If I ran my business the way these guys run their business, I would be out of business.

Shoddy installation, late, rude, and disrespectful of client's time.

After determining that my out of date rental property bathroom needed a facelift, I decided to investigate my options.  The awful reviews of Bath Fitters and its Home Depot equivalents scared me sufficiently to start digging more.  The lack of bad reviews (at least any I could find) for Custom Bath Liners warranted a call.  This was my first mistake. T

The slick sales followed?we agreed on what I thought was a fair price (?premium? bath liner and shower surround for $2900 installed, and ?guaranteed for life.?)  Since this is a rental unit, the delivery and installation window was very limited, and I made this clear from the outset. I was told that the install date would be within 2-3 weeks of ordering, and unfortunately the onus was left on me to chase people down to get an install date on the calendar.  We finally agreed on a date, I made arrangements to be late for work?when the installer didn?t show up as scheduled, I called and was told that the appointment was for the following day.  I know for a FACT that was not the case, as I had an important meeting scheduled for that day, but I gave them the benefit of doubt, and agreed for an install on the following day (between 8am and 9am). 

As someone who is always respectful of others time, I arrived at the unit at 7:45am, and waited patiently.  At 8:30 am, I received a call from the installer who told me he would be there at 10am.  One hour late.  Actually, one day and one hour late.    I called the president of the company, who decided that raising his voice at me was the appropriate response.  I ultimately adjusted my schedule, and waited for the late installer to arrive. I came back at around 6pm to drop off the final check, and was disappointed by the half-assed clean up job.  It took about 30 minutes of work on my part to clean the silicone dust all over the floors and walls.  I decided to let that go. 

What was totally unacceptable, however, was the quality of the install itself, which was shoddy.  The soap dish appeared to be half finished, and was sagging precariously.  The soap dispenser the company had agreed to install was poorly installed, and as a result, collapsed into the tub, breaking and causing a bigger mess.  I called, and was told someone would be there at 9am the following Saturday morning.  9am to me means 9am, so I was somewhat irritated to get a text message from the president of the company at 8:59am, saying ?installer will be there at 9:30.?  I called and explained how unprofessional and disrespectful of my time that was, but he didn?t really care.  In fact, he suggested that I not do business with him again, and then hung up on me.  And yes, this is the owner of the company.   And he does not have to worry about me doing business with him again.

Ultimately, it took me four separate days to get this installed to the promised specifications.  The entire experience was awful.  The shoddy quality of the soap dish installation calls into question the overall install?my biggest concern is that these bozos won?t be in business a year from now.  I don't know how they can, with a President who thinks that hanging up on clients is good business development, and an installer who can't show up on time...ever.