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Berry Mechanical Services, Inc.
Electrical for Home Addition or Remodel - Install, Electrical for Home Addition, Electrical Wiring or Panel Upgrade,
About us
*Berry Mechanical Services, Inc. , an American Standard Customer Care dealer provides exceptional HVACR installation and service and has been for over 10 years now. We have the capacity to install residential and light commercial systems in either existing homes and businesses or new construction projects. *We survey all of our customers as their feedback is crucial to improving our business! *We work with both duct delivered & ductless, American Standard heating and cooling as well as hydronic heating and domestic hot water systems. We strive to stay on the forefront of system design and efficiency while maintaining a balance with the bottom line cost. *We currently employ 10 associates. Our service technicians are NATE Certified and all installers hold valid EPA refrigeration licenses. We use licensed and insured electricians and plumbers where necessary. We always pull the required local permits and conduct inspections to protect the consumer. Berry Mechanical is eager to help you with your HVAC needs so contact us today!
Business highlights
Emergency services offered
25 years of experience
Services we offer
Air Purification, Boilers, Central Air Conditioning, Condensers, Dehumidification, Ductless Air Conditioning, Ductless Heat Pumps, Ductwork Design, Ductwork Installation, Furnaces, Geothermal Heat Pumps, Heat Pumps, Humidification, Indoor Air Quality Testing, Service Contracts, Tankless Hot Water, Thermostats, Zoning
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.8115 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 85% | ||
| 11% | ||
| 1% | ||
| 2% | ||
| 1% |
Showing 1-25 of 115 reviews
Peter B.
May 2020
Berry Mechanical installed a $10K HVAC system a little over 4 years ago. They are one of only 3 American Standard dealers listed in my area on the American Standard site. All are roughly the same distance -Berry is actually second closest. They are now telling me they will no longer service it because it is too far away. I can understand if they were no longer wiling to do service calls on systems they did not install because of distance but they were more than happy to take the money for the large installation and it was fairly recent. I was paying them every year for semi-annual service and now I have to scramble to find an American standard dealer who actually will travel the same or more distance and will provide service for a system they did not install and may or may no be familiar with. Very disappointing, I can not recommend buying a system from a company that will not service what they install, especially when they are no further away than the only other 2 dealers.
Response from Berry Mechanical Services, Inc.
"Hi [Member Name Removed]!!! Berry Mechanical completely understands your frustration. A letter was sent out in December of 2018 explaining the company's decision to tighten our territory. Berry strides itself on quality installation as well as service. With our current manpower, we felt in order to keep the quality of the installation as well as service, we had to shrink our geographical area we service. Berry said that we would honor any 2019 contracts and felt that the year would be adequate time for customers to find another quality provider. The warranty parts remain into effect and other servicers should honor (based on their policy). Should you be without heat/air, Berry would try to service based on our current capacity. Berry Mechanical installed in 2013 and serviced through 2019. We thank you and appreciate your prior business."
Karen L.
Apr 2020
Replaced extremely outdated central A/C
Dorina A.
Feb 2019
I cannot say enough good things about Berry Mechanical. The installed my first unit over 20 years ago and serviced it for those same 20 years, it finally croaked although we did try to save it but I was afraid on the coldest day of the year it would decide to take a permanent nap and I would have frozen to death. They arrived right on time at 8:30, 4-5 men removed the entire system and installed the new one. They were great, knowledgeable, I have a great system were I can raise and lower my heat on my cell phone, they installed it all and showed me how to run it. The equipment is fabulous, and they were amazing. They came back today, to double check everything to make sure all was in order and it was. Berry Mechanical is the best, they are honest great knowledgeable guys who really know their stuff. Thank you Alan and all the guys who work for you .. you are the very best. Dorina Aldo They were amazing they did everything they said they were going to do, no surprises. I highly recommend them.
Phil L.
Apr 2018
They were prompt, communicative, and easy to work with. Allowed three days for the job, but finished in two days. A few punch list items were quickly addressed after the installation. I waited to write this review to get through a full cooling and heating season. No issues what so ever during that time.
Kim Y.
Apr 2018
We were scheduled for a date six weeks out since it was not an emergency situation. It became an emergency situation when our boiler unexpectedly stopped working. Berry came out the next day. They provided us with a temporary solution, and pushed our install up by 4 weeks.
Robert N.
Aug 2017
Very well, would recommend Allan and his team to anyone needing heating and cooling needs!!
RACHEL D.
