If you need something from a hardware store, try the mom and pop places first... except JUSTICE HARDWARE in East Weymouth. I called this store and asked for something very specific in which they told me they carried. When I got there the gentleman (shouldn’t even use that word because he was rude as ****- old man with glasses), told me that they carried the pieces but I would not “be able to do it myself”, after looking me up and down and laughing under his breath. The other gentleman looking for the pieces that I needed was very friendly and offered to help while the old rude man stood between him and I, belittling me. He kept saying, “she’s never done this before, she can’t do it.” Mind you, all I wanted was to replace the screen myself, not that hard!!! AND, I have done it before!! But because he had such horrible bedside manners I told him I wasn’t going to spend my money there. He 100% made this comment because I am a woman and scoffed at me, confirming my assumption when I called him out for being a completely sexist POS. What a **** shame to WANT to support small businesses only to be berated by a chauvinist Donkey.
Description of Work: Screen repair
Rating Category
Rating out of 5
professionalism
1.0
Response from JUSTICE HARDWARE
Let me start by apologizing for the bad experience you encountered at my store. I am sorry that I mistakenly gave you the incorrect information over the phone to begin with. When you arrived and I realized that you were seeking the flat screen spline and not the round screen spline that we do stock, I thought that I might have had an old remnant piece of flat spline to give you. I do understand why you interpreted the other associate's aggressive method of questioning as condescending. I can assure you that his coarse delivery on that day is not a true representation of his personality or beliefs. We find that certain flat screen splines can be tricky to install as compared to typical round splines, and that is what motivated him to ask the questions: Have you installed the flat type of spline before? What type of tool are you using? Do you know the exact style and width of the spline? Although we would have likely asked the same questions of any customer regardless of gender, it was wrong of us to assume that the installation would be challenging for you. I know it may be hard for you to believe but he always gives customers tips on repairs and I'm sure he would have done the same if we got that far. We had a lengthy discussion about the incident after you left the store and he was then able to understand why his demeanor and interrogative delivery of questions was perceived as disdainful. He is sorry that he came across in a supercilious way and it was not his intention. He asked me to apologize for him in this response. We are truly sorry that you left the store aggravated and feeling the way you did. We would never want that result for any customer of any gender. Chris DiBona
Anne K.
01/2016
5.0
screen repair, home improvement stores
+ 0 more
unknown
Description of Work: Replaced and upgraded screens for porch. Justice did an outstanding job.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$340
Clyde C.
02/2014
5.0
home improvement stores
+ -1 more
Service was quick and attentive and professional. Price was good.
Description of Work: I bought a smow shovel here.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$10
Mark S.
08/2013
5.0
screen repair, home improvement stores
+ 0 more
Chris from Justice Hardware is one of the nicest, hardest working guys I've encountered. We hired him to install screens on all the windows of the first floor of our new home, which the previous owners inexplicably took with them. He was friendly, prompt, communicative and did exceptional work. The screens are perfect and the price was unexpectedly low.
Description of Work: Installed screens on all our first floor windows.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$400
Jacqueline T.
03/2012
5.0
locksmith
+ -1 more
They have quick, responsive and knowledgable.
Description of Work: I used them for lock smith.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$5
JIM O.
10/2005
4.0
screen repair, home improvement stores
+ 0 more
JUSTICE IS A NICE PLACE, BUT WE HAVE A HARD TIME REMEMBERING THE STORM DOOR INCIDENT. OTHER ITEMS WE'VE GOTTEN THERE OR WORK WE'VE HAD DONE HAS BEEN WITHOUT ISSUE.
Description of Work: JUSTICE HARDWARE IS LOCATED IN JACKSON SQUARE IN WEYMOUTH, MA. WE HAD 2 SCREEN DOOR INSERTS AND 1 STORM DOORS INSERTS REDONE. THE SCREENS WERE DONE IN A WEEK AS PROMISED. THE STORM DOOR INSERT WAS ANOTHER STORY ENTIRELY. THEY WERE TO REPLACE THE SCRATCHED CLEAR ACRYLIC SHEET WITH A NEW ONE. THE ESTIMATE WAS 2 WEEKS, MAYBE A BIT LONGER. A ENTIRE SPRING AND SUMMER PASSED BEFORE THE DOOR WAS READY. IT WAS DONE A WEEK AFTER I ASKED IF I COULD HAVE IT BACK, AND GET A REFUND. JUSTICE HARDWARE IS A NICE LITTLE HARDWARE STORE THAT I GO TO WHEN I'M LOOKING FOR SOMETHING SPECIFIC OR WANT TO "BUY LOCAL" INSTEAD OF AT THE CHAINS. THE BAD EXPERIENCE WITH THE STORM DOOR HAS HURT MY FREQUENCY OF STOPPING IN THERE.
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Service Categories
Hardware & Home Improvement Stores,
Screen repair,
Locksmiths
FAQ
JUSTICE HARDWARE is currently rated 4.7 overall out of 5.
Monday: 7:30 AM - 5:30 PM
Tuesday: 7:30 AM - 5:30 PM
Wednesday: 7:30 AM - 5:30 PM
Thursday: 7:30 AM - 5:30 PM
Friday: 7:30 AM - 5:30 PM
Saturday: 8:00 AM - 4:30 PM
JUSTICE HARDWARE accepts the following forms of payment: American Express,Discover,MasterCard,Visa