Chips Transport Service

Excellent!!! The car arrived safe and sound and two days faster than expected

They haven't shipped my car yet so I can't not give you an evaluation until after it is done.

I had a very good experience with Chip's Transport. They stayed in touch with me after the initial call and arrived for pick-up on time. In spite of calculating delivery at 7-10 days they arrived in 5. The car was in perfect condition/

Perfect! Chip and his partner did an excellent job with what we needed done in a timely manner. They were very pleasant and professional.

Although there was a slight glitch, the solution resulted in a better situation for my granddaughter. Rick and Paula at the headquarters worked with the person at their terminal to facilitate the process. This took finesse because they were working around my granddaughter's work schedule. Doubt any other company would be as considerate. The way they handled everything was well worth the cost of the service, and I would use them again if needed.

Although there was a slight glitch, the solution resulted in a better situation for my granddaughter. Rick and Paula at the headquarters worked with the person at their terminal to facilitate the process. This took finesse because they were working around my granddaughter's work schedule. Doubt any other company would be as considerate. The way they handled everything was well worth the cost of the service, and I would use them again if needed.

The dealership contacted me on Friday 02/19 advising that Chip's had scheduled the pick up for Saturday, 02/20. I did not hear from Chip's that the vehicle had been picked up and had to call dispatch Monday evening as I did not hear from anyone as to expected delivery date. Dispatch advised that the vehicle left Walpole that Monday morning and I could expect delivery between Wednesday and Friday of this week. I was suppose to receive a call from the driver the day before delivery advising drop off time. I got a call from the driver late Tuesday afternoon asking if the vehicle could be delivered that night around 8:30 p.m. I agreed to the delivery but would have preferred a drop off in day light to make it easier to inspect vehicle. I had to pull the vehicle into garage to do inspection, which included the use of a flashlight. Driver did not speak clear English. It was hard to understand what he was saying when he called to advise the delivery time. When he delivered the vehicle, I got a few words out of him, he pointed to where I needed to sign vehicle condition report, and that was about it. Other than communication, the vehicle was delivered in excellent condition with quick delivery and matching the condition report signed by dealership.

They showed up on time with a very professional attitude. they were very careful not to damage anything and they worked quickly.

The move of my car went very smoothly. Chips picked up my car exactly when they said they would. The car was delivered to me exactly when I wanted it to be delivered. Throughout the process, I found the staff at Chips to be very responsive and professional. It took my a long time to find a reliable car transport company, and have some advice: If at all possible, use a company that has a terminal facility located in your community. This way, you will not be at the mercy of a car transport driver's schedule. Instead of scheduling pickup by a huge car transporter, the company will send a small flatbed truck directly from its facility. Because the terminal is located nearby, you will be able to specify an exact day for pickup. This is much better than the 3-day or 5-day ranges other companies will give you. You will even be given the option of dropping off the car at the terminal yourself, if this is something you prefer doing.

Cars arrived on time and in perfect condition

Their service was fine. They are very reliable. Unfortunately the truck that was supposed to pick up the car but instead of it they brought a car hauler and I had to drive there but it was no big deal. They did a good job.

Car arrived on schedule as promised.

Everything performed as promised. Accommodated short notice change in delivery location without a problem.

It went OK, but there seems to be some communication problems. When the driver called to confirm pickup, the Angie's discount was not applied. After a phone call, it was honored. The arrival dates the driver gave a family member were about 5 days sooner than it arrived. OK, since we weren't in any rush. The biggest issue was when I received a text message saying the car would be left at the shipping lot for us to pick up. Well we paid for door-to-door. I called and was informed that the driver had called me repeatedly and couldn't get in touch so he off-loaded the car at the lot. However, I was waiting for the call and had not received it. It turns out that my phone number had been transposed. Steve the dispatcher said I would have to pay to have the car delivered because the wrong number was my fault. Well it wasn't ,since Chip's had previously called me on this number. Since the car didn't have plates, it complicated driving it home. Finally Steve suggested that we split the cost. I didn't think that was a great solution either since it wasn't my error. At the time I was at the hospital with my ill mother and really didn't want to deal with this on a Friday afternoon nor did I want to possibly be charged for storage charges, so we ended up picking it up and didn't get caught driving it home.

They picked the car up on the date we requested and delivered it to us in perfect condition.