Aug 2017
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Jessica N.
Aug 2017
.
Karen C.
May 2017
Good. Very professional.
Response from Berry Mechanical Services, Inc.
"We truly appreciate your positive review regarding your installation experience with Berry Mechanical. Because we use a higher end brand and back-up our installations with long term service relationships, price can seem higher compared to other actors in the marketplace. Time and again we've been able to prove our worth to our existing customers and hope you will feel the same going forward. Kindest Regards, Berry Mechanical Install Team"
Barry G.
May 2017
Very professional, I am confident in repairs. Fair pricing.
Response from Berry Mechanical Services, Inc.
"Thank you so much for your positive review! There are many providers to choose from in the marketplace but we are so grateful you chose to work with us, and we did not disappoint! Best, Berry Mechanical Service Team"
Brendan C.
Apr 2017
Great job. Very impressed.
Daniel B.
Feb 2017
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Yevgeniy M.
Jan 2017
That went fine during the insulation their van actually backed into a post that was holding up our post. So that was an honest mistake and nothing was really resolved from that. You can’t tell if there was really damage but now that is had been like three years you a can tell that they did do some damage to the post. At the time there was there wasn’t anything that we did about it because we weren’t really clear about what was going on. The fact is it did happen and the overall instillation went absolutely fine. They were on time professional and there was no issue other than the post. They came out to do a service and that went fine. We then called them out because the machine stopped working and the technician was super professional and he came out and did all the work. I don’t think they can do anything to improve their service and they’ve always been professional and responsive. It’s just every time they’ve come out to do something it seems like some weird little ting happen that isn’t related to the service or what they provide but it’s tied to them so I just have thing weird feeling around them. I would still call them out because the work they’ve done has been great.
KEN S.
Jan 2017
Flawlessly. Top-notch sales, great communication, one-day installation. New A/C works perfectly.
Carol K.
Aug 2016
unknown
Katleen M.
Jul 2016
Excellent. They arrived early and finished the same day. The guys were very efficient. I would highly recommend Berry Mechanical. The installation went very smoothly. I am totally satisfied.
MARY M.
Jul 2016
unknown
Rebecca R.
Jun 2016
unknown
Response from Berry Mechanical Services, Inc.
"We are so very glad to hear from you regarding your Central A/C installation performed back in the spring. Now that some warm weather has come through we are vary satisfied to hear that everything is performing as expected! We are just a phone call or email away if you need anything for your system. Thanks again for using Berry Mechanical Services, Jamie Beckwith."
John D.
Mar 2016
unknown
William Y.
Mar 2016
Our house was built as all electric back in the 70s. Given that you can infinitely control usage, the cost was manageable for the past 20 years of our ownership of the house. OK, the last 18. The cost increases of the last 2 years provided our motivation to switch. We contacted 3 providers through Angie's List and got proposals from each, all around the same cost for the same job.
Probably the biggest difference in the proposals was that Berry Mechanical utilizes a "pre-sales" engineer. One provider sent out worker-bees to scope the job. Another was the boss-man himself. The analysis prior to the job gave us more confidence that it would go well.
One other difference was that one of the proposals included the use of furnace brand that was not thought of highly according to on-line reviews and discussions. Berry proposed and installed an American Standard system.
The job was estimated to take about 3 days but turned into 5, with a 2-day pause in the middle. So it was still 3 days, just not all together.
All in all, things went OK with the performance of the job. Since the house was all electric, it is essentially hostile to the introduction of any other heating system. That is, rather than place a high-efficiency furnace in the lower level, it had to go into the attic space. There is no reasonable means to run duct-work from one level to the other (split-entry). This also meant a a "low" efficiency furnace had to be utilized.
So that all means that there was A LOT more work going on inside the living area. Always a good rule of thumb - move anything you cherish and is gravity sensitive away. Also check out what was done at the end of the day. The biggest whine I can muster is that the attic ladder cap was not put in place at the end of the day. We wondered why it was so cold. Heh, heh. Whoops.
When questions came up during the job, the "pre-sales" engineer was our go-to guy and he was very responsive answering our questions and providing reassurance.
When the job was complete, it turned out that there was insufficient flow to the last room on the ducting run. They came back one day later and added a diverter (or something like that - I wasn't home for that job). It improved the situation greatly but I still have to use a space heater. I attribute that to the difference in the room's positioning in the house and the occupant's ability to control the heat to his room and not affect the rest of the house (benefit of electric heat). It's not that bad for me, but it's not my room.
