PV Squared Solar (Pioneer Valley Photovoltaics)

I want to revise a review that I left when I was frustrated about a long delay in installing my Tesla Powerwall - I don't know if it's possible to edit a prior review. The delay was due to supply chain issues out of PV Squared's control. But I was frustrated that they didn't foresee the delay. Nevertheless, we finally obtained the necessary part with the help of my electrician - the excellent Ron Stevenson - and the project has been finished. The workmanship is excellent and the people unfailingly polite and informative. I'm giving a five to balance the one star I gave before.

The initial install went without issues other than excessive wear to my roof shingles - some companies will take measures to prevent that. Now 5 years later I want to replace the roof. Not PV2’s fault, the roof as a whole is at the end of its life. PV Squared refuses to do the deinstall/reinstall of the panels so the roofers can work, which leaves me without options. Every other company I call in the area says they provide this service (at a cost) for their customers only, which is the standard except for PV2. This leaves me with no options because I made the mistake of going with PV squared and they only care for the more profitable initial installs and not for working with existing customers.

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Job went very smoothly. Two man crew was very punctual and the entire install only took 2-1/2 days. Very professional.

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I am impressed with all aspects of this organization.  I interacted with 2 other PV outfits during the early stages of deciding if and what we would be installing, and PV-squared differed in a number of important ways.  During the initial site visit, they took extra time to answer my many questions, and the design plan that was developed was very detailed.  Unlike the other companies, I never felt like I was being pressured by a salesman, they were very patient in making sure that we were comfortable with our decision, and even reworked the design plan to reflect different options.  I liked the fact that they only offer owner purchase rather than power leases that most PV companies push.  Although having the option of leasing a system with no/little up front costs is a better option than not installing PV at all, with all the eager phone calls I was receiving from the other companies to see if I wanted to move forward with a power lease, it became obvious that owning the system is a big financial plus over the long term.  I also like the fact that they are a worker owned cooperative and they've been around for a while.  Many of the other PV outfits seem to disappear after a few years, and most have merged with other outfits, been purchased outright, or gone out of business.  Once we decided to move forward with them, they were very efficient in completing all the permitting and rebate paperwork, and quickly installed the PV system.  The thing that impressed me the most is that even when there was a problem that led to a loss in some productivity (that they inadvertently caused), they fixed the problem within 1 day of realizing it, and offered to compensate us for the lost productivity (before I had a chance to ask).  This was the only thing that did not go as planned during the entire process, and they were more than willing to make it right.

Everything from the original consultation, estimate, all interactions with workers, the permitting and rebate applications was handled with cheerful expertise.  We were having a major upgrade of our heating system at the same time, and (PV)2 coordinated their work effectivily with our contractor, Wright Builders of Northampton.

The installation went well. I helped, which I was ok with me. They do a good job and the Enphase inverters are great. I bought the monitoring on my own and love it. My chief unhapyness is that they said one thing and then did another.