This company was recommended to me by the local movers in Massachusetts. The transport was not included as part of the moving expense but was a referral from the moving company. My husband had already started his job in Boston and I was back in Ohio, alone packing up the house and making arrangements to move. I had to badger the mover to get any written quote or terms from Chips before I sent them money as Chips wouldn't respond to my email or phone inquiries. Why did I continue and hire them? Because I had never done this before and I knew that the movers were motivated to do whatever it took, even badgering Chips, to provide for me as I would be rehiring them to move me within the state in less than 18 months. There were many phone calls with my mover and his contacts and then Steve at Chips and then the subcontractor of the big carrier. This was the most stressful part of my move. Once Chips was hired and 50% sent upfront, the carrier was a day late and then an additional few hours late which got in the way of me being available to supervise my movers. From speaking with the subcontractor contact person, the delay was explained to me in a satisfactory way even if it was inconvenient. Chips website states door-to-door service and yet they have no control over the large car carriers, which are subcontracted for or perhaps Chips just never communicated this fact to me. The subcontractor in this case, picked up my car. The big carriers can't get into your neighborhood even if your moving truck can. Why? Because they are open-to-the-air carriers which already have cars loaded on them and those cars would get scratched by trees and electrical lines on their way to your home. So false advertising, or at the least misleading from Chips. I understood I had to pay the remaining 50% in cash for the car upon delivery which was reiterated when they called confirming delivery. The delivery was made in a prompt fashion at the correct time and I went over the car for any new scratches. The fact that the car had been freshly washed as requested before shipment and yet was delivered unwashed made inspection difficult to say the least. There were a few minor scratches that were new and perhaps to be expected and I asked what my options were. The delivery man made a phone call and my options were; take the car as it is or we keep your car until Steve can get back to you. From previous experience with Chips I knew getting any kind of response from Steve if I left the car with him would now be impacting my ability to navigate in my new home so I took the car and requested for Steve to call me on the following Monday. Never got a call and I dropped it knowing I had an older car, model year 2009 with scratches already and I would never be shipping a car again most likely. I wish I had known before that the subcontractor would be the only phone call that; I should pay attention to about scheduling, would be the only ones who knew if they could make it to my home on time, that I would have to decide a good location for the carrier to park awayfrom my home and then drive the car to the carrier as a lone female trusting that the driver of the rig would drive me back safely to my home.. Walking into a situation where someone else is holding all the cards is intimidating. Next time; I would hire the big carrier directly if I could and cut out the middleman.