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About us
For more than 20 years, Closet & Storage Concepts has been creating custom closet designs, manufacturing, and installing custom solutions for closet storage, mudroom, pantry, laundry room, garage, home office and more. We pride ourselves on the ability to listen to the client and determine their specific needs. During the complimentary consultation we will measure the space, assess the wardrobe, and develop custom designs that give the client efficient and attractive solutions for all of their storage needs. With a wide variety of finishes to choose from, our closet systems are manufactured using 3/4" "furniture grade" melamine laminate in our local facility. Our closet systems are fully adjustable and can be easily changed or expanded to meet changing client needs. Serving our customers is the number one goal of Closet & Storage Concepts. We don’t want our clients to be just satisfied, we want them to be thrilled! We work with residential clients as well as designers, builders, and architects to create innovative organization and storage solutions for some of the more challenging New England spaces we come across. With our attention to detail and lifetime warranty*, clients are guaranteed quality workmanship and top-of-the-line materials. Whether you're doing a single closet or an entire home, Closet & Storage Concepts will be there from "Concept to Completion". Contact us to schedule your Free In-Home Closet and Storage Design Consultation.
Business highlights
38 years of experience
Services we offer
Design, Manufacture, and Installation of Custom Closet Systems, Enclosed Wardrobe Units, Home Office, Entertainment Centers and Built-in Wall Units, Garage Organization Systems, Mudroom Cubbies, Pantry, Laundry, Craft Station, and Wall Bed Systems
Services we don't offer
Wire shelving units.
Amenities
Free Estimates
Yes
Warranties
Yes
Accepted Payment Methods
- Check
- CreditCard
Reviews
5.081 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 96% | ||
| 4% | ||
| 0% | ||
| 0% | ||
| 0% |
Filter reviews by service
Showing 1-25 of 81 reviews
Maria P.
Feb 2019
Excellent. Within a month, the project was done. I had a visit within a few days of requesting an estimate and within 3 days I had the estimate. Brian suggested that I have the closet prepared for shelving ( replace horsehair plaster with drywall) before proceeding and that's just what I did with the weeks between getting estimate and getting appointment for installation. The shelving is just right so I appreciate accuracy of the design. I wondered if it would be enough shelving- it absolutely is
Response from Closet & Storage Concepts
"Hi [Member Name Removed], Thank you for taking the time to share your experience with us! We are so happy that you are pleased with your new closet system. Please let us know if we can assist you in the future for any projects you may have! Best Regards, Amanda Patel Office Manager Closet & Storage Concepts"
Nancy I.
Oct 2018
Terrific! The designer was right on time and very pleasant. I wasn’t sure what I needed, but she had some great suggestions. She explained the process very well. I received a design the next day and she called to follow up and review everything with me. We set up the installation within 2 weeks. The installer arrived on time as promised. He was very nice and polite. He worked quietly and before I knew it, he was done and my new closet was spotless. After the installer left, I started filling up my beautiful new closet and couldn’t believe I waited this long to have this done. It’s perfect!
Response from Closet & Storage Concepts
"Hi [Member Name Removed], Thank you for taking time to give us some positive feedback and share your experience with us! We strive to provide the best quality service for our customers! We appreciate your time and are happy you love your new closet! Amanda Patel Office Manager"
Tamara S.
Apr 2018
They were great. The designer had great feedback and good ideas regarding the changes we wanted to make. There was one closet that had not been designed to maximum efficiency ten years ago and they redesigned and reinstalled it at no cost to us. Excellent service.
Response from Closet & Storage Concepts
"[Member Name Removed], Thank you so much for taking the time to rate us on Angie's List. We are so happy that your are very pleased with your closets! Amanda Patel Office Manager"
Jennifer F.
