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Framingham Carpet Center
Carpet Repair, Refasten, or Stretch, Wood Flooring Repair or Partial Replacement, Wood Flooring - Refinish,
About us
We are a family owned & operated business. We have been serving the Metro West and beyond since 1984. We strive to make all our customer's repeat customers.
Business highlights
41 years of experience
Services we offer
Commercial and residential carpet, carpet repairs, custom area rugs & oriental runners., custom binding, hardwood and vinyl sales & installations
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
5.035 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 97% | ||
| 3% | ||
| 0% | ||
| 0% | ||
| 0% |
Showing 1-25 of 35 reviews
Judy B.
Sep 2018
It was a pleasure to interact directly with Chuck and Carol Sears, owners of this small business. They were friendly and helpful start to finish. The workmen were prompt, polite, clean, and completed the job quickly and neatly. The floor looks great. I asked Carol to recommend a plumber to reinstall appliances. The plumber was prompt and professional as well. I highly recommend this business.
Response from Framingham Carpet Center
"Dear [Member Name Removed]-Thank you so much for your great review. I'm so happy that you like your new floor, and we are grateful you chose us! Sincerely, Carol"
Trevor B.
Apr 2018
I'll start off with a little back story. I originally wanted to purchase from a big box store, but learned that the install process was hit or miss. Some people liked their install experience, others did not. Because of this, I decided to shop local and found Framingham Carpet via Angie's list. Carol and Chuck were excellent to work with. Carol helped match the color we wanted for the install. Turns out it was the same manufacturer as the big box store. A couple days later, Chuck came out to measure carpet, answer questions, and provide a quote on the spot. After purchasing we scheduled the install (about two weeks later). The installers showed up right on-time. They were friendly and explained everything they were going to do and did an excellent job. They left the house as clean as it was before the install. Next time I need to purchase flooring, I will be visiting Framingham Carpet Center!
Response from Framingham Carpet Center
"Hi Trevor-Thank you for your great review. We are so happy that you are pleased, and grateful that you chose us! It was our pleasure to work with you. Carol & Chuck Sears"
LISA R.
Sep 2017
The process was smooth, and Chuck was a pleasure to work with. I would not hesitate to give him my business in the future.
Response from Framingham Carpet Center
"Hi [Member Name Removed]-Thank you so much for taking the time to write such a great review. We thank you again for choosing us, and are so glad you are happy with the work done. Carol & Chuck Sears"
Seema P.
Jun 2017
The installation went perfectly fine. The wooden floor was a perfect match to the current floor. The new carpet are great. Great advice and professionalism.
Response from Framingham Carpet Center
"Thank you so much for taking the time to write such a nice review. It was our pleasure to work with you, and we are thankful you chose us! So happy the floors matched well, and you like the new carpet."
Peerayut Y.
May 2017
Very well! Got a quote within a day. The repair person came within a couple of days. He did a great job. Now my carpet looks good! Thank you!
Response from Framingham Carpet Center
"Hi [Member Name Removed]-Thank you for taking the time to write this great review. We are grateful! Sincerely, Carol Sears"
JUDITH M.
Mar 2017
Very easy and efficient. I told them what types of carpet I was interested in and they made many helpful suggestions. Then I was encouraged to take home some samples for the final selection. Chuck (I believe the owner - not sure) came on time to measure the room and pick up the samples. The actual installation was also done exactly as discussed and very professionally. Every step of the job was done in a friendly, accurate, and professional manner.
Response from Framingham Carpet Center
"Dear [Removed Member Name]-Thank you for your nice review. I was happy to meet you, and you were a pleasure to work with. We sincerely appreciate your choosing us! Carol"
William K.
Dec 2016
I CANNOT believe how much better it is to work with Framingham Carpet than the others in the area. First, my negatives: The west side of Framingham on Rt135 is not a great location for me, and the showroom is hard for me to get to. This slows down our shopping experience. The upside: EVERYTHING else. Chuck's prices are better by far. For a recent area rug, Chuck is including the binding in the carpet square foot price. One other store wants $1 per foot of binding, and another wants $3.50 per foot! Chuck includes the delivery. One of those other stores wants $75 (the other store is included). Chuck worked with me to understand the various carpet fibers -- we have pets and are looking for the easiest to clean. Based on that talk, and my own research, we knew what we wanted. One of the other stores (a local 3-store chain) just try to snow me into thinking it's all the same. Chuck let me take home samples for no charge -- one of the other stores wants a $50 returnable deposit (which I don't mind, to discourage loss or theft -- I get that) the other a $50 NON-returnable deposit (initials are FA in Sherwood Plaza) . We haven't decided quite what to do yet, but I would recommend talking to Framingham Carpet Center, especially if their showroom is convenient to you. Side note -- we have also had I think it was 2 vinyl floors put down by them, and had a great experience. We've probably done, between 3 houses, 13 rooms of wall to wall, 2 sets of stairs, and 2 vinyl floors. Never had a complaint in any of them.
