Verizon FiOS

Don't Believe the Hype About FIOS. We changed from Spectrum to FIOS because my wife's business required a more stable internet signal, and because Spectrum takes its customers for granted by jacking up fees virtually every other month. But, sadly, Verizon FIOS is simply dreadful. The first sign of trouble was my initial phone call to set up service. No one ever picked up and I gave up. So, I visited a nearby Verizon store whose friendly staff set up service. While the internet signal is more stable, it's hardly perfect. Service inexplicably goes down at least once a week. Apart from that, it is indeed refreshingly fast. My main gripe is with FIOS TV: 1) While I had signed up for the full package, it turns out that I cannot access any local stations on my computer, a fact that Verizon reps somehow failed to inform me. And I've been unable to find out why this is. 2) Worse, FIOS inexplicably drops a program every 15 minutes, or so, requiring me to re-log in. This drives me to distraction. No reason as to why they do this. 3) Verizon devilishly divides TV channels among its various packages so that, for example, you receive CNN in one package, but not MSNBC. Or, you can get the History Channel in a package, but not AHC, or the Military History Channel. And on and on it goes. Clearly, this separating of related channels among pay packages is cynically aimed at coercing the customer to opt for the most expensive all-inclusive package. I echo the scores of other reviewers' complaints about Verizon FIOS customer service. My initial effort to contact them went nowhere. When I messaged customer service over a technical issue, I immediate got a rep, who was very helpful. Trouble is, his promise to ensure follow-up was empty. No action was taken. Total waste of time. I had none of these issues with Spectrum. Again, my main beef with them was their arbitrary fee increases. Bottom line: I cannot recommend FIOS. It's not worth the frustrations. Stay away.

They could speed up the menu when I'm screening. Their customer service is the worse of anybody that I've had to call. I dread if I have to call them for anything. Their responsiveness, I could be on hold for two hours, just waiting to talk to somebody, it's bad. Interacting with the menu, it gets delayed. I am moving soon, so I'm hanging on to them until I move. When I move, I will definitely not be using Verizon.

Not well. First, had to wait on hold ~50 minutes for tech support. After an hour with tech support, they needed an on site fix. Only time available was 5d out. No channels other than basic for those 5d. Then the tech took ~2h to implement a fix that should have taken 20 mins. Sadly, this is par for the course whenever anything goes wrong with CableCards (i.e. 1-2x/yr). Comcast is about the same. Customer service is abysmal for this comopany.

This review concerns Verizon FiOS sales practices. The company does not stand by its deals. It is my very firm belief, based upon my own experiences and through many discussions with family, friends and acquaintances, that Verizon is running ?bait-and-switch? operation to induce customers to switch and sign onto their services. The company says one thing and does another. The company hesitates to document offers in writing making, in my opinion, their deceptive oral pitches difficult or impossible to track and monitor. The company?s sales staff offered me discounts that were never intended to be fulfilled or that will un-expectantly term-out soon after the contract is signed (e.g. expire after 2 months of a 24 month contract). Further Verizon, unless pressed, will not disclose upfront the existence of additional service and equipment fees, or the even the simple fact that special equipment is required to receive their services ?. until the first bill shows up. When queried on their frustrating sales practices, I received excuses such as they ?are not accountable for any misinformation or promotional errors? and ?the sales representative was not authorized to give your that discount? or ?many customers have difficult time remembering the terms of our offers?. Verizon is a less than honorable company.

The worker from Verizon FiOS came in, and it was his first day installing cable. They should have had an expert with him. The service is okay. I'm not crazy about them, but they're okay. Shop around first, if you can. Negotiate with Verizon when you talk to them.