Approved Pro
Approved Pro

Platinum Home Services, Inc.

4.3(
1,207
)
Thermostat Service, Gas Boiler or Radiator Heating System - Repair,

About us

Platinum Home Services Inc. Plumbing, Air Conditioning, Heating, Drain Cleaning, Handyman Service - Where 100% Customer Satisfaction is our Number One Priority. We are a locally owned and operated company specializing in all your plumbing, heating, and cooling needs. Whether you are looking to replace aging or inefficient heating or cooling systems, or need an emergency plumbing repair, Platinum Home Services is your local expert. We pride ourselves on top quality workmanship from our fully licensed and insured staff, and the job is never done until you, our valued customer, is 100% satisfied. Call us today, and give your home the Platinum treatment!

Business highlights

Se habla espanol
19 years of experience

Amenities

Free Estimates

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.31,207 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
46%
4
16%
3
4%
2
2%
1
3%
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Filter reviews by service

Showing 1-25 of 1207 reviews
Pete K.
Jan 2023
1.0
Was quoted $200 for a dishwasher install. All parts were provided by me. It was delivered by Home Depot but they did not provide installation. My problem is not with the installation at all. The worker was very polite and did an excellent job, installing the dishwasher in less than 45 minutes installation. Once he arrived, I was giving a bill for $415, double what I was quoted. I voiced my dismay at the difference and he called his boss who suddenly was able to change the cost to $315. So, I would be paying him at a rate of over $400 per hour for ONLY LABOR. Seems a bit exorbitant, do not you think? Now here is where the really ridiculous part happens. My check bounced due to a deposit not clearing in time. Minor error. It happens. Most businesses will wait a day or two and resubmit it. They called me and claimed they tried to submit it three times. I check with the bank and it is immediately apparent that they are lying and have only attempted once. I asked them to submit it again because I get paid tomorrow. I never refused to pay though they acted as if that was what I was doing ð . Instead they lied about the original quote, then told me they were going to send police to my house. 𠤯 Seriously?? What is this? The 17th century? Would I be going to debtor prison? I do not think they know how the law works. So, they will be paid as I promised.... and then I am going to make certain that everyone in 100 mile radius knows about their shady tactics. This is not a good company at all. I feel sorry for the plumber because he was quite nice, but their management is the most unprofessional company I have dealt with in decades. PLATINUM HOME SERVICES? More like tin foil.
Response from

"THE CUSTOMER DID NOT GET US FROM ANGIES LIST -UPSET HE WROTE A CHECK FOR INSUFFICIENT FUNDS AND THEN STATES IT WAS OVERPRICED SO HE WOULD NOT HAVE TO PAY. THE CUSTOMER ARGUED WITH THEIR WIFE HE DID NOT HAVE THE MONEY FOR THE REPAIR WHILE THE TECH WAS THERE. SHE STATED HE WOULD BE GETTING PAID ON FRIDAY HE WOULD. You called on 1/3/2023 and spoke with the answering service to schedule an appointment for a dishwasher swap out as you had ordered one from Home Depot but they only delivered it, and you needed a plumber to install it. A follow-up call was done the next day by the office where you discussed what needed to be done, you stated it was an emergency because you had 3 weeks of dishes piled up and couldn't find a plumber as everyone was booked and it has been a hassle trying to find someone to go out."

Tom B.
Apr 2022
5.0
Yes, I recommend this pro
X
Response from

"Good morning Tom and thank you for taking the time to view our company we are happy to hear you were pleased with our services. Please remember to visit us online for special promotions and coupons if you are ever in need of future services."

Valentina N.
Jul 2020
5.0
Yes, I recommend this pro
Honest in terms of pricing and in terms of what needed to really be replaced. Another company claimed my AC was leaking fluid and needed to be replaced. Platinum Home Services detected no leakage so no need to replace the AC unit. Unbelievable.
Response from

"Good Morning Valentina, Hello, and thank you for taking the time to view our company we are happy to hear you were pleased with our services. Please remember to visit us on line for special promotions and coupons if you are ever in need of future services."

