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Puroclean Emergency Restoration Services
Electrical Baseboard or Wall Heater - Repair, Carpets or Rugs - Clean at Home, Exterior Surfaces - Powerwashing,
About us
There's no need to expose your family to airborne bacteria, dust mites, mold, and mildew. Puroclean Emergency Restoration air duct cleaning experts can help keep your home or business safe from airborne contaminants and toxins. Clean air can help alleviate allergies, headaches, and sinus problems, and keep your family safe and healthy.
Business highlights
Emergency services offered
15 years of experience
Services we offer
& carpet cleaning, Air duct cleaning - dryer vent cleaning, baseboard cleaning, cleaning products, electrostatic filters, window
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.4276 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 60% | ||
| 26% | ||
| 8% | ||
| 3% | ||
| 3% |
Showing 1-25 of 276 reviews
Cynthia C.
Apr 2016
That was a disaster. I was not happy with them at all. In fact that was one of the reasons I dropped Angie's List because they came with really good reviews and they just ended up costing me a whole lot more. That $79 thing was absolutely nothing, they talked me into all this other stuff. They left the dryer vent all greasy. It took me a while to get off whatever they lubricated it with. I couldn't get the lint off because it had grease all over it. They made a hole in my duct work, I didn't realize he was going to make holes in it. I have my burner serviced every year and they said it needed some extra duct work cleaning. They were pretty punctual.
Response from Puroclean Emergency Restoration Services
"Thank you for your comments. We are sorry to read that you had a bad experience. We wanted to let you know that our company acquired the vent company that worked for you after that work was done. After we acquired the vent company we learned that some of their people were using some questionable sales techniques. Since we took over, we have ended those practices. We have tried to work with the previous owners clients as best we can and would be happy to speak with you to see if we might be able to assist you with any current problems you may have. Please feel free to contact our offices at your convenience if you are interested. Again, thank you for your feedback."
Ben K.
Feb 2016
I think it was a little expensive, but other than that, it was fine. I think there might have been an additional cost. I would probably use them again.
Response from Puroclean Emergency Restoration Services
"Thank you for your review and endorsement that you would consider using us again in the future. Should you, your family, friends, or anyone else you know have any need for our air duct/vent cleaning services or our other services such as carpet cleaning, upholstery cleaning, mold remediation or water and fire damage restoration, please contact our offices at any time 24/7. Thank you"
Qingsong L.
Feb 2016
It did not go well. They tried to over sell me. They could be more efficient such as taking out screws and putting them back. They sent two guys and one of the guys just stood there watching. He didn't do much, but did try to sell me other things.
Carolyn G.
Jan 2016
This service provider failed to respond on a professional level to a complaint. All indications by Angie's List shows this company as providing service to my home in June 2014- problem was discovered shortly after the year was up showing that device sold the year before was sold on deceptive practice. Due to the timing, Angie's List could not take action. They sold a UV Purification Light but did NOT install the device because there was no power outlet for it to work- the service technicians walked out knowing that the device wouldn't work after charging $399 for a little light. Repeated attempts were made by MASSPIRG to rectify situation. Puroclean has chosen not to come to the table for mediation. This is not how a professional company handles concerns.
Marjorie O.
Jul 2015
It was okay. It's really hard to tell. They take a picture of your air ducts and show it to you. There's no way I know that it was my own air ducts. Of course, I didn't look in the air ducts before they came. It's hard for me to believe whether our air ducts were as dirty as the picture they showed. Anyway, it's better now. There were additional charges beyond the big deal price of $59. It was kind of bait and switch. But I guess I knew that to begin with. They talked a good game.
Response from Puroclean Emergency Restoration Services
"We appreciate your comments and wanted to respond to give some additional clarity to the situation. The work you described was undertaken by the prior management of the company who utilized certain upsell techniques that you described. Our company took over the business in September of 2014 and immediately stopped the use of those techniques. We provide a quote for services to be undertaken based upon our initial visit and review with the property owner. Should we encounter situations in which we feel additional work might be necessary, we will review our findings with the property owner, get their input or questions and only proceed with their informed authorization. Should you have any questions or additional input, please feel free to contact our offices. Thank you."