Response from Framingham Carpet Center
"Dear [Member name removed]-Thank you for your great review. We sure have done quite a lot of work for you, and we are always thankful for repeat customers. It's always been a pleasure to work with you, and I hope you can find just the right carpet. (At our store preferably! :) ) Take care, Carol Sears"
Lawrence E.
Sep 2016
My wife and I were very pleased with the experience from the showroom to completion. The installer was very professional and all the furniture moved was put back in the same place.
Response from Framingham Carpet Center
"Thank you so much for your kind review. We enjoyed meeting you both. We are grateful you chose us!"
Sarah A.
Sep 2016
Really enjoyed working with this company. Huge selection in showroom. They worked around our schedule to come measure the home, they found an installation date for both types of flooring (2 separate days) that worked well for us. Chuck, the owner, came to inspect the work during each install day. When we found a little irregularity in a section of the upstairs carpeting, Chuck came right away to fix it himself and it turned out beautifully. I would definitely recommend and would work with them again.
Response from Framingham Carpet Center
"Thank you so much [Member Name Removed]! We are grateful you chose us, and appreciate your taking the time to write this great review. It was a pleasure working with you, and we're happy you like your new carpet and flooring."
Kathleen M.
May 2016
unknown
Response from Framingham Carpet Center
"Thank you so much for your nice review. Although you wrote this back in May, I was not aware of your review until now. My apologies for the delayed response. We are so happy you chose us!"
Jeanne C.
Feb 2016
All went extremely well. Would hire again.
Response from Framingham Carpet Center
"Thank you for your great review. It was a pleasure working with you."
Elizabeth L.
Jan 2016
unknown
Response from Framingham Carpet Center
"Thank you so much for choosing us to help you with your carpet needs. Thank you also for your great review. We truly appreciate your taking the time to write it. It was nice working with you, and we'll look forward to seeing you again!"
Barbara C.
Oct 2015
Our interactions with both Chuck and his wife Carol were great.??This was?the third business we visited and we just had a very good feeling from the time we were greeted?at the door by Carol.? We knew pretty much what we wanted, so Carol gave us a sample book to take home to make our final decision.? At that time, we?booked an appointment for measuring and exact price.? Chuck came a few days later exactly on time and provided the price right on the spot.? Carol then made our installation appointment and, again, the installers arrived exactly on time.? They were very hard working and professional.? We felt very comfortable to leave the house and when we returned, they were just vacuuming and finishing up.?They?left the rooms perfectly clean.??In less than 4 hours we had beautiful, perfectly installed carpets.? We are so happy we chose this company and?recommend them very highly.? It's pretty unusual to have such an excellent experience where everyone does what they say they will, in the time frame promised.? They really lived up to their reputation.
Response from Framingham Carpet Center
"Thank you so much for the great review. It was a pleasure to work with you as well, and we are grateful you chose us. Chuck & Carol"
Leona M.
Sep 2015
unknown
Response from Framingham Carpet Center
"Thank you for your nice review. It was a pleasure working with you, and we hope to see you again sometime. Thank you for sharing your experience. Chuck & Carol Sears"
ALAN M.
Oct 2014
After a missed appointment (for a very good reason, but hence the 'B' for punctuality), Chuck came over to have a look and gave us a very reasonable price. Chuck returned and did the job quickly and effectively. The bedroom now looks beautiful!
We were very impressed with their professionalism, responsiveness, and price, especially considering that this was such a small job.
Response from Framingham Carpet Center
"Thank you for your kind review. We truly appreciate your comments!"
Paul M.
Mar 2014
The overall experience was fine. The installation was scheduled within a week of the quote. The job was done quickly, and the quality of the job looks excellent. The quote matched the final job price, which is great too.
After the job was done, there was one small part of my runner that didn't look right. Chuck came over immediately, agreed with my assessment, and returned a few days later to fix the issue free of charge. Very professional.
Two very minor annoyances:
The original quote in the store was estimated for $500, but when Chuck came out to do the onsite quote, it came to $1000. Now that price was more in line with his competitors, so it wasn't a problem for me.
During the installation of my runner, they used a "waterfall" style. I was assuming they would install the style that wraps against the stairs. I asked Chuck to change the style, and his did without any resistance, but I wish this was discussed prior to installation.
After the job was done, there was one small part of my runner that didn't look right. Chuck came over immediately, agreed with my assessment, and returned a few days later to fix the issue free of charge. Very professional.
Two very minor annoyances:
The original quote in the store was estimated for $500, but when Chuck came out to do the onsite quote, it came to $1000. Now that price was more in line with his competitors, so it wasn't a problem for me.
During the installation of my runner, they used a "waterfall" style. I was assuming they would install the style that wraps against the stairs. I asked Chuck to change the style, and his did without any resistance, but I wish this was discussed prior to installation.