Tony M.
Aug 2018
5.0
Yes, I recommend this pro
Steve was punctual, courteous and professional. Completed getting the AC running in a very short time.
Agata Y.
Aug 2018
1.0
I was specific that on the phone with the company that I didn't want to replace the whole ac unit. Not only did they charge 99$ for a service call that was an estimate of recommendation to replace the whole unit. I guess they fooled me and got away with it. Oh and by the way they could make some repairs that they could not guarantee for only 3,000$ plus. Which is a third of 3 other companies that came out. Home advisor where did you dig this company from????!!!! So dishonest!!!!
Response from

"Good Morning, Thank you for your time to review our company sorry you were not happy with our opinion. As stated on the phone when you called you had 2 other companies recently out and you said, one never called back and you felt was giving you a runaround and a high price because he felt he was inconvenienced and you just needed an honest opinion. You also stated when calling in "that the system was old and you just wanted to do a repair to get you by another year or 2" based on the other 2 companies' findings. Our technician went out, spent an hour and a half at your home and gave you his honest opinion being that the system was old and being it was the old R22 it was not cost-effective to repair and it wasn't going to be a guaranteed repair because we were going by the other companies diagnosis. Again I apologize you weren't happy with his findings but the technician spent his time and gave you his honest opinion which is what you stated you wanted on the phone because of your previous 2 experiences."

Diane O.
Jul 2018
5.0
Yes, I recommend this pro
Response from

"Good Morning, Hello, and thank you for taking the time to view our company we are happy to hear you were pleased with our services. Please remember to visit us on line for special promotions and coupons if you are ever in need of future services."

Lori W.
Jul 2018
5.0
Yes, I recommend this pro
My AC stopped blowing cold air, so I used Home Advisor to find them. Within 10 minutes of choosing them as my desired pro to come do the job, Platinum Home Services contacted me and sent someone out WITHIN THE HOUR!!!! Best service I think I've received. My AC is running COLD now!! Will use them for all future HVAC needs!
Response from

"Hello, and thank you for taking the time to view our company we are happy to hear you were pleased with our services. Please remember to visit us on line for special promotions and coupons if you are ever in need of future services."

Hiawatha B.
May 2018
4.0
Yes, I recommend this pro
Good job.
Response from

"Hello, and thank you for taking the time to view our company we are happy to hear you were pleased with our services. Please remember to visit us on line for special promotions and coupons if you are ever in need of future services."

Ron W.
May 2018
5.0
Yes, I recommend this pro
Platinum Home Services has been both responsive and professional. Oh yeah, and reasonably priced
Response from

"Hello, and thank you for taking the time to view our company we are happy to hear you were pleased with our services. Please remember to visit us on line for special promotions and coupons if you are ever in need of future services."

Khushbu A.
Mar 2018
5.0
Yes, I recommend this pro
Super people. ..great customer care.
Response from

"Hello, and thank you for taking the time to view our company we are happy to hear you were pleased with our services. Please remember to visit us on line for special promotions and coupons if you are ever in need of future services."

Penny O.
Feb 2018
5.0
Yes, I recommend this pro
My furnace had inexplicably shut down. They came the same day, figured out the problem and got it working again within the hour.
Response from

"Hello, and thank you for taking the time to view our company we are happy to hear you were pleased with our services. Please remember to visit us on line for special promotions and coupons if you are ever in need of future services."

Donald R.
Feb 2018
5.0
Yes, I recommend this pro
They came when they said they would, they were courteous, clean and left with my system working.
Debra A.
Feb 2018
5.0
Yes, I recommend this pro
Steve arrived within the window of time given to me. He was a crackerjack ace skilled technician who was able to diagnose the problem with my boiler and fix it. It took a while to figure out what was wrong, but he eventually was able to replace a zone box. This cost me $375, which seemed like a lot, but, I was so happy to have my boiler fixed, that it was worth it for the peace of mind and to get my heating system back up and running.
Response from

"Hello, and thank you for taking the time to view our company we are happy to hear you were pleased with our services. Please remember to visit us on line for special promotions and coupons if you are ever in need of future services."