Maddie G.
Jul 2015
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Response from Puroclean Emergency Restoration Services
"Dear (Removed members personal information) Thank you for your kind review of our company. We appreciate your business and are proud to have performed our work to your satisfaction. Should you have any questions, need additional services or have any friends and/or family who might be in need of our services, please ask them to contact our offices at any time 24/7. Thanks again Chris Brauer PuroClean Emergency Restoration Services Walpole, MA 508-734-3022"
Lee L.
May 2015
unknown
Response from Puroclean Emergency Restoration Services
"Thank you for your kind review of our company. We appreciate your business and are proud to have performed our work to your satisfaction. Should you have any questions, need additional services or have any friends and/or family who might be in need of our services, please ask them to contact our offices at any time 24/7. Thanks again Chris Brauer PuroClean Emergency Restoration Services Walpole, MA 508-734-3022"
Ronnie R.
Apr 2015
unknown
Carline D.
Apr 2015
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Jeevan M.
Apr 2015
unknown
Response from Puroclean Emergency Restoration Services
"According to your comments, you state that work was completed on April 1, 2015. We did not do any air duct cleaning work on that date and specifically not at your address. Perhaps you might have mistaken us for another company or the date or other information may be inaccurate. If you double check the information you provided we may perhaps be able to help address your comments. Thank you."
Chris H.
Mar 2015
Two technicians came out and it took them about 3-4 hours. The service was great. I did have to pay extra and they told me that price upfront. They were on time and they quickly did everything I asked them to do.
Swami K.
Mar 2015
who knows -- couldn't tell. they did try to up-charge me a hundred times. and the two kids they sent were totally unprofessional.
Alyssa O.
Feb 2015
Puroclean went above and beyond to clean the air ducts in my home. They arrived on time, were very professional, explained what they would do and how much things would cost. They even drove to the nearest Home Depot to purchase the filters I needed for my system as I couldn't tell them in advance what size I had. They did a good job cleaning up when they left.
I will call them again next time I want to have my system cleaned.
I will call them again next time I want to have my system cleaned.
Sandra K.
Feb 2015
The service was good. They did a good job.
Linda B.
Feb 2015
He ended up just inspecting it but it was in good condition so he really didn't need to do anything. He was professional and everything was fine.
Gera;ld H.
Feb 2015
It went very well. I ended up having to pay more money because my house was larger than expected, but the work was done well.
Christopher D.
Jan 2015
It was not so great. They weren't able to do much for me. They told me I have some problem with my venting and they couldn't fix it. There was no additional charge.
Scott R.
Jan 2015
The service was fine and they did what they needed to. I have no complaints about this company.
Alan T.
Nov 2014
The 2 men that were sent to perform the service were friendly and professional. They were on time and I received a reminder phone call the day before. However, the wait time for an open appointment was about 3 months. I called in October and they scheduled me for January, but I was in no rush so I scheduled. I opted to have the additional service of cleaning and tuning up my furnace motor, which seemed to be in rough shape (result of not changing filter often enough), and applying the disinfectant solution and spray since the additional cost for these services seemed fair. (My ducts were not cleaned for over 10 years and I saw for myself the condition of the motor.) I in no way felt pressured or like I was getting a "hard sell".
I purchased the $88 deal on Angie's List, which I admit makes the total cost seem like a huge mark up. However, after subtracting the additional work I had performed, the total cost was in line or a bit lower than other quotes I received or found online for duct and dryer vent cleaning. I also noted the writing on the deal that stated there would be an additional cost for more than one main line and return (I have 2 main lines and 4 returns), so I was not shocked by the price. I think disclosing an approximate price for these additional parts would satisfy a lot of the complaints I have read.