Probably the biggest difference in the proposals was that Berry Mechanical utilizes a "pre-sales" engineer. One provider sent out worker-bees to scope the job. Another was the boss-man himself. The analysis prior to the job gave us more confidence that it would go well.
One other difference was that one of the proposals included the use of furnace brand that was not thought of highly according to on-line reviews and discussions. Berry proposed and installed an American Standard system.
The job was estimated to take about 3 days but turned into 5, with a 2-day pause in the middle. So it was still 3 days, just not all together.
All in all, things went OK with the performance of the job. Since the house was all electric, it is essentially hostile to the introduction of any other heating system. That is, rather than place a high-efficiency furnace in the lower level, it had to go into the attic space. There is no reasonable means to run duct-work from one level to the other (split-entry). This also meant a a "low" efficiency furnace had to be utilized.
So that all means that there was A LOT more work going on inside the living area. Always a good rule of thumb - move anything you cherish and is gravity sensitive away. Also check out what was done at the end of the day. The biggest whine I can muster is that the attic ladder cap was not put in place at the end of the day. We wondered why it was so cold. Heh, heh. Whoops.
When questions came up during the job, the "pre-sales" engineer was our go-to guy and he was very responsive answering our questions and providing reassurance.
When the job was complete, it turned out that there was insufficient flow to the last room on the ducting run. They came back one day later and added a diverter (or something like that - I wasn't home for that job). It improved the situation greatly but I still have to use a space heater. I attribute that to the difference in the room's positioning in the house and the occupant's ability to control the heat to his room and not affect the rest of the house (benefit of electric heat). It's not that bad for me, but it's not my room.
Response from Berry Mechanical Services, Inc.
"Thank you for your thorough review of your experience working with Berry Mechanical on the all electric to forced hot air gas heating project. All in all everything sounds correct in your assessment of the experience but I [Member Name Removed] add some additional info here. We ended up going beyond our expected install window for two important reasons: Cutting the grills through your ceilings was much more challenging because of the nasty ceiling embedded electrical radiant grids that proved more difficult to cut through. We knew they were there & they were unique as electric heating goes. We just needed more time to cut with care & precision, so we learned from that experience! The other delay (weather related) occurred because of the furnace roof vent we needed to cut in. We happened to get a rare fresh blanket of snow right before this part of the install & so we needed a clear patch of roof to work with before making this hole in your roof. Once the spot was cleared & relatively dry we were able to execute some days later. The temperature consistency of a single zone ducted system [Member Name Removed] never be as precise as a room-by-room electric heating solution as you noted. However the benefits in energy savings & the better quality of heat should soon be realized over time. I'm glad that you acknowledged our prompt response time & honest efforts to relieve the temperature problem in the end bedroom. The room is losing heat much faster than any other part of the house & so it feels colder before the heat kicks back on. Improved insulation may ultimately bring perfection to this troubled room. Thanks again for your review and the opportunity afforded us to solve your heating needs. Kind Regards, Berry Mechanical Services, Inc."
David M.
Feb 2016
unknown
Elena F.
Jan 2016
Customer service, integrity and professionalism--these guys have it. I can't speak highly enough of these folks. Everything from my first meeting with them, to the entire install went so smoothly. When I decided to replace my old gas boiler, I called several local companies and plumbers to come out, take a look and provide estimates. Jamie from Berry came to my house (on time and as expected) and was super-professional, NOT condescending (I'm a woman, and I found one of the other companies that came out seemed to talk down to me ) and he patiently answered all my questions and THOROUGHLY explained all options and the information he was seeking in order to size and price what I was looking for. He spent a good amount of time with me that first visit, and he did so in a non-pressure, non salesman kind of way. Before he left, I asked him that when he did send a quote, where on the scale of "low to high" his quote would fall and he honestly said it would not be the lowest, it would be mid to high (and he explained why in terms for service and quality). After meeting with other companies, I hired Berry, as Jamie was completely correct in that they were neither the lowest nor the highest, they were more mid level, but it was obvious they were head and shoulders above the others in terms of service, customer attention and quality. They gave me a VERY detailed quote so that I knew exactly what I was getting and so that I could compare apples to apples in the quotes from other vendors (note: several other vendors would not detail their quotes, despite me asking, and they just slapped down a final price, making it nearly impossible for customers to compare what is being offered).