Haixia W.
Jan 2018
4.5
Yes, I recommend this pro
Response from

"Hello, and thank you for taking the time to view our company we are happy to hear you were pleased with our services. Please remember to visit us on line for special promotions and coupons if you are ever in need of future services."

Evelyn S.
Dec 2017
5.0
Yes, I recommend this pro
Quick response. Very knowledgeable.
Response from

"Hello, and thank you for taking the time to view our company we are happy to hear you were pleased with our services. Please remember to visit us on line for special promotions and coupons if you are ever in need of future services."

Joanne G.
Dec 2017
4.0
Yes, I recommend this pro
Quick response, found and corrected issue quickly.
Response from

"Hello, and thank you for taking the time to view our company we are happy to hear you were pleased with our services. Please remember to visit us on line for special promotions and coupons if you are ever in need of future services."

Robert B.
Aug 2017
5.0
Yes, I recommend this pro
Platinum Home Service responded immediately. I was able to schedule the time for the project for my convenience. The service person (Chris King) was excellent, explaining what needed to be done, and was very efficient in removing the old water heater which could not be repaired, obtaining a new one, and install8ing it. As an extra feature, the gas furnace was cleaned thoroughly at his suggestion while the water heater was out. This was a good idea as it had not been cleaned recently, and the water heater placement in my small basement normally made that hard to do. The operation of the furnace and water heater was checked and he checked the hot water from all faucets allowing any debris to pass through. Throughout Chris was very congenial answering all of my questions (including the dumb ones). A great job.
John H.
Aug 2017
4.0
Yes, I recommend this pro
They asked me to specify what it was I needed/wanted, and quoted a price. Excellent phone service -- precise, polite, efficient. Technician arrived at the appointed time, and performed the service. Fee charged was probably average --
Stanley S.
Aug 2017
4.5
Yes, I recommend this pro
got 3 quotes for h/w & furnace replacement, very tight closet. Platinum came in equal to 1, and 800 less than the other. The clincher was tech Chris who did quote and install. pride in his work, he and Ian were great and did an excellent job. furnace won't be fired up for a bit but they back their install. special kudos to Christine in the office who put up with my calls and was extremely helpful through the whole process! thank you all.
Margaret M.
Jul 2017
5.0
Yes, I recommend this pro
Prompt , efficient service. Friendly and professional.
Kevin W.
Jul 2017
4.0
Yes, I recommend this pro
Overall, a great experience!
Matt D.
Jun 2017
5.0
Yes, I recommend this pro
Called back quickly and arrived on time. Gentleman was very friendly and knowledgeable.
Kathy L.
May 2017
5.0
Yes, I recommend this pro
My a/c stopped working during a heat wave and I fully expected to be taken for a ride on the fee to fix it. They came right out and fixed the issue and thankfully did not charge me an arm and a leg.
Hallie B.
May 2017
5.0
Yes, I recommend this pro
Timothy K.
May 2017
5.0
Yes, I recommend this pro
My water rusted out and started pouring water into my basement. After cleaning up, I went and bought a new one. I went through Home Advisor to find someone to install it. Platinum Home Service called back right away. They had someone at my house that afternoon and the final cost was less than I was expecting. Definitely recommended.
Response from

"We are happy to hear you were pleased with our services. Please feel free to call us anytime with any questions you may have and remember to visit us on line for special promotions and coupons if you are ever in need of future services."

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Showing 1-25 of 1207

Licensing

Licensed*

Trade License Number

9119

Trade License Expiration

05/01/2026

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Platinum Home Services, Inc. is currently rated 4.3 overall out of 5.
Platinum Home Services, Inc. accepts the following forms of payment: CreditCard
Yes, Platinum Home Services, Inc. offers free project estimates.
No, Platinum Home Services, Inc. does not offer eco-friendly accreditations.
No, Platinum Home Services, Inc. does not offer a senior discount.
No, Platinum Home Services, Inc. does not offer emergency services.
No, Platinum Home Services, Inc. does not offer warranties.

Contact Information

644 Charles Street, Fall River, MA 02720

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