One problem I had was with the dryer vent cleaning. After the service was performed, I noticed my clothes were still wet after going through the dryer. I took the line apart myself and pulled out handfuls of lint. I called to report this because I was afraid of the fire hazard and just wanted some assurance that the other work was not faulty. The response I got from the receptionist was not great. I was offered a refund for dryer vent cleaning (~$30) or for someone to come back, but no apology or desire to make sure the other work was done right. Luckily, the owner was in the office. He got on the phone and was excellent. He promised to come by the next day (a Saturday) and check all work. He arrived as promised, inspected and took pictures of the air ducts and gave the dryer vent a second look (apparently I did not remove all the lint when I took it apart, so he made sure it was done right). Honestly, he saved this review. I would use this company again because I know if a mistake is made, they will make it right (despite some of the bumps mentioned).
I purchased the $88 deal on Angie's List, which I admit makes the total cost seem like a huge mark up. However, after subtracting the additional work I had performed, the total cost was in line or a bit lower than other quotes I received or found online for duct and dryer vent cleaning. I also noted the writing on the deal that stated there would be an additional cost for more than one main line and return (I have 2 main lines and 4 returns), so I was not shocked by the price. I think disclosing an approximate price for these additional parts would satisfy a lot of the complaints I have read.
One problem I had was with the dryer vent cleaning. After the service was performed, I noticed my clothes were still wet after going through the dryer. I took the line apart myself and pulled out handfuls of lint. I called to report this because I was afraid of the fire hazard and just wanted some assurance that the other work was not faulty. The response I got from the receptionist was not great. I was offered a refund for dryer vent cleaning (~$30) or for someone to come back, but no apology or desire to make sure the other work was done right. Luckily, the owner was in the office. He got on the phone and was excellent. He promised to come by the next day (a Saturday) and check all work. He arrived as promised, inspected and took pictures of the air ducts and gave the dryer vent a second look (apparently I did not remove all the lint when I took it apart, so he made sure it was done right). Honestly, he saved this review. I would use this company again because I know if a mistake is made, they will make it right (despite some of the bumps mentioned).
Laurie B.
Oct 2014
unknown
Deborah K.
Oct 2014
It's frustrating that every duct cleaning company does this and refuses to build a deal that works for the average house. If it was $250 or $300 and they insured no additional costs for standard service I would think they would still do well.
Any way they seemed to have done a good job and after the furnace filter showed a lot of junk the next month when I replaced it's been fairly clean.
Any way they seemed to have done a good job and after the furnace filter showed a lot of junk the next month when I replaced it's been fairly clean.
Ryan C.
Oct 2014
unknown
Claudia G.
Oct 2014
Good, but coupon didn't cover everything, so they upsold to us.
Kirk D.
Oct 2014
unknown
Robyn C.
Oct 2014
This $49 deal cost me an additional $543. The deal was for 1 main and unlimited vents. The reason for the additional cost was I didn't realize I had two mains and 4 returns. The blower motor was so clogged with pet hair that I needed to have that cleaned. The treatment of the air passages was an additional charge. In all fairness to this company we had never had the air ducts cleaned. The blower motor I believe has been service in the past when we've had the furnace cleaned.
The service guys were very professional and puctional. The work was completed in a reasonable length of time. Now that I know the layout of the air ducts I believe I would need to purchase two of the deals
The service guys were very professional and puctional. The work was completed in a reasonable length of time. Now that I know the layout of the air ducts I believe I would need to purchase two of the deals
Licensing
State Contractor License Requirements
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FAQ
Puroclean Emergency Restoration Services is currently rated 4.4 overall out of 5.
Puroclean Emergency Restoration Services accepts the following forms of payment: CreditCard
No, Puroclean Emergency Restoration Services does not offer free project estimates.
No, Puroclean Emergency Restoration Services does not offer eco-friendly accreditations.
No, Puroclean Emergency Restoration Services does not offer a senior discount.
Yes, Puroclean Emergency Restoration Services offers emergency services.
No, Puroclean Emergency Restoration Services does not offer warranties.