Five star drain cleaning

At first Jamie was great. Seemed very nice and knowledgable. Until the job was paid in full on 3/4/25. Since then it’s been a hassle trying to get him here to right the wrong that was done. After over two months finally the old sewer cast iron pipes were removed from my yard. The guy he hired for excavating Ryan still hasn’t come by to see the crack in my walkway from the heavy truck driving over it. The only thing done on my invoice was digging the trench and installing new PVC pipe in the ground. No cleanout, trap was never pulled out nor did he camera the rest of the sewer line. Jamie stated he was going to come back in two months and run the camera through the sewer line he installed and hydro jet it as well. That was never done. The yard was left a mess with lots of Rocks. No loam was ever delivered and the added bonus Jamie threw most of the old cast iron sewer pipe into the trench then covered it up.this is definitely going to be a court battle. I’ve seen lots of good reviews but I’m guessing it must be friends and family writing them after the awful experience I’ve had and am still going through. Please be aware. I’ve included pics of the job, truck going over my new walkway that was cracked and still not fixed and parts of the texting battle with Jamie. Don’t let my mistake be yours. I highly recommend not hiring. Should he rectify the wrong. I will post a new review and retract this one but until then this is where we’re at. I Will be contacting the better business bureau as well.

Excellent, safety wore a mask. All the work done in a timely fashion. Very professional and well done.

It was very good and very professional. Was advised to call him back once we got a new dishwasher.

A. 5 Star Drain Cleaning: He was on time and professional. Drain was cleaned quickly. As this had been a recurring problem, he suggested replacing cast iron length of drainpipe w/PVC. He also recommended a vent for better drainage. I agreed to the price, and he returned to do the work a week or 2 later. B. 1 Star Plumbing: Preface: He was about 4 hours late, and arrived around 2 on Friday, appearing frazzled. Also, being in the midst of pandemic, I left him alone to do the work, to limit contact. So, I did not inspect the work til problems surfaced some weeks later. Problems: 1. Vent not installed: After he finished, I asked him where he put the vent. He said I didn't need one, in spite of him including it on the proposal, & stating again he would install one when he came to do the work. There was no price adjustment for omitting the vent. The remaining items below were not disclosed to me, and should have been. 2. Blocked electrical outlet with new pipe: He only partly removed the old cast iron pipe that ran from the basement up to the sink, leaving broken pipe remaining. This blocked the space needed to run the new pipe. As a result, he had to drill a new hole for the new vertical pipe further into the cabinet, as well as using more horizonal pipe below to reach the new riser hole. (I believe this made the vent much more difficult to install, and that is the reason he didn't install one.) He also placed the new drain riser directly in front of an electrical outlet, blocking the electrical outlets for the Instant Hot and Dish Washer. (I don’t use these regularly to save energy so did not notice this problem for a couple of weeks.) 3. Inadequate pipe support: He reused the old, rusted iron strap hangers, instead of supplying new ones. However, because of item 2 above, he had to use an extra length of horizontal pipe to reach the new hole for the drain riser, and therefore that section of pipe had no hanger. As a result, the pipe sagged, and several weeks after work was completed, sludge started coming out of the under-sink cabinet. The new vertical pipe connecting the sink & disposal to the sink above had separated from the compression fitting. In addition, the horizontal pipe in the basement had sagged into a V shape, slowing drainage. Due to my reduced workload from pandemic, I could not afford a plumber to repair the pipping. After cleaning up the sludge, I jacked up the piping in the basement. And put a stack of phonebooks under the short horizontal pipe under the sink to provide temporary support to keep pipe from slipping from the fitting again. Conclusion: He did a good job at a fair price, cleaning the drain, and at short notice. For future plumbing work, I will contact a licensed plumber. Mitigating factor: I believe he had a difficult day, arriving late on a Friday, with I'm sure more pressing family obligations. However, he didn't disclose the problems he encountered doing the work. And I ended up with a mess I had to clean up, jerry rig, and at some point will have to pay a plumber to repair.

I should have skipped Roto-Rooter and come straight to Five-Star when my sink backed up. Jamie removed the clog (more than a decade of coffee grounds), double and triple checked to make sure it was gone. He also suggested some re-piping to prevent a recurrence but said to call him when I was ready, because he doesn't believe in high-pressure selling. He did great work, was nice to my bratty dog, and cleaned everything up. When I am ready for the next plumbing project, Five Star will be the one to do it.

Jamie was great and very precise and knowledgeable, I’m would definitely recommend him again.

clog is gone

Very well. Showed me what he was doing and explained why.

Excellent: Jamie at Five star saved us so much money and unclogged our old pipes that have been constantly clogged for 2 years!! Highly recommend. Very knowledgeable and easy to work with. Can’t say enough good things about Five Star Drain Cleaning.

Fantastic -- Jamie responded and arrived within an hour of sending a request, worked hard and creatively, and cleared a very challenging pipe. And charged significantly less than I expected. Definitely my go-to plumber now.

Excellant - plumber examined the problem, and performed service to repair it. He was professional, fast and courtious.

All are functioning properly. Work completed quickly. Jamie was friendly and professional.

Drain clog, pipes replaced

Very good. Nice guy, good sense of humor and very friendly too.

excellent great service and very fast and reasonable price thank you :)

Also pipe replace and sink put in. Excellent job.

Jamie came the same day and cleared our blocked kitchen sink in a professional manner. I highly recommend him and will certainly use him again if needed. Thanks

He came quickly and had the job completed early and at the price given. He also cleaned the location where he did the work. I will definitely hire him again.

It was very good.

It was great service and I will give him five stars.

It was amazing and beautiful job. The best plumber I've ever seen in my life. He was on time and fast, **** be right there and get things done. He's price was the cheapest and I would recommend him highly to anyone.

Great . . . !!! A little tougher than expected due to years of grease build-up . It took little more time than expected but, Jamie got it done !!!

Very professional service and meticulous work. Any other plumbing issues discovered while doing the original job Jamie discussed with me and was very happy to repair them at the same time.

When I called they picked right up an came out within a few hrs they where very clean an respectful