The Storage Pros

I rented a unit beginning in June of 2013. I was told there was no lease
agreement, that rents were collected on a month to month basis. The first time
I paid my rent, after starting the initial contract, I paid two months in
advance (July and August). The second time I paid another two months in
advance, September and October. Well, circumstances were such that I cleaned
out my storage unit at the end of September, notified Storage Pros, and was
told that I should see the refund of my October rent. A couple of weeks went by
and I noticed the money had not been refunded yet. When we contacted the
office, we told the lady what transpired, and she said that the refund should
have been processed by the man at the desk the day we cancelled, and further
stated she would send the paperwork into accounting to issue the refund.
Another week and a half later we were contacted and told that it was their
policy NOT to issue refunds on prepaid rents. When we asked for the number to
the accounting individual we were told that Storage Pros could not issue that
information, and that they would have accounting call us. So far, no response -
shocking. Bottom line is this. I will never recommend a company that keeps your
prepaid rent, especially since it doesn't stop them from renting the unit out
again and then double collecting on the unit. It may be your policy, however,
it is a very unethical policy, one that is not only wrong, but just poor
business practice to take customer money without your policy being very clear
up front. I can assure you that you will not only NOT get business from me in
the future, but that I will be contacting the Better Business Bureau, filing a
complaint, and further looking into the legality of your "policy".
Lastly, you will not get a recommendation at all for business, in fact, I will
recommend U-Haul as the best option for storage renters.