Real Deal Van Lines

Flash forward to Day 0 and the 2 gentlemen Dane and Nate arrived. They wrapped up and disassembled my furniture all while being extremely pleasant. They were timely, personable and extremely efficient. 10/10 would hire again

When I first spoke to the owner and his wife over the phone, I was impressed with their apparent knowledge and personable style. The owner of the company came to the house and assessed how long the move would take. I scheduled 3 hours of optional pre-move packing help just in case I couldn't get much done myself. A few days before the move, I spoke with the owner's wife on the phone and explained that I had packed all of the items in the house but not in the garage or basement. I asked her if she thought I still needed the 3 hours of pre-move help. She told me that I probably did not need the extra assistance, and that the movers would finish the packing on the day of the move, so on her suggestion, I cancelled the pre-move help. As it turned out, it was a bigger job than they had anticipated. I can understand mis-judging the job, and I felt bad for the movers who were clearly exhausted by the end of the day, but we were shocked that when they exceeded the expected time, the owner of the company blamed us for the situation! He angrily told my husband and me that all of this was our fault, as we did not use them to pre-pack the home. And because it was our fault, they were no longer going to place items in the house, but were only willing to stack things in the garage. The atmosphere became hostile. We were left with a mess in both houses. Every room in the house we were moving from was left in disarray, and the carpets in both houses were filthy. They did not tape parts to many items that were taken apart, and so we could not find things for weeks. I had to hire another moving company to finish moving things out of the old house and place heavy items in the new house. After it was all over and we saw how bad their work really was, I called and asked for a partial refund. I was politely told that I would get a call back, but no one called; they clearly did not want to make the situation right with us. Overall, this was a terrible experience, and I would never recommend this company to anyone.

.

I booked in mid April for a move at the beginning of May. The office staff was polite and called three days in advance to confirm the move. They arrived on-time and packed everything efficiently and safely. The estimate was dead accurate--the final bill was within $10 of the estimate. It didn't occur to us until we got to the other end how big our furniture was and how small the doorways in the whole house were. It took some serious effort and planning but the crew got it done as quickly and safely as possible. We are going to use them again in the future and I highly recommend them.