Mar 2018
I bought a new-construction condo which has 4 decent sized closets: entry, master, and 2 bedroom. They were completely empty when I moved in. Hence, I needed to do something. I explored "home depot" type options, but they didn't seem stable and I did not trust a handyperson to install them. Also, they didn't maximize the space. So I had 4 custom install companies in: California (good but pricey); Closets to Go (terrible on every front); Boston Closets (wouldn't come out to give estimate unless I agreed to have work done, so no thanks); and Closet and Storage. They were the best. The designer, Denise, was simply awesome. She measured my space, listened to my needs, and even measured my stuff - some of my coats and dresses. She took stock of what I needed now and in future in my home office (one of the bedrooms), and especially in my bedroom. She gave me a design for every closet in the home. The designs were awesome and she worked with me to tweak them. They came out for free, even though I'm quite far away (Boston), and I also visited the warehouse, and she made time for me to come in on a Saturday (I wasn't going to buy a 4K purchase without seeing it). The install people were on time and professioal and my closets were done in a day. (Cleaning out the stuff I had shoved into them in the 7 months I lived here... not so fun.) There were a few snafus in the install- they didn't have basket liners, nearly forgot to put on feet under my book shelving closets, and had a broken wine rack, but they pointed that out and told me they would send me another, which they did. The owner, Mary Anne, also helped me with some install and customization questions over the phone, very patiently. And, she sent me a gift card and handwritten apology for the little install difficulties. She clearly loves and cares about her business. The work is guaranteed. It's **** expensive, but I'm very pleased. I'm going to have them to the rest of the work - a back "nook" spot and a rear closet - this summer. So far, the design has been perfect for my needs, the drawers flow smoothly, it looks great, and has held up admirably. It was a great investment, and they are a superior company - much more personal, and better design, than California!
Anne F.
Feb 2018
Perfectly!
Response from Closet & Storage Concepts
"Hi [Member Name Removed]! Thank you for taking the time to leave a wonderful review for us. We are so happy you are enjoying your new master closet organization. We strive to provide the best service to our customers and hope to work with you on future projects! Amanda Patel Office Manager Closet & Storage Concepts"
Terry B.
Nov 2017
Very awesome company and great people to work with, the installer was excellent and very professional. They even got scheduled much sooner than our original date.
Response from Closet & Storage Concepts
"Thank you so much for taking the time to rate us on Angie's List. We are so happy that you are enjoying your new closets! Mary Pat McSharry Owner"
Tina O.
Sep 2017
proposal received very quickly. we agreed on the specifications very quickly. very responsive team the waiting time for delivery was 4 weeks, a little long when you have absolutely no place to hang anything
Response from Closet & Storage Concepts
"Thank you for sharing your experience with our Angie's List customers. I'm so sorry for the inconvenience you had while waiting for installation. Our schedule has been unusually busy lately and we are working on expanding our staff so hopefully that won't be an issue going forward. I'm so glad that you're happy with the end product! We look forward to working with you on future projects! Thanks again! Mary Pat McSharry Owner"
Douglas G.
Aug 2017
Simply Awesome!
Response from Closet & Storage Concepts
"Thank you so much for taking the time to rate us on Angie's List. We're so thrilled that you're happy! Mary Pat McSharry Owner"
Jean B.
Jul 2017
What we got was exactly what we expected based on our design discussions. NO surprises! The installers were prompt and efficient and did a great job of cleaning up after themselves.
Response from Closet & Storage Concepts
"No surprises is exactly what we want! I'm so glad that you are happy with your new systems and that the installers did a great job. We appreciate your continued business! Thank you. Mary Pat McSharry - Owner"
Lars F.
Jul 2017
Fabulous. The effort was minimal. Denise came within a week of my first call. She took all the measurements she needed and listened to how we used the closet and answered any questions I had about the installation. Within a couple days she'd sent us mock ups and was very responsive when it came to making adjustments (eg. drawers to baskets). The installers showed up on time, took off their shoes and had it all complete within a few hours. I'm extremely happy with the results. We can actually walk into our coat closet and there's plenty of room for what will need to accommodate 3 teens at some point down the road. Our master closet was done so well that we managed to eliminate a dresser because Denise thought of everything. The kids bathroom is now designed in a way that will allow each child to have their own space for their stuff. We definitely plan to hire them again to do the remaining bedroom closets.
Response from Closet & Storage Concepts
"Thank you [Member Name Removed]! We appreciate the positive feedback and look forward to working with you again soon!"
Veronica W.