Response from Framingham Carpet Center
"Thank you for your nice review. In our follow up conversation we discussed and you agreed, the quote given in the store was for the stairs only, and did not include the upstairs hallway. I didn't want to guess the size of the hallway, without the measurements. The additional yardage is what made up the difference on the quote. Also,in the past we have always installed berber carpet in the waterfall style on pie shaped steps. (this is done to avoid the loops of a berber to open up or "smile" on the stairs.) As the installation began, you asked our installers to install the carpet New York Style. (wrapping the carpet around the nose of the steps,) We gladly did that, and as I told you, we will ask future customer's how they'd prefer their runners installed, explaining the different styles. I am glad everything came out just the way you wanted it, and we hope to serve you again in the future."
Anissa Z.
Jun 2013
I needed to replace carpet in a house that I had rented prior to me moving out. I only had less than a month to complete this task. I called Framingham Carpet Center on a Wednesday and told them exactly what I wanted. Chuck was very nice and came to the house the next day to give me a quote. I only needed the least expensive carpet remnant laid on the floor. He brough samples and only quoted me on the exact job that I needed done. He did not try to sell me padding or special glue. The next day, the
team came out to install the carpet and were done in underan hour exactly like the salesman said. No surprises and the work was perfect!!!
team came out to install the carpet and were done in underan hour exactly like the salesman said. No surprises and the work was perfect!!!
Michael W.
Jun 2013
Chuck was great. He came out with samples and took measurements. He even let me keep the samples a little longer than usual since I couldn't make up my mind. ?The installers were very professional and nice. They were in and out in half a day and everything was cleaned up when they left. ?I did my research at the local "big box" stores for carpet and Chuck's prices, though seemed high at first, once you compared all the nickel and diming from the store he was cheaper for the same type of carpet. ?He didn't charge extra for stairs and the carpet price included the middle of road carpet pad. ?Overall we are very happy with the?experience and the carpet.
Paul C.
May 2013
Very well, installers were on time and worked quickly and professionally.
Albert F.
Apr 2013
Althoough we had bought the original carpet we were aware that a lot had changed in the last 30+ years with respect to materials. We did some research into types and styles of carpet, and looked at samples at home centers to get an idea of what we were doing. Rather than do a lot of comparison shopping we decided to start with a local merchant who was well rated on Angie's List. Framingham Carpet Center was the first place we visited and we immediately felt comfortable with them. Where pricing at home centers was a la carte, and the cost of installation was nebulous, Framingham Carpet Center priced their carpets fully loaded with the appropriate pad and installation. It was easy to get an idea of what the bottom line would be for each l.ine of carpeting. Chuck was patient and helped us learn what we needed to know and to arrive at the type and color we needed. We left with a carpet palet with the full range of colors, and picked up another a couple days later for comparison. Chuck visited the house and measured, and gave us an estimate for the carpet we were looking at, and we made a decision the next day. The price was actually a bit less than we paid in 1980 (corrected for inflation), and included removal and disposal of the existing carpet.
The carpet was installed a week later. The installers arrived at the time expected and worked efficiently and neatly. They clearly knew what they were doing, and the installation took only about three hours. In all the process of replacing our carpet took us about two and a half weeks, however if we had known what we wanted at the start it could have been done within a week. The Framingham Carpet Center organization was very helpful and easy to work with and we are completely satisfied.
The carpet was installed a week later. The installers arrived at the time expected and worked efficiently and neatly. They clearly knew what they were doing, and the installation took only about three hours. In all the process of replacing our carpet took us about two and a half weeks, however if we had known what we wanted at the start it could have been done within a week. The Framingham Carpet Center organization was very helpful and easy to work with and we are completely satisfied.
Paul B.
Mar 2013
He does good work and the price is ok. He was very professional and did a good job.
Julia W.
Jan 2013
Excellent.
BARBARA M.
Sep 2012
Fantastic experience from beginning to end. We replaced the carpet shortly before putting our house on the market. When I went to the shop, the owner was respectful of my wish to purchase carpet that was attractive and functional but not high end. At my request he made suggestions of colors which are considered "neutral" and appropriate for home sale. He loaned me sample books to take home. We set up an installation date for the following week and everything went well. The installers were very professional; they moved all the furniture and worked hard and fast. The new carpet looked great and was one of the factors which contributed to the fast sale of our home.
Nick R.
Aug 2012
Very helpful at showroom. Great product, great price, great installation.
Matthew G.
Jul 2012
Very satisfied. They offered many choices at a reasonable price. Instillation went great, arrived right on time and did a terrific job.
Licensing
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FAQ
Framingham Carpet Center is currently rated 5.0 overall out of 5.
Framingham Carpet Center accepts the following forms of payment: CreditCard
Yes, Framingham Carpet Center offers free project estimates.
No, Framingham Carpet Center does not offer eco-friendly accreditations.
No, Framingham Carpet Center does not offer a senior discount.
No, Framingham Carpet Center does not offer emergency services.
No, Framingham Carpet Center does not offer warranties.