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I was in the car as it went thru the car wash. I heard a loud noise for a few seconds and when I pulled over to examine the car, there were 6-8 deep scratches on my tailgate about 8 inches long.
I asked the manager to come and see the damage and he proclaimed the damage didn't happen from their car wash or it as caused by my rear windshield wiper, (which was no where near the gouges and in fine condition)
I was told the owner wouldn't be in until the following Friday. I called and he told me he couldn't help because he had a $2000 deductible on his insurance coverage. I insisted his machines damaged the car and that I was in the truck that morning and there was no damage to the vehicle.
When I submitted the photos and estimate to the owner at his request, I was told he was in Europe and wouldn't be back for a week.
My insurance company had to detect who the insurance coverage was thru and they determined that I didn't have enough evidence that the damage was caused by the wash.
If this business owner had any integrity, honesty or honor, he wouldn't have avoided, lied and would consider problems like this as part of the cost of doing business.
Soft Touch Car Wash in East Wareham, MA at 3083 Cranberry Highway is a business I Would AVOID AT ALL COSTS and ADVISE ANY FRIEND THEY DON'T HAVE AN OUNCE HONOR and will run at the first Sight of Trouble. SLEAZY PEOPLE!!!!!
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