Sears Appliance Repair
About us
Sears Home Services is America’s #1 appliance services provider. Our thousands of experts based throughout the U.S. deliver guaranteed quality and workmanship. We work on most makes and models whether they were purchased at Sears or not. We take care of your house so you can enjoy your home. Only Sears offers 3 unique ways to save on appliance repairs! 1. Standard Repair Service + 90 Day Guarantee • Cost is provided after technician diagnoses the problem • 90 day guarantee on parts and labor* 2. Flat Repair Cost + Extended Repair Coverage • $249.99 or $299.99 pre-set price (depending on type of appliance) • 1 year of coverage up to $500 for any additional repairs (includes parts)** 3. Flat Repair Cost + Multiple Appliance Coverage • $129.99 for your initial repair with purchase of Home Warranty Appliance Plan • 1 year of repair coverage for up to 10 appliances with 11 subsequent monthly payments of $49.99*** Book your appointment with a Sears expert technician today! * 90 Day Guarantee: The limited warranty provides that if within 90 days from the date of your Sears in-home repair your appliance fails to operate for reasons related to the original repair service when used normally in accordance with manufacturer guidelines, we will replace any parts that failed due to defects in the material or workmanship and perform any labor related to the original repair free of charge. Excludes damage caused due to service provided by any party other than Sears. This warranty gives you specific legal rights, and you may have other rights that vary by state. ** Appliance must be less than 10 years old to qualify for Service Smart Agreement. Covers up to $500 in parts and labor. Limitations apply. *** Limitations apply”
Business highlights
Services we offer
Appliance repair - cooktops, dishwashers, double ovens, dryers, freezers, garbage disposals, gas grills, ice makers, microwaves, ovens, range hoods, ranges, refrigerators, stacked laundry, trash compactors & washers.
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
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| 50% | ||
| 25% | ||
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| 13% | ||
| 13% |
We have had several return visits for repair, as after each one we have still been hearing popping. The repair person has repeatedly missed and rescheduled visits. When he has been here, he has sometimes arrived later than promised and worked for less than the promised time. After his last visit, our request for a new appointment -- made the day of his visit because we heard more pops the same day -- has gone unanswered for a full week.
The situation has been improved, as many of the pops seem to have been stopped. However, 8 months after installation it is still unsatisfactory and we are still dealing with the problem.
We paid a premium to hire Sears over some smaller local alternatives, expecting that with a national organization of some repute and a satisfaction guarantee, we would be satisfied. So far we are not.
UPDATE: Got an inspection visit from the manager. He agrees that it is clear that the installation was not done properly, and says he will order some (by my estimate, about half) of the installation work redone. I will update this again and revisit my evaluation once that happens.
UPDATE: One month later, no rework has been done. We don't even have an appointment for the rework to be done.
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.