Jun 2017
Like clockwork
Response from Closet & Storage Concepts
"As it should be! :-) Thanks for taking the time to share your rating! Mary Pat McSharry - Owner"
Bobbie F.
Jun 2017
Well. The person who came first had some good ideas we had not thought of.
Response from Closet & Storage Concepts
"Thank you [Member Name Removed]! Please let us know if we can assist you in any future projects."
Jean B.
Dec 2016
Denise did a fantastic job of maximizing every inch of space in the three closets in our master bedroom. Her design took into consideration our individual needs. We couldn't have been happier with the overall project. The service and quality are excellent. My only regret is that we didn't do this sooner! Would definitely recommend.
Janet P.
Oct 2016
For all phases of the project: consultation, design, scheduling and installation, everyone was professional and proficient. I was pleased with the entire process and thrilled with the end result. I'm amazed at how much more efficient, organized and how much more storage space my closets have now!
Response from Closet & Storage Concepts
"Thank you for taking the time to share your experience. I'm so glad that you are enjoying the added storage and organization that our closet systems provide. Until you have one, you can't really imagine what you're missing! :-) Thank you for your business! Mary Pat McSharry - Owner"
Mauricio K.
Oct 2016
From design to installation everything was very professional.
Response from Closet & Storage Concepts
"That's what we love to hear! Thank you so much for your business! Mary Pat McSharry Closet & Storage Concepts - Owner"
Sandra M.
Oct 2016
Installer was on time, pleasant and neat.
. People viewing our home have asked who "did" our closets and an Interior Designer asked for
the contact information. We are very pleased with finished products and would definitely recommend Closet and Storage
Concepts.
. People viewing our home have asked who "did" our closets and an Interior Designer asked for
the contact information. We are very pleased with finished products and would definitely recommend Closet and Storage
Concepts.
Response from Closet & Storage Concepts
"We appreciate your continued business! Thank you for taking the time to share your review. Mary Pat McSharry - Owner"
Edita P.
Oct 2016
I contacted this company, and they sent Denise to come look at the project and give a quote. Denise was very helpful with design, and she listened to what I wanted/needed. She came back with a wonderful design quickly, but it didn't work for me. While waiting for design I had time to rethink what would work for me personally, and how I go about my closet, so Denise worked with me to incorporate and change those elements in the design. She was extremely patient and helpful (I'm very detailed oriented and very particular, so I really went over every single little thing). I also had a shoe bench that is working for me, and I wanted to keep it in the closet, so Denise helped me in keeping it there. The installation was scheduled about 3 weeks after signing the contract, but Amanda (office manager) called a few days later telling they had an opening about a week later. She said Denise mentioned to her that I really wanted to get my closet as soon as possible. I think this was a very nice touch. On the installation day everything went great, and the installer was nice, clean, and quick. He removed the old wire system, patched the walls, and installed the new system. However, when I was looking at the finished closet, I noticed that regular drawers were installed instead of jewelry and file drawers. I brought that to installer's attention, and he said regular drawers were in the design, but when he took out the design, those drawers were clearly marked as jewelry and file. He told someone from the office will call later to schedule a date to change them. Since it was the end of the day, I wasn't worried that I didn't receive a call. I called the office next morning (Thursday), and I was told they will call me back in the afternoon as they are having a meeting and will know the date later. I got no call in the afternoon, and no call next day (Friday).... On Tuesday I got a call ~1:15pm asking if I will be home at 3pm as they can send an installer to switch the drawers. I work from home, so this was fine, but I'm a little disappointed with communication and giving last minute notice. While calling to schedule a date for switching drawers, I also asked for a few additional shelves, which they didn't charge me for. They also didn't charge my credit card until the job was complete, and I really appreciate that. I'm tempted to give one B for professionalism as there were a few bits with communication, installing wrong drawers, but they also did a few extra steps like free shelves, so I will leave all A. Especially because I love my closet, and I get a lot of compliments on it.