The work went flawlessly. On the day of install, the Berry team (more like a SWAT team) showed up at my house on time and in a caravan of trucks, and after they all introduced themselves, the went to to work. ALL of these guys were great. I can't rave enough about how polite and professional each and every person was (as I had to peek in a few times throughout the day during the work). From the lead installer, to the the gas fitting plumber, to the electrician to the entire team of workers. They are like a well orchestrated and high preforming team (lots of companies could learn from these guys). The install took the whole day (as expected) and at the end, Dave (again super polite and knowledgeable and a Veteran--more kuddos to Berry for hiring our Veterans!! ) gave me a thorough walk through of the entire system, answered all kinds of questions from me and was genuinely great to work with. As a plus, my boiler room looks FANTASTIC!! The new boiler and all pipes and parts are now wall mounted, labeled and orderly, and its really beautiful to look at. I realize that aesthetics when it comes to boilers is likely unimportant when it comes to how the unit actually works and does its job, but its just another data point regarding the clean installs that Berry does.
So, its been a few days with the new boiler, everything is running perfectly, I'm thoroughly happy, and my house is warm and cozy. And while the the real proof will be in the long run as to how the boiler works out, I have NO reservations about fully recommending Berry and I will certainly not think twice about using them again.
The work went flawlessly. On the day of install, the Berry team (more like a SWAT team) showed up at my house on time and in a caravan of trucks, and after they all introduced themselves, the went to to work. ALL of these guys were great. I can't rave enough about how polite and professional each and every person was (as I had to peek in a few times throughout the day during the work). From the lead installer, to the the gas fitting plumber, to the electrician to the entire team of workers. They are like a well orchestrated and high preforming team (lots of companies could learn from these guys). The install took the whole day (as expected) and at the end, Dave (again super polite and knowledgeable and a Veteran--more kuddos to Berry for hiring our Veterans!! ) gave me a thorough walk through of the entire system, answered all kinds of questions from me and was genuinely great to work with. As a plus, my boiler room looks FANTASTIC!! The new boiler and all pipes and parts are now wall mounted, labeled and orderly, and its really beautiful to look at. I realize that aesthetics when it comes to boilers is likely unimportant when it comes to how the unit actually works and does its job, but its just another data point regarding the clean installs that Berry does.
So, its been a few days with the new boiler, everything is running perfectly, I'm thoroughly happy, and my house is warm and cozy. And while the the real proof will be in the long run as to how the boiler works out, I have NO reservations about fully recommending Berry and I will certainly not think twice about using them again.
Response from Berry Mechanical Services, Inc.
"Hello Member, The boiler project you highlighted looks great, pictures and all! Your sales and installation experience are what we strive for here at Berry Mechanical. We hope to have a continuing relationship as the servicing installer for many years to come. We also hope you enjoy your energy bill savings & the piece of mind that comes with a new system! Best, Berry Mechanical Services, Inc."
Jacob S.
Jan 2016
.I called for an intermittent pressure switch error. They came out promptly the next day. The tech came in, looked at the 4 year old unit and said it was a piece of s%&t. He looked through the unit and cleaned a portion. He mentioned that one of the burners had some residue and that might need to be replaced. He cut the drain hose and looped it into a "trap". He measured the carbon monoxide both at the input PVC and in the upstairs vents. He did not mention anything out of the ordinary with them.
He said they might not have the parts to replace what was necessary and may need to order them and then asked if I had another way to heat the house. I said I had an electric radiator and could heat a room or two. He said he'd get back to me with the cost of repairs and when he left the unit would no longer work at all. He had managed to take an error I used to see once every few days and make it permanent.
I didn't hear back from the company for a few days and then simply got an invoice with no other information as to what the diagnosis was and a note that I could contact a design consultant to discuss replacement options. I wrote an email to ask what the meaning of that was and it went unanswered for a few days.
At that point I contacted another service company to get a second opinion and I wrote a second email to Berry. This time I got a response that the technician found a "cracked heat exchanger" and the unit needed to be replaced.
The second opinion was that the hose that the first technician made into a trap was unnecessary as the unit has an internal trap. The external trap was removed, the unit immediately started up and has run fine ever since. I forwarded this information to Berry and the owner, Allen gave me a call.
He said that the technician had measured amounts of CO that indicated a cracked heat exchanger and wanted to come out to take another look. He came out a couple days later and checked the unit and the measurement was fine. Allan was quite friendly and said it was simply an honest mistake and that his company is focused on safety above all else.
