Aire Serv of Reading

(Rhode Island) I had a 2 service contract with them. I call to set up an appointment I spoke Brenda at the office, she said company in my area went out of business two month ago. She gave me a number for corporate office. She would not let me talk to her manager. I called them and left a message but no one call me back.

Within one month of my Aire Serv of Reading and Statewide Mechanical of Everett reviews, another problem occurred... our AC stopped working! The compressor began making terrible noises and the AC vents within our home started blowing warm air. Thank goodness we now have a reputable AC contractor who cares about his work and follows through for his customers, unlike Dave Coviello who never followed through on the leaking handler issue in May of 2018, 3 years after the install in May of 2015. We knew we could not rely on him with his past unprofessionalism in not showing up at our home when he said he would be there nor returning any of the calls we made to him regarding our handler leaking this past spring. After the lack of customer care by him the AC contractor we were fortunate enough to find took care of our handler leak which happened to be a quick fix. Apparently there is a brush/tool attached to the side of the handler in case there is a clog that one can use to push out any type of blockage (which is not uncommon). This little tool was never shown to us by Mr. Coviello or his crew of installers after the install was completed as this was something we could have trouble shooted ourselves had he taken the time to show it to us or told us on the phone when we called him for help with the handler leak. The handler is in the attic so the little tool on the side is not something one would notice or know about unless we were told. Now, just one month after the handler leak which stained a ceiling in our home our 3-year-old Carrier compressor failed! Although under warranty the labor cost to install a new one was $1200.00! I recommend to everyone who needs an AC install or service to stay away from Aire Serv of Reading and Statewide Mechanical of Everett also owned by Coviello. Needless to say David Coviello ignoring our AC handler leak and now the failure of our 3-year-old Carrier compressor could have been avoided if he cared about his installs and kept his word about showing up to inspect the handler problem, but instead he never showed up while we waited for him all day and never responded to our numerous calls to him. The only time he responded to a text was when he asked, "who is this?" on the pictures I sent him of the handler leak. When I responded who we were he NEVER replied back. What kind of a reputable contractor does something like that? Obviously not someone who provides customer care for the workmanship his company provides. It is very unusual for a compressor to fail after 3 years. Most issues with AC systems do not start happening until 12-15 years old. We own 3 other properties that had AC when we purchased the homes. These systems are much older and we have no problems with them. I am wondering if the compressor was defective when it was installed as the way we have been treated by Mr. Coviello makes us suspicious of the workmanship and quality of the parts that were used for our AC system. It seems he "takes the money and runs" so to speak, but has no interest in servicing the AC units he installs. My husband and I don't have the time in our lives right now to take this man to small claims court for what we consider to be inferior work and lack of follow through, so at the very least we want to save others from making the mistake we did by hiring him!

I think this company should be removed from Angie's List as they are not worthy of it. Nor should their other company StateWide Mechanical be allowed to present itself as worthy of customers as the owner is the same which makes me believe once they get the money to do the inital install of work they do not follow through and offer customer service to their customers.

When I called to set up the appointment, the person who answered the phone seemed very knowledgeable and got us scheduled promptly. They showed up when they said they would and everything was done in a timely manner. They were very professional and neat. When they left, you wouldn’t even have known anyone was there. They just did fantastic job, we were very please.

When I called to set up the appointment, the person who answered the phone seemed very knowledgeable and got us scheduled promptly. They showed up when they said they would and everything was done in a timely manner. They were very professional and neat. When they left, you wouldn’t even have known anyone was there. They just did fantastic job, we were very please.

It worked out great. They are very professional and on point.

They responded immediately, and got my system back on that day. I was very impressed that they called before they came, telling me the name of the technician who would be there, and when they arrived, showed me ID. They were very professional, and even wore booties, so as not to track any dirt throughout the area. Job well done. I would not hesitate to call them in the future. Thank you, Sheryll F.

We had no heat on one of the coldest days this winter. I called Aire Serv of Reading, who was recommended to me through a friend. The technician (Dave) came right out as promised. My very old burner needed to be replaced. Dave took care of everything -- replaced it with a high efficiency burner which will save me money in the long run. I found Aire Serv of Reading to be extremely professional, reliable and the cost was very reasonable. I would recommend Aire Serv of Reading without hesitation.