Chim - Chimney Sweepers Company Inc

They were prompt, knowledgeable and courteous. They explained a flaw in the original fireplace design, and offered suggestions for a remedy. They detailed the dimensions and requirements for the cap and verified it was within spec. The job was well done, with no messes or accidents to clean up. We will have them back next time.

The guys came out when they said. Punctual. They ran a camera up the chimney. The liner and mortar of the chimney showed repairs needed. No problem. Not a surprise. The problem is that they used plenty of scare tactics to try and drum up business. First, they told my wife that the chimney was unsafe because the FURNACE was venting through the chimney that needed work. Wrong. The furnace has a direct vent out the side of the house. I made sure to ask my wife, "are you sure they told you the furnace." She said yes. In fact, our water heater vents through the chimney. Even if my wife is confused, the scare tactics they used and the lack of clarity they conveyed is not good. Second, they asked that we get our plumber to pull a permit for them (they don't have a plumber's license) so that they could run a liner through the chimney. Um, no. I want the person with the appropriate license doing that job. Is it even ethical to do that? Third, they took the chimney cap off the chimney, claiming that the chimney cap had sunk so low in the chimney that it was serving as a cap on the exhaust. Please. I do not believe that. And if, in fact this is true, please don't take the cap off my chimney before the 2 really large rainstorms. Instead, offer a temporary solution. AND, we paid $300 for this!! I would definitely be suspicious of these guys and I urge you to get a second opinion. I will update this review once we get our second opinion.

great. Had to order a part and come back a few days later. Everything was quick, professional and no more than quoted.

Well. Fireplace area was clean and damper was a bit stubborn to get back in place but was accomplished. Good feedback on furnace flue and a draft condition I have been experiencing.

We had a good experience. The guy who came to the house was very courteous and clean. He was a professional employee. He did a good job doing his job. He did recommend some additional services that would have been additional fees. The additional fees seemed a little outrageous for what the work was. We didn't opt for any those add-on services but he did a good job doing the work that he was hired to do.

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The tech arrived a little later than anticipated due to a misunderstanding. He promptly got to work on inspecting our chimney. The damper was removed and placed where we asked. He thoroughly cleaned our chimney and answered our questions. Only one slight challenge which the company resolved for us. Overall we are very happy with Chim Chimney. They have been our go to company since we purchased our home in 2008. Because of the way they resolved our challenge we have asked them to give us an estimate, in the spring, to do some repair work on our chimney. Lesson learned here is to know what you need, be clear from the start, don't ask for more than you contracted for and if there are challenges call and provide the feedback in a facts only manner. We did and have built a better working relationship with this business.

Technician arrived on time, was professional, clean and friendly

The technician was on time.  Was very friendly. Went into the faminly room and cleaned my fireplace and damper area.  Then he went on to the roof and inspected the top and told me that the furnace flue did not need cleaning.  He recommended  a chimney cap which we may put on in the spring.  He explained how the fireplace works, we had never used it before.  Very good experience.

It had been years since we had used our fireplace so we were not sure just what to expect. However, the service tech did an excellent cleaning job. He used a drop cloth in case of chimney dust so clean-up was also excellent. Happy to recommend this company.

They were prompt and courteous. Our only complaint is that they didn't vacuum the ashes out of the stove, which, in the past, anyone cleaning the chimney has done. So we were surprised and disappointed by that. A week or so before the visit by Master Chimney Sweepers, another chimney sweeping company had come. After examining the chimney, they told us that the pipe leading from the stove to the chimney was rusted out and that we needed to get a pipe to line the whole chimney to a tune of $2000. Then they wouldn't clean the chimney because they were "afraid the pipe would break" when they tried to. Master Chimney Sweepers checked the pipe, told us that said it was a bit rusty but fine, and did the job with no problem.

Please see above.

I called Chim Chimney  for a price and to schedule a sweep.  The price was $159, (supposedly a 2 week special) a good price for this area and they were able to schedule me for two days later.The service person arrived on time, was professional, congenial and thorough.  While he was here I asked about a chimney cap for the two flues.  He gave me a price.  I'm not sure whether it was a good price or not because it was a spur of the moment decision to ask about it and I hadn't done research.  The price was $356 and he installed it right away.  
Altogether I was very happy with the service.

They were professional. He made everything clean. He was a little bit late but it was notified. They were good at making sure I knew what was going on.

He was professional, left our place spotless and gave me recommendations on how to solve a couple of problems. He gave me several no-cost ideas on how to prevent smoke from coming into the house. I was very happy with the service.

They contacted me, because they had cleaned out my chimneys several years ago, so I agreed it was time for another cleaning. He showed up early and did a good job (I assume anyway - I didn't actually peer inside the chimneys). Everything was left very clean. He also suggested I could use caps and moisture resistance put on our chimneys and told us how much that would be if we decide to do that in the future.

The service person, John, was honest, friendly and knew his business. Chim Chimney was our second inspection after the first company we had called did a very cursory inspection for $159 and said we needed to replace the chimney for $1895. The "metal" hanging down in the chimney according to the first company, was only soot according to John. He said all we needed was a chimney cleaning. He encouraged us to look up the chimney with him both before and after the cleaning. John was right, and the chimney is now clean. The stove is working fine. The inspection alone would have been $59, but it was included in the $149 fee for the cleaning.

Approx. 1 1/2 years later we found large metal chimney cap in yard. Very upset and very grateful it din't hit any of the children. Called company (Carol - told us she is the manager) and was told no gaurantee for hurricane weather and condition of chimney. She actually got mad with me over the phone when I was trying to understand why the cap came off. This did not come off in hurricane since we haven't had one in years. We were told nothing could be done except for us to buy another. I called back and tried to help Carol understand the seriousness of the cap coming off and that we had good reason to be upset. They could've been responsible for a serious injury. At that point she said she would send somebody out to look at chimney. Had a second company check chimney and cap and was told it was the wrong cap and was attatched the wrong way. Her repair person said same thing and they are goinig to replace it at no charge. Still waiting - 4 weeks now.

I HAD WORK DONE 2.5 YRS AGO. SINCE THEN THE WATERPROOFING IS NOT WORKING, TUCK POINTING HAD TO BE REDONE. CALLED THEM LAST WEEK TO COME OUT AND REPAIR WATERPROOFING. WAS MET WITH HOSTILE AND DEFENSIVE ATTITUDE. THEY HAVE NOT YET CALLED BACK. THIS IS A TERRIBLE COMPANY.

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