I wrote the company one final email with a description of what took place and said, maybe it was an honest mistake, but even so it had real consequences. I paid them $100 to take an intermittent issue that was aggravating and make it permanent leaving me with no heat for days. Then I had to pay another company to correct their error. They gave me zero evidence that the unit needed to be replaced and communication was not good. I also don't care for a technician who comes in and tells you your unit is a POS. Unless that is the actual problem, its just rude and unprofessional.
They did not reply to that email, offer to refund me or offer any explanation that makes any sense to me. They may be honest, but I wouldn't bet a $100 service call on it let alone a $5000 furnace.
He said they might not have the parts to replace what was necessary and may need to order them and then asked if I had another way to heat the house. I said I had an electric radiator and could heat a room or two. He said he'd get back to me with the cost of repairs and when he left the unit would no longer work at all. He had managed to take an error I used to see once every few days and make it permanent.
I didn't hear back from the company for a few days and then simply got an invoice with no other information as to what the diagnosis was and a note that I could contact a design consultant to discuss replacement options. I wrote an email to ask what the meaning of that was and it went unanswered for a few days.
At that point I contacted another service company to get a second opinion and I wrote a second email to Berry. This time I got a response that the technician found a "cracked heat exchanger" and the unit needed to be replaced.
The second opinion was that the hose that the first technician made into a trap was unnecessary as the unit has an internal trap. The external trap was removed, the unit immediately started up and has run fine ever since. I forwarded this information to Berry and the owner, Allen gave me a call.
He said that the technician had measured amounts of CO that indicated a cracked heat exchanger and wanted to come out to take another look. He came out a couple days later and checked the unit and the measurement was fine. Allan was quite friendly and said it was simply an honest mistake and that his company is focused on safety above all else.
I wrote the company one final email with a description of what took place and said, maybe it was an honest mistake, but even so it had real consequences. I paid them $100 to take an intermittent issue that was aggravating and make it permanent leaving me with no heat for days. Then I had to pay another company to correct their error. They gave me zero evidence that the unit needed to be replaced and communication was not good. I also don't care for a technician who comes in and tells you your unit is a POS. Unless that is the actual problem, its just rude and unprofessional.
They did not reply to that email, offer to refund me or offer any explanation that makes any sense to me. They may be honest, but I wouldn't bet a $100 service call on it let alone a $5000 furnace.
Response from Berry Mechanical Services, Inc.
"Dear Member, We are always grateful for any feedback we receive here in this forum, be it positive or negative. Certainly the negative shows us areas where we need to make improvements & offer corrective feedback & training to our employees! The technician you originally worked with has been reprimanded & retrained to be more respective of anyone's existing HVAC system no matter the condition or brand. Thankfully owner Allan Berry was able to revisit only days later to revise & correct the original diagnosis as well as inspect the repair to a condensate trap performed by others. He then retested the furnace called "Combustion Analysis" to make doubly sure that everything was now working safely & correctly. In the end we did identify an existing problem that needed correction & performed the necessary safety check thereafter to ensure the problem was dealt with correctly by others. We are truly sorry for the initial experience with the 1st technician & want you to know your experience with owner Allan Berry is certainly more the norm here at Berry Mechanical. I hope that, going forward, you continue to have a positive experience with the alternate HVAC company you turned to during this episode. Kindest Regards, Berry Mechanical Services, Inc."
Sean M.
Jan 2016
Berry Mechanical gas great to work with at all stages of the process, and very thorough and prompt in responding to my questions and in ensuring the quality of their work. Their quote was less than another I got, and they took the time to go through tradeoffs of different design options and state incentives, and provided printed spec docs and estimates, which the first vendor did not. Even prepared rebate forms. Replacing an entire system requires a lot of coordination, custom fitting, and design knowledge, so it makes a difference to work with a company like Berry that will pay attention to your individual situation.
Stephen P.
Dec 2015
unknown
Licensing
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FAQ
Berry Mechanical Services, Inc. is currently rated 4.8 overall out of 5.
Berry Mechanical Services, Inc. accepts the following forms of payment: CreditCard
Yes, Berry Mechanical Services, Inc. offers free project estimates.
No, Berry Mechanical Services, Inc. does not offer eco-friendly accreditations.
No, Berry Mechanical Services, Inc. does not offer a senior discount.
Yes, Berry Mechanical Services, Inc. offers emergency services.
No, Berry Mechanical Services, Inc. does not offer warranties.