Response from Closet & Storage Concepts
"We really appreciate you taking the time to leave such a detailed review. It is truly helpful to get feedback to help us improve for the future. I'm so glad that you're happy with everything in the end, and I do apologize for the mix up on the drawers for the initial installation. I'm also sorry that the follow up was less than stellar. When I realized the following week that we had not been out to replace the drawers yet, I asked my staff to send someone out right away. We happened to have an installer back early that day, so we thought we would just check to see if we could send someone out. It was last minute, I agree and apologize for the inconvenience. Our installation schedule is always changing (hence the reason we were able to move your installation sooner in the first place) and we didn't realize that our installer would be back early enough that day to go out to you until he returned. Thank you again for your feedback and your detailed review. If we can ever be of any service in the future, please let us know. Mary Pat McSharry Closet & Storage Concepts Owner"
Scott G.
Oct 2016
It could not have gone any better.
Response from Closet & Storage Concepts
"We love to hear that! Thanks so much for your review! Mary Pat Closet & Storage Concepts Owner"
Julie L.
May 2016
We were very pleased with the whole experience. We found Closet & Storage Concepts very professional and straightforward with all aspects of the work - from scheduling appointments, measuring spaces to installing - all the while, making excellent suggestions. To top it off, the cost came in lower than estimated due to available inventory and the work was completed earlier than expected.
Response from Closet & Storage Concepts
"Thank you for your review. It sounds like everything went exactly as we hope for. I'm glad that you're pleased, and please let us know if we can ever be of further service. Mary Pat McSharry Closet & Storage Concepts - Owner"
Franco D.
Mar 2016
We were very pleased with the entire process of getting closets installed in our new home. From the initial call to the completion of the installations, the designers and installers were always prompt, friendly and professional.
After our initial call and setting up of an appointment for them to come out, take measurements and talk about closet solutions, we dropped by their Franklin showroom without an appointment to get an idea of the options and quality of the materials. Brian was very helpful in explaining the different lines and price points available to us. We liked what we saw so we proceeded with the appointment which was a couple days later.
Brian and Kimberly took the time to take detailed measurements and talk about our needs and desires for each closet. A couple days later, Brian provided designs and was patient and helpful regarding our ideas for some modifications. Brian quickly provided sketches of the redesigns along with the costs and we set up an installation date for the following week which was wonderfull since we really needed to get our things out of bags and boxes and into closets.
We were very impressed and pleased with both the quality of materials and quality of installation, as well as the functional aspects of each closet. The closets look great and are very strong and sturdy. You certainly get what you pay for.
Thank you Brian and staff for a flawless experience.
After our initial call and setting up of an appointment for them to come out, take measurements and talk about closet solutions, we dropped by their Franklin showroom without an appointment to get an idea of the options and quality of the materials. Brian was very helpful in explaining the different lines and price points available to us. We liked what we saw so we proceeded with the appointment which was a couple days later.
Brian and Kimberly took the time to take detailed measurements and talk about our needs and desires for each closet. A couple days later, Brian provided designs and was patient and helpful regarding our ideas for some modifications. Brian quickly provided sketches of the redesigns along with the costs and we set up an installation date for the following week which was wonderfull since we really needed to get our things out of bags and boxes and into closets.
We were very impressed and pleased with both the quality of materials and quality of installation, as well as the functional aspects of each closet. The closets look great and are very strong and sturdy. You certainly get what you pay for.
Thank you Brian and staff for a flawless experience.
Response from Closet & Storage Concepts
"Thank you so much for your kind words. It was a pleasure to work with you and it's so great to hear that you were pleased with everything. If we can ever be of further service, please give us a call. We greatly appreciate your business! Brian"
Eleanor F.
Feb 2016
I originally contacted this company about two years ago and got an estimate for the work. For a variety of reasons, I put off the installation and crossed my fingers my information would still be on file -and it was! The closet designer I originally worked with came back to my house and remeasured everything which was great. They honored price, including a discount for being an Angie's List client. The installers were neat, clean, worked quickly and very professional. The entire installation was completed in about 4 hours. After the work was done, I contacted the company about making a couple of minor adjustments and they cheerfully sent someone back to take care of my requests. Overall very satisfied and love the result.
