad been denied. Instead of getting service my problem was ignored and then we were insulted. They claimed the fibers were relaxing and it was not premature wear. To me that is just semantics, if the fibers are at a permanent state and no longer look as originally indented that is wear. They then blamed us for the problem saying the carpet need to be vacuumed and cleaned more often. To set the record straight the carpet get vacuumed regularly and we do not wear shoes in the house. Who cleans a one month old carpet that is not dirty, that statement was just meant to insult in an attempt to shift the blame and their responsibility.

To make matters even worst I had concerns about using this carpet on the stairs and was told I had nothing to worry about they installed a lot of this carpet on stairs. Kristine then went on to say that if you did have a problem you would notice it right a way.































Since I was told not to worry about using this carpet on stairs I took that to mean if there was an issue they would take care of it if it happened right away. Instead of getting good service they chose to ignore the problem and insult the customer.

How a company handles problems is what distinguishes a good company for the bad. My experience has shown Hasting Floor Covering's true character. Buyer Beware!

After month of negotiation and letters Hastings Carpet did replaced my carpet.. The installation crew was very professional and did a fine job. I am satisfied with the resolution.

From start to finish, very professional. From the sales person ,Christine, to the estimator, Keith? to the installers I cant rave enough about the service.
The estimator or measuring man who came in gave suggestions when he saw that the flooring style I had chosen wasnt going to work in my house.He recommended another style and let the office know what I would need instead of what I had chosen.
The installers were punctual and worked all day to achieve perfection.
Even though I had a small area done with flooring. it was done right with no "cut corners" or short cuts.
I would recommend this company highly

We went to Hastings to pick out a new kitchen floor. Initially I wanted wood. They gave us large samples to see what that would look like. However, we have a small kitchen and it did not look good at all. We brought home samples of inlaid. One of them was exactly right.



They were promptly at 7:30 A.M. They were professional and friendly. They installed new subflooring, made a pattern of the floor, (took this back to the company where they cut the flooring) and brought it back for the installation.



They did all this with care for the product and my furniture when they came thru other rooms to get to the kitchen.



It was a very good experience.



A few people came in to see how my kitchen looked. It was funny because two of them said the same thing, "It looks like a marble floor."

Workers were very good doing the installation. Still waiting for a transition piece. Office never called to tell it was on back order had to hear it from installers. The rooms came out super but they are not the cheapest around. Sales person was very helpful with no pressure to buy. Would definitely use them again.

We researched several places before deciding to go with Hastings. Home Depot was cheaper, but their installation I know would not have been as good (they wanted to install quarter round on all the baseboards...no thanks). Also home depot's hardwood choices were not the best. We really wanted a high quality hardwood floor that will last for years to come, and that was what we got with Hastings. All the people were a pleasure to deal with. Would recommend to anyone looking for a local family owned company who will be there for you from start to finish.

Their service was excellent. Their work was very professional, very clean and very complete. They did everything and they did an excellent job. I would rate them high overall. Their price was within the range of everybody else and it was excellent. I would use them again in the future. I have also recommended them to number of people.

They are very particular, about if they move something they will put it back. They clean up after themselves. They were only here for a day and then they were done. They were very efficient and friendly, and If there is something you want them to do that is minor while they are hear, than they will do it and you won't see it on your bill. They have also done carpeting for us and I have had no problems. The price was competitive too.