It worked out well. They got there eariler than we did in our home.

they did what they said they'd do. worked with me on scheduling drop off. they're not the best communicator, i had to call them a few times to get a status on vehicle, but i'm a bit anal and appreciate when a vendor over-communicates. in the end, they delivered the vehicle in perfect shape when they said they would. i would use chips again.

Very well, easy drop off, timing as promised but office seemed confused about account, kept getting request for service after car dropped off and shipped.

I have used Chips transport several times to transport my daughters car to Miami for college. They were always prompt and professional and their associates in Miami were very good as well. We never had any problems and can highly recommend Chips Transport.

Without a hitch!! Delivered in 4 days with no damage. Driver called in the morning and set up time for delivery.

The truck came when they said, the driver called ahead, was on time and very courteous. They successfully delivered the car in just 3 days. Excellent experience.

As part of our permanent move to AZ, Chips provided door-to-door transportation service for our '99 Corolla from Braintree MA to Phoenix AZ. Although an older car, it has but 36K miles on it so it was worth it to move it out to AZ. Quick quote, easy arrangement, on-time on both pickup and delivery - couldn't ask for more (although they did add a mini LED flashlight to the key chain!). They don't sub-contract the transportation so communication was good all the way. Dan the driver called the day before, and the day of, to give an update for ETA and was here when he said he would be. He arrived in 110 degree but-it's-a-dry-heat-yeah-and-so-is-a-blowtorch weather and had a good attitude and was most pleasant in wrapping up the move. A very good stress-free move.

The service that Chips Transport provided for me was extremely simple, but it went great. The freight forwarder delivered my car to Chips Transport's lot and they just kept it there until I came to pick it up. They had easy hours, they were easy to find, and the pick-up was completed promptly. There was no damage to my car.

See the above !

This company was recommended to me by the local movers in Massachusetts. The transport was not included as part of the moving expense but was a referral from the moving company. My husband had already started his job in Boston and I was back in Ohio, alone packing up the house and making arrangements to move. I had to badger the mover to get any written quote or terms from Chips before I sent them money as Chips wouldn't respond to my email or phone inquiries. Why did I continue and hire them? Because I had never done this before and I knew that the movers were motivated to do whatever it took, even badgering Chips, to provide for me as I would be rehiring them to move me within the state in less than 18 months. There were many phone calls with my mover and his contacts and then Steve at Chips and then the subcontractor of the big carrier. This was the most stressful part of my move. Once Chips was hired and 50% sent upfront, the carrier was a day late and then an additional few hours late which got in the way of me being available to supervise my movers. From speaking with the subcontractor contact person, the delay was explained to me in a satisfactory way even if it was inconvenient. Chips website states door-to-door service and yet they have no control over the large car carriers, which are subcontracted for or perhaps Chips just never communicated this fact to me. The subcontractor in this case, picked up my car. The big carriers can't get into your neighborhood even if your moving truck can. Why? Because they are open-to-the-air carriers which already have cars loaded on them and those cars would get scratched by trees and electrical lines on their way to your home. So false advertising, or at the least misleading from Chips. I understood I had to pay the remaining 50% in cash for the car upon delivery which was reiterated when they called confirming delivery. The delivery was made in a prompt fashion at the correct time and I went over the car for any new scratches. The fact that the car had been freshly washed as requested before shipment and yet was delivered unwashed made inspection difficult to say the least. There were a few minor scratches that were new and perhaps to be expected and I asked what my options were. The delivery man made a phone call and my options were; take the car as it is or we keep your car until Steve can get back to you. From previous experience with Chips I knew getting any kind of response from Steve if I left the car with him would now be impacting my ability to navigate in my new home so I took the car and requested for Steve to call me on the following Monday. Never got a call and I dropped it knowing I had an older car, model year 2009 with scratches already and I would never be shipping a car again most likely. I wish I had known before that the subcontractor would be the only phone call that; I should pay attention to about scheduling, would be the only ones who knew if they could make it to my home on time, that I would have to decide a good location for the carrier to park awayfrom my home and then drive the car to the carrier as a lone female trusting that the driver of the rig would drive me back safely to my home.. Walking into a situation where someone else is holding all the cards is intimidating. Next time; I would hire the big carrier directly if I could and cut out the middleman.