Response from Closet & Storage Concepts
"We appreciate you taking the time to share your experience with Closet & Storage Concepts. We always keep plans on file for this very reason. Often times, other things come up that take project priorities in another direction. We understand that, and just try to let our customers know that we'll have what we need when they are ready. I'm so glad that you're happy with your experience and your new closets. Thank you again for your feedback. Mary Pat McSharry Owner - Closet & Storage Concepts"
Mark C.
Jan 2016
We messaged Closet & Storage Concepts and received a prompt response. A few days later, Denise came by for a consultation. She was very punctual and friendly, and we loved the design she suggested. We made a few minor corrections to the design via email. Their quote was also substantially lower than other companies we looked at, and cost was an important factor for us.
The installation itself was quite smooth. I was out of the country, my husband was home by himself. He said they had all their tools ready and really needed minimum help from me. When I finally got home, the beautiful closets was a wonderful surprise. I had seen pictures, but they really don't do their work justice. We're both very happy with how everything turned out, it was a pleasure to work with Denise and Closet & Storage Concepts.
The installation itself was quite smooth. I was out of the country, my husband was home by himself. He said they had all their tools ready and really needed minimum help from me. When I finally got home, the beautiful closets was a wonderful surprise. I had seen pictures, but they really don't do their work justice. We're both very happy with how everything turned out, it was a pleasure to work with Denise and Closet & Storage Concepts.
Response from Closet & Storage Concepts
"Thank you so much for sharing your experience with Closet & Storage Concepts. I'm so thrilled that we exceeded your expectations and that you are pleased. That's exactly what we try for. Enjoy your new closet! Mary Pat McSharry Owner Closet & Storage Concepts"
Paula C.
Nov 2015
They were super expensive so we didn't go with them. She was very helpful and professional. It was just an expensive service. I think it was almost like $2000 to build a closet. It was pretty high. The woman who came out was very nice and very professional but they didn't do work for me. They presented themselves wonderfully. She was organized. She came out. She was on time. She went through the whole consult with me. She did like a schematic. She was good. They were pretty good. If I can afford it, I will use them.
Response from Closet & Storage Concepts
"I'm so glad that you were pleased with your designer and can say that our pricing is very competitive for our industry. We can look at ways to modify your design to get the cost down and still give you a wonderful closet, so if you decide to revisit the project in the future, we'll be happy to help. Thanks so much for your feedback! Mary Pat McSharry Owner - Closet & Storage Concepts"
Hoofer D.
Nov 2015
.
Response from Closet & Storage Concepts
"Thank you!"
Robert B.
Nov 2015
It went pretty well. It was a success. I had few different prices and I think they were pretty average. The quality of work seemed to be okay. I have don't have any complaints. They were punctual.
Response from Closet & Storage Concepts
"Thank you for your review. I'm sorry if Angie's List solicited a telephone review from you when you weren't prepared. I see it's been a while since we've done the work for you but If there's anything we can do to make your experience with Closet & Storage Concepts an "A" rating in the future, please let us know. We want all of our customers to be thrilled and it sounds like we may have fallen a little short. Please don't hesitate to contact me directly if there's anything I can do. Mary Pat McSharry Owner - Closet & Storage Concepts"
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FAQ
Closet & Storage Concepts is currently rated 5.0 overall out of 5.
Monday: 9:00 AM - 5:00 PM
Tuesday: 9:00 AM - 5:00 PM
Wednesday: 9:00 AM - 5:00 PM
Thursday: 9:00 AM - 5:00 PM
Friday: 9:00 AM - 5:00 PM
Closet & Storage Concepts accepts the following forms of payment: Check, CreditCard
Yes, Closet & Storage Concepts offers free project estimates.
No, Closet & Storage Concepts does not offer eco-friendly accreditations.
No, Closet & Storage Concepts does not offer a senior discount.
No, Closet & Storage Concepts does not offer emergency services.
Yes, Closet & Storage Concepts offers warranties.
Closet & Storage Concepts offers the following services: Design, Manufacture, and Installation of Custom Closet Systems, Enclosed Wardrobe Units, Home Office, Entertainment Centers and Built-in Wall Units, Garage Organization Systems, Mudroom Cubbies, Pantry, Laundry, Craft Station, and Wall Bed Systems
Wire shelving units.